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<br /> AUTUMN 2019<br /> SCHOOL OF BUSINESS<br /> ARIZONA STATE UNIVERSITY<br /> Shop around<br /> How generations of<br /> alums get the goods<br /> Connecting the dots<br /> Digital, physical, and social<br /> realms must combine to<br /> deliver stellar service<br /> Executive summary<br /> Your 3-minute briefing<br /> of 3 dynamic people<br /> in the corporate world<br /> The<br /> new<br /> rules of<br /> retail<br /> Tips from alumni pros<br /> and faculty experts<br /> “Happiness is not<br /> in money,<br /> but in shopping.” <br /> — Marilyn Monroe<br /> Dear W. P. Carey family and friends,<br /> By now, each of us has heard that to thrive in today’s<br /> economy we have to be lifelong learners. I doubt this is<br /> anything we’d disagree about, but it is something we hear<br /> everywhere lately.<br /> Both ASU and the W. P<a title="WPCMag.zmag.090319 page 1" href="http://viewer.zmags.com/publication/d59bb72e?page=1"> AUTUMN 2019 SCHOOL OF BUSINESS ARIZON</a> <a title="WPCMag.zmag.090319 page 2" href="http://viewer.zmags.com/publication/d59bb72e?page=2"> “Happiness is not in money, but in shoppin</a> <a title="WPCMag.zmag.090319 page 3" href="http://viewer.zmags.com/publication/d59bb72e?page=3"> Dear W. P. Carey family and friends, By now</a> <a title="WPCMag.zmag.090319 page 4" href="http://viewer.zmags.com/publication/d59bb72e?page=4"> WPC VOICES Letters to the editor Dear editor, </a> <a title="WPCMag.zmag.090319 page 5" href="http://viewer.zmags.com/publication/d59bb72e?page=5"> 17 Hartley Rodie (BS Finance ’12) at The Churchil</a> <a title="WPCMag.zmag.090319 page 6" href="http://viewer.zmags.com/publication/d59bb72e?page=6"> </a> <a title="WPCMag.zmag.090319 page 7" href="http://viewer.zmags.com/publication/d59bb72e?page=7"> Management material She doesn’t like to toot her</a> <a title="WPCMag.zmag.090319 page 8" href="http://viewer.zmags.com/publication/d59bb72e?page=8"> CHARLIE LEIGHT/ASU NOW March 29, 2019: Ken Shrop</a> <a title="WPCMag.zmag.090319 page 9" href="http://viewer.zmags.com/publication/d59bb72e?page=9"> ALL THINGS WPC All of this, thanks to all of yo</a> <a title="WPCMag.zmag.090319 page 10" href="http://viewer.zmags.com/publication/d59bb72e?page=10"> Sports business, Sparky style W </a> <a title="WPCMag.zmag.090319 page 11" href="http://viewer.zmags.com/publication/d59bb72e?page=11"> Sustainable insight T he Sustainab</a> <a title="WPCMag.zmag.090319 page 12" href="http://viewer.zmags.com/publication/d59bb72e?page=12"> Brewing brighter futures Afirst-of-its-kind partne</a> <a title="WPCMag.zmag.090319 page 13" href="http://viewer.zmags.com/publication/d59bb72e?page=13"> ALL THINGS WPC SEPT. 27 2019 Come see us!</a> <a title="WPCMag.zmag.090319 page 14" href="http://viewer.zmags.com/publication/d59bb72e?page=14"> Be in the know. Economic Club of Phoenix Sept</a> <a title="WPCMag.zmag.090319 page 15" href="http://viewer.zmags.com/publication/d59bb72e?page=15"> MEET CARLTON LUND Brief: Credit Carlton Lund (MB</a> <a title="WPCMag.zmag.090319 page 16" href="http://viewer.zmags.com/publication/d59bb72e?page=16"> 14 WPCAREY.ASU.EDU / AUTUMN 2019 MEET DENISE RES</a> <a title="WPCMag.zmag.090319 page 17" href="http://viewer.zmags.com/publication/d59bb72e?page=17"> MEET JODY WATKINS Brief: Since founding Watkins </a> <a title="WPCMag.zmag.090319 page 18" href="http://viewer.zmags.com/publication/d59bb72e?page=18"> to what you can do A W. P. Carey degree helped yo</a> <a title="WPCMag.zmag.090319 page 19" href="http://viewer.zmags.com/publication/d59bb72e?page=19"> COVER STORY WPC The new rules of retail How do re</a> <a title="WPCMag.zmag.090319 page 20" href="http://viewer.zmags.com/publication/d59bb72e?page=20"> F or more than a century, t</a> <a title="WPCMag.zmag.090319 page 21" href="http://viewer.zmags.com/publication/d59bb72e?page=21"> Now, augmented reality is entering the pictur</a> <a title="WPCMag.zmag.090319 page 22" href="http://viewer.zmags.com/publication/d59bb72e?page=22"> WPC COVER STORY </a> <a title="WPCMag.zmag.090319 page 23" href="http://viewer.zmags.com/publication/d59bb72e?page=23"> “Retailers want consumers to feel like it</a> <a title="WPCMag.zmag.090319 page 24" href="http://viewer.zmags.com/publication/d59bb72e?page=24"> WPC COVER STORY </a> <a title="WPCMag.zmag.090319 page 25" href="http://viewer.zmags.com/publication/d59bb72e?page=25"> “Consumers nowadays are so much more informed t</a> <a title="WPCMag.zmag.090319 page 26" href="http://viewer.zmags.com/publication/d59bb72e?page=26"> WPC COVER STORY </a> <a title="WPCMag.zmag.090319 page 27" href="http://viewer.zmags.com/publication/d59bb72e?page=27"> “Whether it’s The Churchill or Abbot Kinney Bou</a> <a title="WPCMag.zmag.090319 page 28" href="http://viewer.zmags.com/publication/d59bb72e?page=28"> WPC LIFESTYLE Shop around How generations of</a> <a title="WPCMag.zmag.090319 page 29" href="http://viewer.zmags.com/publication/d59bb72e?page=29"> WPCAREY.ASU.EDU / AUTUMN 2019 27</a> <a title="WPCMag.zmag.090319 page 30" href="http://viewer.zmags.com/publication/d59bb72e?page=30"> WPC LIFESTYLE “If I need to see it, feel it, o</a> <a title="WPCMag.zmag.090319 page 31" href="http://viewer.zmags.com/publication/d59bb72e?page=31"> (Continued from p. 26) cardboard waste it generat</a> <a title="WPCMag.zmag.090319 page 32" href="http://viewer.zmags.com/publication/d59bb72e?page=32"> WPC RESEARCH “Capabilities are rushing ah</a> <a title="WPCMag.zmag.090319 page 33" href="http://viewer.zmags.com/publication/d59bb72e?page=33"> Connecting the dots: Integrating the digital, phy</a> <a title="WPCMag.zmag.090319 page 34" href="http://viewer.zmags.com/publication/d59bb72e?page=34"> When asking a busy person can backfire D </a> <a title="WPCMag.zmag.090319 page 35" href="http://viewer.zmags.com/publication/d59bb72e?page=35"> “Rather than think about who’s a good pe</a> <a title="WPCMag.zmag.090319 page 36" href="http://viewer.zmags.com/publication/d59bb72e?page=36"> WPC RESEARCH Research by Basit Z</a> <a title="WPCMag.zmag.090319 page 37" href="http://viewer.zmags.com/publication/d59bb72e?page=37"> Higher education aid and its impact on long-term </a> <a title="WPCMag.zmag.090319 page 38" href="http://viewer.zmags.com/publication/d59bb72e?page=38"> WPC CRUNCHING THE NUMBERS THE STATE OF sustaina</a> <a title="WPCMag.zmag.090319 page 39" href="http://viewer.zmags.com/publication/d59bb72e?page=39"> TRANSPORTATION COFFEE BEAN PRODUCTION Hot spo</a> <a title="WPCMag.zmag.090319 page 40" href="http://viewer.zmags.com/publication/d59bb72e?page=40"> The customized, environmentally friendly future o</a> <a title="WPCMag.zmag.090319 page 41" href="http://viewer.zmags.com/publication/d59bb72e?page=41"> The city of Tempe embraced Barry and Johnson’</a> <a title="WPCMag.zmag.090319 page 42" href="http://viewer.zmags.com/publication/d59bb72e?page=42"> WPC CLASS NOTES 1960s Dan E. James (MBA ’68) is </a> <a title="WPCMag.zmag.090319 page 43" href="http://viewer.zmags.com/publication/d59bb72e?page=43"> Christopher Bissonnette (BS Management ’93) works</a> <a title="WPCMag.zmag.090319 page 44" href="http://viewer.zmags.com/publication/d59bb72e?page=44"> WPC CLASS NOTES Traveling trio, 20 years in the</a> <a title="WPCMag.zmag.090319 page 45" href="http://viewer.zmags.com/publication/d59bb72e?page=45"> Love books? Join the online club. Learn with f</a> <a title="WPCMag.zmag.090319 page 46" href="http://viewer.zmags.com/publication/d59bb72e?page=46"> WPC CLASS NOTES (Continued from p. 42) in Phoe</a> <a title="WPCMag.zmag.090319 page 47" href="http://viewer.zmags.com/publication/d59bb72e?page=47"> Hit reset Alum shares how to simplify life “Pe</a> <a title="WPCMag.zmag.090319 page 48" href="http://viewer.zmags.com/publication/d59bb72e?page=48"> WPC CLASS NOTES Remembering Richard Nosky R </a> <a title="WPCMag.zmag.090319 page 49" href="http://viewer.zmags.com/publication/d59bb72e?page=49"> Look back, but keep moving forward. ASU’s ca</a> <a title="WPCMag.zmag.090319 page 50" href="http://viewer.zmags.com/publication/d59bb72e?page=50"> WPC JUST FOR FUN The price is right: Then </a> <a title="WPCMag.zmag.090319 page 51" href="http://viewer.zmags.com/publication/d59bb72e?page=51"> Keep the Sun De ASU HOMECOMING 2019 vil spirit</a> <a title="WPCMag.zmag.090319 page 52" href="http://viewer.zmags.com/publication/d59bb72e?page=52"> W. P. Carey School of Business P.O. Box 873506 Te</a>