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<br /> THE AWARD-WINNING VOICE OF THE CAR RETAILING SECTOR www.motortrader.com<br /> MOTORTRADER<br /> JUNE 2011<br /> Will Tesco<br /> Cars Succeed?<br /> Thumbs up for new website P06<br /> Motor Trader<br /> Awards 2011<br /> We profile this year's finalists P48<br /> Social Media & You<br /> Best practice tips for dealers P14<br /> Citroen<br /> REFOCUSED<br /> MT<br /> INTERVIEW<br /> Linda Jackson on building profitability, getting<br /> closer to dealers and her first year at the helm P24<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ! <br /> " # <br /> <br /> !" #$ ! %& '"(%)*+%*%%<br /> ,-#,','./#,'0 , 1 2' . 33 .1'.3"' 0''1 "'./#,'04$$" 005 65 1<br /> <br /> !%<br<a title="MT JUNE_zmag.pdf page 1" href="http://viewer.zmags.com/publication/dc32abfd?page=1"> THE AWARD-WINNING VOICE OF THE CAR RETAILING SECT</a> <a title="MT JUNE_zmag.pdf page 2" href="http://viewer.zmags.com/publication/dc32abfd?page=2"> </a> <a title="MT JUNE_zmag.pdf page 3" href="http://viewer.zmags.com/publication/dc32abfd?page=3"> THIS MONTH 03 24 MT INTERVIEW Linda Jackson </a> <a title="MT JUNE_zmag.pdf page 4" href="http://viewer.zmags.com/publication/dc32abfd?page=4"> </a> <a title="MT JUNE_zmag.pdf page 5" href="http://viewer.zmags.com/publication/dc32abfd?page=5"> COMMENT MOTORTRADER EDITORIAL Editor Curtis Hu</a> <a title="MT JUNE_zmag.pdf page 6" href="http://viewer.zmags.com/publication/dc32abfd?page=6"> 06 NEWS ROUNDUP How does Kia's all-new Picanto sh</a> <a title="MT JUNE_zmag.pdf page 7" href="http://viewer.zmags.com/publication/dc32abfd?page=7"> THE NEXT GENERATION SOCIAL LOYALTY SCHEME FOR MOT</a> <a title="MT JUNE_zmag.pdf page 8" href="http://viewer.zmags.com/publication/dc32abfd?page=8"> 08 NEWS ROUNDUP TV presenter Penny Mallory at the</a> <a title="MT JUNE_zmag.pdf page 9" href="http://viewer.zmags.com/publication/dc32abfd?page=9"> </a> <a title="MT JUNE_zmag.pdf page 10" href="http://viewer.zmags.com/publication/dc32abfd?page=10"> 10 NEWS ROUNDUP Record year-ends for Marshall </a> <a title="MT JUNE_zmag.pdf page 11" href="http://viewer.zmags.com/publication/dc32abfd?page=11"> Trevor Jones on dealer profitability at the ASE/MT</a> <a title="MT JUNE_zmag.pdf page 12" href="http://viewer.zmags.com/publication/dc32abfd?page=12"> 12 BEHIND THE HEADLINES May car sales Fleet sa</a> <a title="MT JUNE_zmag.pdf page 13" href="http://viewer.zmags.com/publication/dc32abfd?page=13"> </a> <a title="MT JUNE_zmag.pdf page 14" href="http://viewer.zmags.com/publication/dc32abfd?page=14"> 14 BEHIND THE HEADLINES MT Social Media Conferenc</a> <a title="MT JUNE_zmag.pdf page 15" href="http://viewer.zmags.com/publication/dc32abfd?page=15"> More details on Twitter at #mtsmconf 15 said St</a> <a title="MT JUNE_zmag.pdf page 16" href="http://viewer.zmags.com/publication/dc32abfd?page=16"> 16 BEHIND THE HEADLINES Ford Accident Management </a> <a title="MT JUNE_zmag.pdf page 17" href="http://viewer.zmags.com/publication/dc32abfd?page=17"> </a> <a title="MT JUNE_zmag.pdf page 18" href="http://viewer.zmags.com/publication/dc32abfd?page=18"> 18 BEHIND THE HEADLINES Kia Red alert for Kia A</a> <a title="MT JUNE_zmag.pdf page 19" href="http://viewer.zmags.com/publication/dc32abfd?page=19"> The brand isn't quite sorted. We need to be more </a> <a title="MT JUNE_zmag.pdf page 20" href="http://viewer.zmags.com/publication/dc32abfd?page=20"> 20 HUTTON REPORTS TTON REPORTS TOUGH JO</a> <a title="MT JUNE_zmag.pdf page 21" href="http://viewer.zmags.com/publication/dc32abfd?page=21"> Better </a> <a title="MT JUNE_zmag.pdf page 22" href="http://viewer.zmags.com/publication/dc32abfd?page=22"> 22 WEBSITE INSIGHT MT Top 30 dealer groups Gettin</a> <a title="MT JUNE_zmag.pdf page 23" href="http://viewer.zmags.com/publication/dc32abfd?page=23"> Compatibility with mobile phones is an area of gr</a> <a title="MT JUNE_zmag.pdf page 24" href="http://viewer.zmags.com/publication/dc32abfd?page=24"> 24 REFLECTIVE: Linda Jackson, managing director </a> <a title="MT JUNE_zmag.pdf page 25" href="http://viewer.zmags.com/publication/dc32abfd?page=25"> MT INTERVIEW Linda Jackson 25 John Kirwan </a> <a title="MT JUNE_zmag.pdf page 26" href="http://viewer.zmags.com/publication/dc32abfd?page=26"> 26 MT INTERVIEW Linda Jackson </a> <a title="MT JUNE_zmag.pdf page 27" href="http://viewer.zmags.com/publication/dc32abfd?page=27"> Want to buy cars with absolutely no additi</a> <a title="MT JUNE_zmag.pdf page 28" href="http://viewer.zmags.com/publication/dc32abfd?page=28"> 28 MT INTERVIEW Linda Jackson “I think as an</a> <a title="MT JUNE_zmag.pdf page 29" href="http://viewer.zmags.com/publication/dc32abfd?page=29"> down by 74 per cent. “That is very important fr</a> <a title="MT JUNE_zmag.pdf page 30" href="http://viewer.zmags.com/publication/dc32abfd?page=30"> 30 MT INTERVIEW Linda Jackson ACCELERATION: J</a> <a title="MT JUNE_zmag.pdf page 31" href="http://viewer.zmags.com/publication/dc32abfd?page=31"> 31 The company has also introduced Make Your </a> <a title="MT JUNE_zmag.pdf page 32" href="http://viewer.zmags.com/publication/dc32abfd?page=32"> 32 BEST PRACTICE Starbucks BUCKING the system St</a> <a title="MT JUNE_zmag.pdf page 33" href="http://viewer.zmags.com/publication/dc32abfd?page=33"> Sponsored b y 33 </a> <a title="MT JUNE_zmag.pdf page 34" href="http://viewer.zmags.com/publication/dc32abfd?page=34"> </a> <a title="MT JUNE_zmag.pdf page 35" href="http://viewer.zmags.com/publication/dc32abfd?page=35"> ASE/MT 2011 FINANCIAL CONFERENCE 35 Financial c</a> <a title="MT JUNE_zmag.pdf page 36" href="http://viewer.zmags.com/publication/dc32abfd?page=36"> 36 ASE/MT 2011 FINANCIAL CONFERENCE provide a </a> <a title="MT JUNE_zmag.pdf page 37" href="http://viewer.zmags.com/publication/dc32abfd?page=37"> Pent-up demand will drive sales increase in 2012 </a> <a title="MT JUNE_zmag.pdf page 38" href="http://viewer.zmags.com/publication/dc32abfd?page=38"> </a> <a title="MT JUNE_zmag.pdf page 39" href="http://viewer.zmags.com/publication/dc32abfd?page=39"> FOCUS: Accident management 39 After the event </a> <a title="MT JUNE_zmag.pdf page 40" href="http://viewer.zmags.com/publication/dc32abfd?page=40"> ...with a Dealerweb showroom enquiry management s</a> <a title="MT JUNE_zmag.pdf page 41" href="http://viewer.zmags.com/publication/dc32abfd?page=41"> MT FOCUS: Enquiry management systems 41 It pays t</a> <a title="MT JUNE_zmag.pdf page 42" href="http://viewer.zmags.com/publication/dc32abfd?page=42"> 42 MARKETPLACE Enquiry Management Systems Autovi</a> <a title="MT JUNE_zmag.pdf page 43" href="http://viewer.zmags.com/publication/dc32abfd?page=43"> Contact Advantage Derek McGowan t w e 08452</a> <a title="MT JUNE_zmag.pdf page 44" href="http://viewer.zmags.com/publication/dc32abfd?page=44"> 44 MARKETPLACE Enquiry Management Systems Manhei</a> <a title="MT JUNE_zmag.pdf page 45" href="http://viewer.zmags.com/publication/dc32abfd?page=45"> MT FOCUS: Vehicle Photography 45 Photo opportu</a> <a title="MT JUNE_zmag.pdf page 46" href="http://viewer.zmags.com/publication/dc32abfd?page=46"> 46 MARKETPLACE Vehicle Photography 2nd Byte 2nd</a> <a title="MT JUNE_zmag.pdf page 47" href="http://viewer.zmags.com/publication/dc32abfd?page=47"> Digital Vehicle Imaging Ivan Gill t w e 016</a> <a title="MT JUNE_zmag.pdf page 48" href="http://viewer.zmags.com/publication/dc32abfd?page=48"> 48 MOTORTRADER INDUSTRY AWARDS 2011 Finalists N</a> <a title="MT JUNE_zmag.pdf page 49" href="http://viewer.zmags.com/publication/dc32abfd?page=49"> 49 Customer Care Award Open to any company i</a> <a title="MT JUNE_zmag.pdf page 50" href="http://viewer.zmags.com/publication/dc32abfd?page=50"> 50 MOTORTRADER INDUSTRY AWARDS 2011 Finalists A</a> <a title="MT JUNE_zmag.pdf page 51" href="http://viewer.zmags.com/publication/dc32abfd?page=51"> 51 Used Car Retailer of the Year Award This </a> <a title="MT JUNE_zmag.pdf page 52" href="http://viewer.zmags.com/publication/dc32abfd?page=52"> 52 MOTORTRADER INDUSTRY AWARDS 2011 Finalists T</a> <a title="MT JUNE_zmag.pdf page 53" href="http://viewer.zmags.com/publication/dc32abfd?page=53"> 53 Workshop of the Year Award This Euro Car </a> <a title="MT JUNE_zmag.pdf page 54" href="http://viewer.zmags.com/publication/dc32abfd?page=54"> 54 MOTORTRADER INDUSTRY AWARDS 2011 Finalists S</a> <a title="MT JUNE_zmag.pdf page 55" href="http://viewer.zmags.com/publication/dc32abfd?page=55"> 55 Sales Manager of the Year Award This cate</a> <a title="MT JUNE_zmag.pdf page 56" href="http://viewer.zmags.com/publication/dc32abfd?page=56"> 56 MOTORTRADER INDUSTRY AWARDS 2011 Finalists F</a> <a title="MT JUNE_zmag.pdf page 57" href="http://viewer.zmags.com/publication/dc32abfd?page=57"> 57 Dealer Group of the Year Award This categ</a> <a title="MT JUNE_zmag.pdf page 58" href="http://viewer.zmags.com/publication/dc32abfd?page=58"> 58 MOTORTRADER INDUSTRY AWARDS 2011 Finalists M</a> <a title="MT JUNE_zmag.pdf page 59" href="http://viewer.zmags.com/publication/dc32abfd?page=59"> </a> <a title="MT JUNE_zmag.pdf page 60" href="http://viewer.zmags.com/publication/dc32abfd?page=60"> 60 RECRUITMENT CONTACT Tony Welch T: 020 8253</a> <a title="MT JUNE_zmag.pdf page 61" href="http://viewer.zmags.com/publication/dc32abfd?page=61"> 61 NEW MANAGEMENT POSITIONS Accident Repair Bu</a> <a title="MT JUNE_zmag.pdf page 62" href="http://viewer.zmags.com/publication/dc32abfd?page=62"> 62 RECRUITMENT CONTACT Tony Welch T: 020 8253</a> <a title="MT JUNE_zmag.pdf page 63" href="http://viewer.zmags.com/publication/dc32abfd?page=63"> RECRUITMENT / CLASSIFIED 63 </a> <a title="MT JUNE_zmag.pdf page 64" href="http://viewer.zmags.com/publication/dc32abfd?page=64"> $%# %$! $' & $ &%* & </a>