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<br /> Sue Ansel’s Key Executive Insights y Five Trends Affecting Multifamily Housing y PMEXPO<br /> Accredited Seminars y Career Day at SOME y Green Roof Rebates y What Makes a Lobby Pop<br /> February 2013 BULLETIN 1<br /> www.bestapartmentsindc.org<br /> Upcoming PMA Events<br /> February 2013<br /> Tuesday, February 12<br /> PMEXPO Exhibitor Training<br /> Prince George’s Sports & Learning<br /> Complex<br /> Landover, MD<br /> No charge for PMA members and<br /> PMEXPO exhibitors<br /> Thursday, February 21<br /> General Membership Meeting<br /> Bethesda Marriott<br /> Bethesda, MD<br /> $95 per member<br /> $125 per nonmember<br /> Friday, February 22<br /> Do You Want to Supersize That?<br /> What Stellar Customer Service<br /> Truly Looks Like and How You<br /> Can Deliver it<br /> Rollins Congressional Club<br /> Rockvi<a title="bulletin_feb13 page 1" href="http://viewer.zmags.com/publication/dd2ac66b?page=1"> Sue Ansel’s Key Executive Insights y Five Trends </a> <a title="bulletin_feb13 page 2" href="http://viewer.zmags.com/publication/dd2ac66b?page=2"> www.bestapartmentsindc.org Upcoming PMA Events F</a> <a title="bulletin_feb13 page 3" href="http://viewer.zmags.com/publication/dd2ac66b?page=3"> www.pma-dc.org February 2013 PMA’s missio</a> <a title="bulletin_feb13 page 4" href="http://viewer.zmags.com/publication/dd2ac66b?page=4"> February 2013 Wednesday, February 6, 2013 1:00pm-</a> <a title="bulletin_feb13 page 5" href="http://viewer.zmags.com/publication/dd2ac66b?page=5"> President’s Message Green Means </a> <a title="bulletin_feb13 page 6" href="http://viewer.zmags.com/publication/dd2ac66b?page=6"> BULLETIN 6 </a> <a title="bulletin_feb13 page 7" href="http://viewer.zmags.com/publication/dd2ac66b?page=7"> It’s one thing to be a leader. It’s quite another</a> <a title="bulletin_feb13 page 8" href="http://viewer.zmags.com/publication/dd2ac66b?page=8"> Practical Education What Stellar Customer Service</a> <a title="bulletin_feb13 page 9" href="http://viewer.zmags.com/publication/dd2ac66b?page=9"> Five Trends Affecting Multifamily Housing </a> <a title="bulletin_feb13 page 10" href="http://viewer.zmags.com/publication/dd2ac66b?page=10"> Five Trends Affecting Multifamily Housing continu</a> <a title="bulletin_feb13 page 11" href="http://viewer.zmags.com/publication/dd2ac66b?page=11"> BULLETIN Enters the Digital Age </a> <a title="bulletin_feb13 page 12" href="http://viewer.zmags.com/publication/dd2ac66b?page=12"> BULLETIN Enters the Digital Age continued from pa</a> <a title="bulletin_feb13 page 13" href="http://viewer.zmags.com/publication/dd2ac66b?page=13"> Joe Schechtel, senior vice president of Commercia</a> <a title="bulletin_feb13 page 14" href="http://viewer.zmags.com/publication/dd2ac66b?page=14"> PMA Fair Housing Seminar </a> <a title="bulletin_feb13 page 15" href="http://viewer.zmags.com/publication/dd2ac66b?page=15"> PMA News PM</a> <a title="bulletin_feb13 page 16" href="http://viewer.zmags.com/publication/dd2ac66b?page=16"> PMEXPO 2013 Property Management’s Easy Button </a> <a title="bulletin_feb13 page 17" href="http://viewer.zmags.com/publication/dd2ac66b?page=17"> PMEXPO continued from page 16 or the demonstrati</a> <a title="bulletin_feb13 page 18" href="http://viewer.zmags.com/publication/dd2ac66b?page=18"> PMEXPO Seminars PMEXPO is offering a series of ac</a> <a title="bulletin_feb13 page 19" href="http://viewer.zmags.com/publication/dd2ac66b?page=19"> PMEXPO Seminars continued from page 18 Consumers</a> <a title="bulletin_feb13 page 20" href="http://viewer.zmags.com/publication/dd2ac66b?page=20"> PMEXPO 2013 Exhibitors and Booth Numbers* 1-800-</a> <a title="bulletin_feb13 page 21" href="http://viewer.zmags.com/publication/dd2ac66b?page=21"> </a> <a title="bulletin_feb13 page 22" href="http://viewer.zmags.com/publication/dd2ac66b?page=22"> PACE Awards Spotlight: The Greens at Liberty Road</a> <a title="bulletin_feb13 page 23" href="http://viewer.zmags.com/publication/dd2ac66b?page=23"> PACE Awards 2013 Recogni</a> <a title="bulletin_feb13 page 24" href="http://viewer.zmags.com/publication/dd2ac66b?page=24"> Five-Star Sponsor Spotlight Coinmach is a leadin</a> <a title="bulletin_feb13 page 25" href="http://viewer.zmags.com/publication/dd2ac66b?page=25"> PACE Awards continued from page 23 The PACE Awar</a> <a title="bulletin_feb13 page 26" href="http://viewer.zmags.com/publication/dd2ac66b?page=26"> BULLETIN 26 </a> <a title="bulletin_feb13 page 27" href="http://viewer.zmags.com/publication/dd2ac66b?page=27"> PMA Get Involved Meeting Rick Lo</a> <a title="bulletin_feb13 page 28" href="http://viewer.zmags.com/publication/dd2ac66b?page=28"> BULLETIN 28 </a> <a title="bulletin_feb13 page 29" href="http://viewer.zmags.com/publication/dd2ac66b?page=29"> Get Involved Meeting Peter Polla</a> <a title="bulletin_feb13 page 30" href="http://viewer.zmags.com/publication/dd2ac66b?page=30"> January Meeting Sarah Lynn and </a> <a title="bulletin_feb13 page 31" href="http://viewer.zmags.com/publication/dd2ac66b?page=31"> January Meeting Julie Coyle (Mi</a> <a title="bulletin_feb13 page 32" href="http://viewer.zmags.com/publication/dd2ac66b?page=32"> Committee Corner Here is a short recap of committ</a> <a title="bulletin_feb13 page 33" href="http://viewer.zmags.com/publication/dd2ac66b?page=33"> Committee Corner continued from page 32 Associat</a> <a title="bulletin_feb13 page 34" href="http://viewer.zmags.com/publication/dd2ac66b?page=34"> In this BULLETIN, we talk with Sue Ansel, preside</a> <a title="bulletin_feb13 page 35" href="http://viewer.zmags.com/publication/dd2ac66b?page=35"> Sue Ansel’s Key Executive Insights continued from</a> <a title="bulletin_feb13 page 36" href="http://viewer.zmags.com/publication/dd2ac66b?page=36"> Sue Ansel’s Key Executive Insights continued from</a> <a title="bulletin_feb13 page 37" href="http://viewer.zmags.com/publication/dd2ac66b?page=37"> Tom’s B</a> <a title="bulletin_feb13 page 38" href="http://viewer.zmags.com/publication/dd2ac66b?page=38"> Spring Break PMA’s Annual Outing Returns to Woodm</a> <a title="bulletin_feb13 page 39" href="http://viewer.zmags.com/publication/dd2ac66b?page=39"> Community Service Committee Career Day a</a> <a title="bulletin_feb13 page 40" href="http://viewer.zmags.com/publication/dd2ac66b?page=40"> Leadership Profile Brian Alford, PMA Director </a> <a title="bulletin_feb13 page 41" href="http://viewer.zmags.com/publication/dd2ac66b?page=41"> How do you keep track of • what’s bei</a> <a title="bulletin_feb13 page 42" href="http://viewer.zmags.com/publication/dd2ac66b?page=42"> Operations Corner Green Roof Rebates Make Dreams </a> <a title="bulletin_feb13 page 43" href="http://viewer.zmags.com/publication/dd2ac66b?page=43"> Operations Corner continued from page 42 The pro</a> <a title="bulletin_feb13 page 44" href="http://viewer.zmags.com/publication/dd2ac66b?page=44"> Marketing Making Pay-Per-Click Inroads In Online </a> <a title="bulletin_feb13 page 45" href="http://viewer.zmags.com/publication/dd2ac66b?page=45"> Making Pay-Per-Click Inroads In Online Advertisin</a> <a title="bulletin_feb13 page 46" href="http://viewer.zmags.com/publication/dd2ac66b?page=46"> Wage and Benefit Survey Begins The PMA-AOBA Wage </a> <a title="bulletin_feb13 page 47" href="http://viewer.zmags.com/publication/dd2ac66b?page=47"> Personal Development A Different Take </a> <a title="bulletin_feb13 page 48" href="http://viewer.zmags.com/publication/dd2ac66b?page=48"> Associate Membership Digest Getting the Most From</a> <a title="bulletin_feb13 page 49" href="http://viewer.zmags.com/publication/dd2ac66b?page=49"> Associate Membership Digest</a> <a title="bulletin_feb13 page 50" href="http://viewer.zmags.com/publication/dd2ac66b?page=50"> PMA Five-Star Sponsors </a> <a title="bulletin_feb13 page 51" href="http://viewer.zmags.com/publication/dd2ac66b?page=51"> PMA Professional Services Directory </a> <a title="bulletin_feb13 page 52" href="http://viewer.zmags.com/publication/dd2ac66b?page=52"> BULLETIN 52 </a>