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<br /> ISSUE 63 | MARCH 2017<br /> <br /> ISSUE 63 | MARCH 2017<br /> OCADO: DISRUPTING ITSELF<br /> WITH TECHNOLOGY<br /> Ocado Technology General Managers Matt Soane and James Donkin share<br /> insight into how Ocado has developed as a grocery retailer of two halves.<br /> INSIDE OUR `CUSTOMER CONNECTION' EDITION:<br /> ] CHATBOTS & MACHINE LEARNING P45<br /> ] DATA FOR OMNICHANNEL ENGAGEMENT P52<br /> ] ZALANDO'S VIEW OF MOBILE P61<br /> ] THE EDELIVERY PAGES P64<br /> NEXT FROM<br /> INTERNET RETAILING<br /> WIN GLOBAL<br /> EXPOSURE<br /> FOR YOUR BUSINESS AT<br /> LEICESTER CITY v<br /> TOTTENHAM HOTSPUR<br /> SAMPLE<br /> Win:<br /> · Pitchside LED advertising<br /> · 30sec commercial on the stadium giant screen<br /> · Full page advert in the match programme<br /> · 10 Hospitality tickets for you and your customers<br /> Enter online:<br /> www.DHLBusinessLive.co.uk/GoGlobal<br /> Full Terms & Conditions at dhlbusinesslive.co.uk/goglobal<a title="InternetRetailing - March 2017 page 1" href="http://viewer.zmags.com/publication/dd9bb7af?page=1"> ISSUE 63 | MARCH 2017</a> <a title="InternetRetailing - March 2017 page 2" href="http://viewer.zmags.com/publication/dd9bb7af?page=2"> </a> <a title="InternetRetailing - March 2017 page 3" href="http://viewer.zmags.com/publication/dd9bb7af?page=3"> ISSUE 63 | MARCH 2017 </a> <a title="InternetRetailing - March 2017 page 4" href="http://viewer.zmags.com/publication/dd9bb7af?page=4"> WIN GLOBAL EXPOSURE FOR YOUR BUSINESS AT LEICESTE</a> <a title="InternetRetailing - March 2017 page 5" href="http://viewer.zmags.com/publication/dd9bb7af?page=5"> Contents </a> <a title="InternetRetailing - March 2017 page 6" href="http://viewer.zmags.com/publication/dd9bb7af?page=6"> Editor's comment BUILDING A connection </a> <a title="InternetRetailing - March 2017 page 7" href="http://viewer.zmags.com/publication/dd9bb7af?page=7"> </a> <a title="InternetRetailing - March 2017 page 8" href="http://viewer.zmags.com/publication/dd9bb7af?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing - March 2017 page 9" href="http://viewer.zmags.com/publication/dd9bb7af?page=9"> NEWS HOW AMAZON LED IN 2016 What were A</a> <a title="InternetRetailing - March 2017 page 10" href="http://viewer.zmags.com/publication/dd9bb7af?page=10"> Read more of Paul Skeldon's insight into the fast</a> <a title="InternetRetailing - March 2017 page 11" href="http://viewer.zmags.com/publication/dd9bb7af?page=11"> </a> <a title="InternetRetailing - March 2017 page 12" href="http://viewer.zmags.com/publication/dd9bb7af?page=12"> Ocado: disrupting itself with technology When is</a> <a title="InternetRetailing - March 2017 page 13" href="http://viewer.zmags.com/publication/dd9bb7af?page=13"> INTERVIEW multichannel, luxury health and </a> <a title="InternetRetailing - March 2017 page 14" href="http://viewer.zmags.com/publication/dd9bb7af?page=14"> building together; whether they contain items fro</a> <a title="InternetRetailing - March 2017 page 15" href="http://viewer.zmags.com/publication/dd9bb7af?page=15"> </a> <a title="InternetRetailing - March 2017 page 16" href="http://viewer.zmags.com/publication/dd9bb7af?page=16"> items are placed where in the aisles and close to</a> <a title="InternetRetailing - March 2017 page 17" href="http://viewer.zmags.com/publication/dd9bb7af?page=17"> TRUST THE ECOMMERCE EXPERTS HELLO, WE ARE PFS.</a> <a title="InternetRetailing - March 2017 page 18" href="http://viewer.zmags.com/publication/dd9bb7af?page=18"> Robots at the Andover CFC reduce order pick times</a> <a title="InternetRetailing - March 2017 page 19" href="http://viewer.zmags.com/publication/dd9bb7af?page=19"> </a> <a title="InternetRetailing - March 2017 page 20" href="http://viewer.zmags.com/publication/dd9bb7af?page=20"> Seizing the ecommerce opportunity Abigail Brodie </a> <a title="InternetRetailing - March 2017 page 21" href="http://viewer.zmags.com/publication/dd9bb7af?page=21"> DHL COMPANY SPOTLIGHT CASE STUDY: GYMSHARK G</a> <a title="InternetRetailing - March 2017 page 22" href="http://viewer.zmags.com/publication/dd9bb7af?page=22"> Amazon tops the charts for satisfied customers F</a> <a title="InternetRetailing - March 2017 page 23" href="http://viewer.zmags.com/publication/dd9bb7af?page=23"> DASHBOARD </a> <a title="InternetRetailing - March 2017 page 24" href="http://viewer.zmags.com/publication/dd9bb7af?page=24"> </a> <a title="InternetRetailing - March 2017 page 25" href="http://viewer.zmags.com/publication/dd9bb7af?page=25"> COMMENT Value and Values The mill</a> <a title="InternetRetailing - March 2017 page 26" href="http://viewer.zmags.com/publication/dd9bb7af?page=26"> IRX and EDX to unveil the future of the retail na</a> <a title="InternetRetailing - March 2017 page 27" href="http://viewer.zmags.com/publication/dd9bb7af?page=27"> IRX & EDX PREVIEW </a> <a title="InternetRetailing - March 2017 page 28" href="http://viewer.zmags.com/publication/dd9bb7af?page=28"> from market and model selection through WRH̆HFWLY</a> <a title="InternetRetailing - March 2017 page 29" href="http://viewer.zmags.com/publication/dd9bb7af?page=29"> IRX & EDX PREVIEW VXVWDLQDEOHDVDEXVLQHVVFR</a> <a title="InternetRetailing - March 2017 page 30" href="http://viewer.zmags.com/publication/dd9bb7af?page=30"> </a> <a title="InternetRetailing - March 2017 page 31" href="http://viewer.zmags.com/publication/dd9bb7af?page=31"> </a> <a title="InternetRetailing - March 2017 page 32" href="http://viewer.zmags.com/publication/dd9bb7af?page=32"> </a> <a title="InternetRetailing - March 2017 page 33" href="http://viewer.zmags.com/publication/dd9bb7af?page=33"> </a> <a title="InternetRetailing - March 2017 page 34" href="http://viewer.zmags.com/publication/dd9bb7af?page=34"> Brand engagement The latest IRUK Top500 Perform</a> <a title="InternetRetailing - March 2017 page 35" href="http://viewer.zmags.com/publication/dd9bb7af?page=35"> IRUK its visitors to Like products and to </a> <a title="InternetRetailing - March 2017 page 36" href="http://viewer.zmags.com/publication/dd9bb7af?page=36"> Is a slow website costing you sales? We c</a> <a title="InternetRetailing - March 2017 page 37" href="http://viewer.zmags.com/publication/dd9bb7af?page=37"> IREU IREU Top500: Merchandising The thir</a> <a title="InternetRetailing - March 2017 page 38" href="http://viewer.zmags.com/publication/dd9bb7af?page=38"> Deepak Anand General Manager UK Leading Open Sou</a> <a title="InternetRetailing - March 2017 page 39" href="http://viewer.zmags.com/publication/dd9bb7af?page=39"> SHOPWARE COMPANY SPOTLIGHT We a</a> <a title="InternetRetailing - March 2017 page 40" href="http://viewer.zmags.com/publication/dd9bb7af?page=40"> </a> <a title="InternetRetailing - March 2017 page 41" href="http://viewer.zmags.com/publication/dd9bb7af?page=41"> </a> <a title="InternetRetailing - March 2017 page 42" href="http://viewer.zmags.com/publication/dd9bb7af?page=42"> </a> <a title="InternetRetailing - March 2017 page 43" href="http://viewer.zmags.com/publication/dd9bb7af?page=43"> </a> <a title="InternetRetailing - March 2017 page 44" href="http://viewer.zmags.com/publication/dd9bb7af?page=44"> The following guest article has been written for </a> <a title="InternetRetailing - March 2017 page 45" href="http://viewer.zmags.com/publication/dd9bb7af?page=45"> INTERNET RETAILING: PRODUCT DQGEHVLPSOHWR¿</a> <a title="InternetRetailing - March 2017 page 46" href="http://viewer.zmags.com/publication/dd9bb7af?page=46"> </a> <a title="InternetRetailing - March 2017 page 47" href="http://viewer.zmags.com/publication/dd9bb7af?page=47"> INTERNET RETAILING: OPERATIONS Customer </a> <a title="InternetRetailing - March 2017 page 48" href="http://viewer.zmags.com/publication/dd9bb7af?page=48"> </a> <a title="InternetRetailing - March 2017 page 49" href="http://viewer.zmags.com/publication/dd9bb7af?page=49"> INTERNET RETAILING: OPERATIONS handle more</a> <a title="InternetRetailing - March 2017 page 50" href="http://viewer.zmags.com/publication/dd9bb7af?page=50"> is able to respond to each question in a natural </a> <a title="InternetRetailing - March 2017 page 51" href="http://viewer.zmags.com/publication/dd9bb7af?page=51"> INTERNET RETAILING: CUSTOMER Shoppers carry </a> <a title="InternetRetailing - March 2017 page 52" href="http://viewer.zmags.com/publication/dd9bb7af?page=52"> Choose shopping, choose yet another loyalty card </a> <a title="InternetRetailing - March 2017 page 53" href="http://viewer.zmags.com/publication/dd9bb7af?page=53"> INTERNET RETAILING: CUSTOMER Shoppers carr</a> <a title="InternetRetailing - March 2017 page 54" href="http://viewer.zmags.com/publication/dd9bb7af?page=54"> The following guest article has been written for </a> <a title="InternetRetailing - March 2017 page 55" href="http://viewer.zmags.com/publication/dd9bb7af?page=55"> IN STORE: CUSTOMER </a> <a title="InternetRetailing - March 2017 page 56" href="http://viewer.zmags.com/publication/dd9bb7af?page=56"> The most extensive analysis on Europe's Top500 R</a> <a title="InternetRetailing - March 2017 page 57" href="http://viewer.zmags.com/publication/dd9bb7af?page=57"> IN STORE: CUSTOMER The following guest </a> <a title="InternetRetailing - March 2017 page 58" href="http://viewer.zmags.com/publication/dd9bb7af?page=58"> whitepaper. Providing colour to insight Intern</a> <a title="InternetRetailing - March 2017 page 59" href="http://viewer.zmags.com/publication/dd9bb7af?page=59"> IN STORE: CUSTOMER the issue of whether th</a> <a title="InternetRetailing - March 2017 page 60" href="http://viewer.zmags.com/publication/dd9bb7af?page=60"> You can't get your hair cut on the internet Pau</a> <a title="InternetRetailing - March 2017 page 61" href="http://viewer.zmags.com/publication/dd9bb7af?page=61"> MOBILE: STRATEGY need to respond by provid</a> <a title="InternetRetailing - March 2017 page 62" href="http://viewer.zmags.com/publication/dd9bb7af?page=62"> The essential resource for professionals who supp</a> <a title="InternetRetailing - March 2017 page 63" href="http://viewer.zmags.com/publication/dd9bb7af?page=63"> MOBILE: STRATEGY The following guest art</a> <a title="InternetRetailing - March 2017 page 64" href="http://viewer.zmags.com/publication/dd9bb7af?page=64"> </a> <a title="InternetRetailing - March 2017 page 65" href="http://viewer.zmags.com/publication/dd9bb7af?page=65"> MOBILE: STRATEGY crave:</a> <a title="InternetRetailing - March 2017 page 66" href="http://viewer.zmags.com/publication/dd9bb7af?page=66"> PUDO calls for collaboration Collaboration was </a> <a title="InternetRetailing - March 2017 page 67" href="http://viewer.zmags.com/publication/dd9bb7af?page=67"> EDELIVERY WKHP7KHUHPDLQGHURISDUFHOVDUHFROO</a> <a title="InternetRetailing - March 2017 page 68" href="http://viewer.zmags.com/publication/dd9bb7af?page=68"> Read more of Liz Morrell's insight into changes i</a> <a title="InternetRetailing - March 2017 page 69" href="http://viewer.zmags.com/publication/dd9bb7af?page=69"> EDELIVERY MARCO POLO EXPANDS LOGISTICS </a> <a title="InternetRetailing - March 2017 page 70" href="http://viewer.zmags.com/publication/dd9bb7af?page=70"> Insight around the world CHLOE RIGBY,</a> <a title="InternetRetailing - March 2017 page 71" href="http://viewer.zmags.com/publication/dd9bb7af?page=71"> INSIGHT MASSIMO FUBINI, CEO</a> <a title="InternetRetailing - March 2017 page 72" href="http://viewer.zmags.com/publication/dd9bb7af?page=72"> CUSTOMER EXPERIENCE </a> <a title="InternetRetailing - March 2017 page 73" href="http://viewer.zmags.com/publication/dd9bb7af?page=73"> </a> <a title="InternetRetailing - March 2017 page 74" href="http://viewer.zmags.com/publication/dd9bb7af?page=74"> </a>