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<br /> 2 LOVE-HATE<br /> People like their dealer,<br /> disdain the other guy's.<br /> 4 JIM ZIEGLER<br /> Prediction: Flat fees for arranging<br /> vehicle ļ¬nancing will work.<br /> UP, UP<br /> AND<br /> AWAY?<br /> Rising vehicle prices could<br /> slow down industry comeback.<br /> ON PAGE 12<br /> dealer150<br /> F&I<br /> Managers tell what it takes: Page 16<br /> RANKINGS: PAGES 17-18<br /> A PENTON PUBLICATION<br /> 7 DODGE DOOMED?<br /> Iconic brand founded by brothers<br /> shows signs of going away.<br /> July 2013<br /> %1.+5%*1+%'5<br /> 6*'2.#%'(14<br /> %21 '.+)+$.'+08'0614;<br /> (4'5*1(( .'#5'8'*+%.'5<br /> t Honda Remarketing t Acura Remarketing<br /> t Toyota Financial Services t Lexus Financial Services<br /> t Volkswagen Credit t Audi Financial Services<br /> t GM Financial t Ford Motor Credit<br /> t Hyundai Motor Fi<a title="July 2013 page 1" href="http://viewer.zmags.com/publication/e0a586af?page=1"> 2 LOVE-HATE People like their dealer,</a> <a title="July 2013 page 2" href="http://viewer.zmags.com/publication/e0a586af?page=2"> %1.+5%*1+%'5 6*'2.#%'(14 %21 '.+)+$.'</a> <a title="July 2013 page 3" href="http://viewer.zmags.com/publication/e0a586af?page=3"> Volume 47, Number 7 Megadealer Herb Cham</a> <a title="July 2013 page 4" href="http://viewer.zmags.com/publication/e0a586af?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="July 2013 page 5" href="http://viewer.zmags.com/publication/e0a586af?page=5"> </a> <a title="July 2013 page 6" href="http://viewer.zmags.com/publication/e0a586af?page=6"> THE WAY I SEE IT BY JIM ZIEGLER We welcome reader</a> <a title="July 2013 page 7" href="http://viewer.zmags.com/publication/e0a586af?page=7"> Dealertrack Inventory Suite | TrueScore </a> <a title="July 2013 page 8" href="http://viewer.zmags.com/publication/e0a586af?page=8"> BRANDS Volvo Vows to Stay Car maker tries to get </a> <a title="July 2013 page 9" href="http://viewer.zmags.com/publication/e0a586af?page=9"> OUTLOOK Are Dodge's Days Numbered? Intriguing que</a> <a title="July 2013 page 10" href="http://viewer.zmags.com/publication/e0a586af?page=10"> WARD'S TOP 500 DEALER PROFILE `Expansion Is</a> <a title="July 2013 page 11" href="http://viewer.zmags.com/publication/e0a586af?page=11"> Todd Barnes Dealer Principal, Plat</a> <a title="July 2013 page 12" href="http://viewer.zmags.com/publication/e0a586af?page=12"> ENVIRONMENT Dealers Go After Polluters Colo</a> <a title="July 2013 page 13" href="http://viewer.zmags.com/publication/e0a586af?page=13"> The Colorado dealers association sends out this p</a> <a title="July 2013 page 14" href="http://viewer.zmags.com/publication/e0a586af?page=14"> COVER STORY GM-North American chief Mark Reuss an</a> <a title="July 2013 page 15" href="http://viewer.zmags.com/publication/e0a586af?page=15"> Car buyers are left to bear the brunt of thes</a> <a title="July 2013 page 16" href="http://viewer.zmags.com/publication/e0a586af?page=16"> COVER STORY affordability will be muted. He point</a> <a title="July 2013 page 17" href="http://viewer.zmags.com/publication/e0a586af?page=17"> CUSTOMER SERVICE Home Delivered Test Drives</a> <a title="July 2013 page 18" href="http://viewer.zmags.com/publication/e0a586af?page=18"> dealer150 F&I F&I Managers Tell What It Takes Pr</a> <a title="July 2013 page 19" href="http://viewer.zmags.com/publication/e0a586af?page=19"> dealer F&I150 </a> <a title="July 2013 page 20" href="http://viewer.zmags.com/publication/e0a586af?page=20"> dealer F&I150 </a> <a title="July 2013 page 21" href="http://viewer.zmags.com/publication/e0a586af?page=21"> DEALER MANAGEMENT Pay Attention to Pay Plan</a> <a title="July 2013 page 22" href="http://viewer.zmags.com/publication/e0a586af?page=22"> DEALER MANAGEMENT When Process Servers Visi</a> <a title="July 2013 page 23" href="http://viewer.zmags.com/publication/e0a586af?page=23"> PROFITCENTER: INTERNET MARKETING Reviews, Social </a> <a title="July 2013 page 24" href="http://viewer.zmags.com/publication/e0a586af?page=24"> PROFITCENTER: INTERNET MARKETING Dealership</a> <a title="July 2013 page 25" href="http://viewer.zmags.com/publication/e0a586af?page=25"> App My Ride General Motors makes smartphone remot</a> <a title="July 2013 page 26" href="http://viewer.zmags.com/publication/e0a586af?page=26"> PROFITCENTER: REMARKETING How to Make Histo</a> <a title="July 2013 page 27" href="http://viewer.zmags.com/publication/e0a586af?page=27"> PROFITCENTER: SALES `What's Your Best Price</a> <a title="July 2013 page 28" href="http://viewer.zmags.com/publication/e0a586af?page=28"> PROFITCENTER: SALES Hire Women to Sell Cars</a> <a title="July 2013 page 29" href="http://viewer.zmags.com/publication/e0a586af?page=29"> PROFITCENTER: FINANCE & INSURANCE Early Les</a> <a title="July 2013 page 30" href="http://viewer.zmags.com/publication/e0a586af?page=30"> PROFITCENTER: FINANCE & INSURANCE U.S. Bure</a> <a title="July 2013 page 31" href="http://viewer.zmags.com/publication/e0a586af?page=31"> PROFITCENTER: FIXED OPERATIONS It's Now Per</a> <a title="July 2013 page 32" href="http://viewer.zmags.com/publication/e0a586af?page=32"> PROFITCENTER: FIXED OPERATIONS Service Cont</a> <a title="July 2013 page 33" href="http://viewer.zmags.com/publication/e0a586af?page=33"> WARD'S TOP 500 DEALER PROFILE Melissa Steffy runs</a> <a title="July 2013 page 34" href="http://viewer.zmags.com/publication/e0a586af?page=34"> END GAME BY DREW WINTER Dear Taxpayer: L</a> <a title="July 2013 page 35" href="http://viewer.zmags.com/publication/e0a586af?page=35"> </a> <a title="July 2013 page 36" href="http://viewer.zmags.com/publication/e0a586af?page=36"> TD Auto Finance See what our service can do for</a>