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<br /> INSIDE<br /> OCTOBER 2013<br /> LEARNING<br /> TECHNOLOGIES & SKILLS<br /> Making the case for<br /> blended solutions<br /> Clive Shepherd defines the<br /> characteristics of a successful<br /> blended solution<br /> Is learner motivation<br /> our responsibility?<br /> Social learning for<br /> the antisocial<br /> the official magazine for<br /> What do leaders<br /> olympia 2 london 29 – 30 january 2014 really do?<br /> <br /> 27<br /> 31<br /> ISSUE 44 OCTOBER 2013<br /> 35<br /> CONTENTS<br /> 7 Making the Case for Blended Solutions<br /> Clive Shepherd<br /> 15Making a Clear Impact<br /> Nigel Paine<br /> 19Is learner motivation our responsibility?<br /> Julie Dirksen<br /> 23Does your leadership development extract value<br /> or vanilla?<br /> K<a title="ILT - October 2013 issue page 1" href="http://viewer.zmags.com/publication/e49b92f9?page=1"> INSIDE </a> <a title="ILT - October 2013 issue page 2" href="http://viewer.zmags.com/publication/e49b92f9?page=2"> </a> <a title="ILT - October 2013 issue page 3" href="http://viewer.zmags.com/publication/e49b92f9?page=3"> 27 31 ISSUE 44 OCTOBER 2013 </a> <a title="ILT - October 2013 issue page 4" href="http://viewer.zmags.com/publication/e49b92f9?page=4"> CONTENTS CONTINUED 41 41Where are</a> <a title="ILT - October 2013 issue page 5" href="http://viewer.zmags.com/publication/e49b92f9?page=5"> 93Customer centricity is only natural for L&D Che</a> <a title="ILT - October 2013 issue page 6" href="http://viewer.zmags.com/publication/e49b92f9?page=6"> </a> <a title="ILT - October 2013 issue page 7" href="http://viewer.zmags.com/publication/e49b92f9?page=7"> </a> <a title="ILT - October 2013 issue page 8" href="http://viewer.zmags.com/publication/e49b92f9?page=8"> </a> <a title="ILT - October 2013 issue page 9" href="http://viewer.zmags.com/publication/e49b92f9?page=9"> Welcome to the first feature in a four-part serie</a> <a title="ILT - October 2013 issue page 10" href="http://viewer.zmags.com/publication/e49b92f9?page=10"> MAKING THE CASE FOR BLENDED SOLUTIONS ·</a> <a title="ILT - October 2013 issue page 11" href="http://viewer.zmags.com/publication/e49b92f9?page=11"> </a> <a title="ILT - October 2013 issue page 12" href="http://viewer.zmags.com/publication/e49b92f9?page=12"> </a> <a title="ILT - October 2013 issue page 13" href="http://viewer.zmags.com/publication/e49b92f9?page=13"> MAKING THE CASE FOR BLENDED SOLUTIONS c</a> <a title="ILT - October 2013 issue page 14" href="http://viewer.zmags.com/publication/e49b92f9?page=14"> </a> <a title="ILT - October 2013 issue page 15" href="http://viewer.zmags.com/publication/e49b92f9?page=15"> </a> <a title="ILT - October 2013 issue page 16" href="http://viewer.zmags.com/publication/e49b92f9?page=16"> </a> <a title="ILT - October 2013 issue page 17" href="http://viewer.zmags.com/publication/e49b92f9?page=17"> MAKING A CLEAR IMPACT In Part One of a f</a> <a title="ILT - October 2013 issue page 18" href="http://viewer.zmags.com/publication/e49b92f9?page=18"> MAKING A CLEAR IMPACT and conservative wh</a> <a title="ILT - October 2013 issue page 19" href="http://viewer.zmags.com/publication/e49b92f9?page=19"> </a> <a title="ILT - October 2013 issue page 20" href="http://viewer.zmags.com/publication/e49b92f9?page=20"> </a> <a title="ILT - October 2013 issue page 21" href="http://viewer.zmags.com/publication/e49b92f9?page=21"> IS LEARNER MOTIVATION OUR RESPONSIBILITY? It</a> <a title="ILT - October 2013 issue page 22" href="http://viewer.zmags.com/publication/e49b92f9?page=22"> IS LEARNER MOTIVATION OUR RESPONSIBILITY? </a> <a title="ILT - October 2013 issue page 23" href="http://viewer.zmags.com/publication/e49b92f9?page=23"> </a> <a title="ILT - October 2013 issue page 24" href="http://viewer.zmags.com/publication/e49b92f9?page=24"> </a> <a title="ILT - October 2013 issue page 25" href="http://viewer.zmags.com/publication/e49b92f9?page=25"> DOES YOUR LEADERSHIP DEVELOPMENT EXTRACT VAL</a> <a title="ILT - October 2013 issue page 26" href="http://viewer.zmags.com/publication/e49b92f9?page=26"> DOES YOUR LEADERSHIP DEVELOPMENT EXTRACT VAL</a> <a title="ILT - October 2013 issue page 27" href="http://viewer.zmags.com/publication/e49b92f9?page=27"> </a> <a title="ILT - October 2013 issue page 28" href="http://viewer.zmags.com/publication/e49b92f9?page=28"> </a> <a title="ILT - October 2013 issue page 29" href="http://viewer.zmags.com/publication/e49b92f9?page=29"> SOCIAL LEARNING FOR THE ANTISOCIAL Vaughan W</a> <a title="ILT - October 2013 issue page 30" href="http://viewer.zmags.com/publication/e49b92f9?page=30"> SOCIAL LEARNING FOR THE ANTISOCIAL any t</a> <a title="ILT - October 2013 issue page 31" href="http://viewer.zmags.com/publication/e49b92f9?page=31"> </a> <a title="ILT - October 2013 issue page 32" href="http://viewer.zmags.com/publication/e49b92f9?page=32"> </a> <a title="ILT - October 2013 issue page 33" href="http://viewer.zmags.com/publication/e49b92f9?page=33"> THE RISE OF VIDEO FOR DIGITAL LEARNING “Do</a> <a title="ILT - October 2013 issue page 34" href="http://viewer.zmags.com/publication/e49b92f9?page=34"> THE RISE OF VIDEO FOR DIGITAL LEARNING </a> <a title="ILT - October 2013 issue page 35" href="http://viewer.zmags.com/publication/e49b92f9?page=35"> </a> <a title="ILT - October 2013 issue page 36" href="http://viewer.zmags.com/publication/e49b92f9?page=36"> </a> <a title="ILT - October 2013 issue page 37" href="http://viewer.zmags.com/publication/e49b92f9?page=37"> TIME FOR A MAKEOVER Donald H Taylor argues t</a> <a title="ILT - October 2013 issue page 38" href="http://viewer.zmags.com/publication/e49b92f9?page=38"> TIME FOR A MAKEOVER </a> <a title="ILT - October 2013 issue page 39" href="http://viewer.zmags.com/publication/e49b92f9?page=39"> </a> <a title="ILT - October 2013 issue page 40" href="http://viewer.zmags.com/publication/e49b92f9?page=40"> </a> <a title="ILT - October 2013 issue page 41" href="http://viewer.zmags.com/publication/e49b92f9?page=41"> When CEOs talk about `skills' and `talent' in L&D</a> <a title="ILT - October 2013 issue page 42" href="http://viewer.zmags.com/publication/e49b92f9?page=42"> </a> <a title="ILT - October 2013 issue page 43" href="http://viewer.zmags.com/publication/e49b92f9?page=43"> Why is it so expensive to add functionality to ou</a> <a title="ILT - October 2013 issue page 44" href="http://viewer.zmags.com/publication/e49b92f9?page=44"> WHERE ARE THE LEARNING APPS? high cost t</a> <a title="ILT - October 2013 issue page 45" href="http://viewer.zmags.com/publication/e49b92f9?page=45"> </a> <a title="ILT - October 2013 issue page 46" href="http://viewer.zmags.com/publication/e49b92f9?page=46"> </a> <a title="ILT - October 2013 issue page 47" href="http://viewer.zmags.com/publication/e49b92f9?page=47"> TALKING `BOUT MY GENERATION Tammy Hughes and S</a> <a title="ILT - October 2013 issue page 48" href="http://viewer.zmags.com/publication/e49b92f9?page=48"> TALKING `BOUT MY GENERATION appreciate th</a> <a title="ILT - October 2013 issue page 49" href="http://viewer.zmags.com/publication/e49b92f9?page=49"> </a> <a title="ILT - October 2013 issue page 50" href="http://viewer.zmags.com/publication/e49b92f9?page=50"> </a> <a title="ILT - October 2013 issue page 51" href="http://viewer.zmags.com/publication/e49b92f9?page=51"> THE CURSE OF KNOWLEDGE </a> <a title="ILT - October 2013 issue page 52" href="http://viewer.zmags.com/publication/e49b92f9?page=52"> THE CURSE OF KNOWLEDGE completely contrad</a> <a title="ILT - October 2013 issue page 53" href="http://viewer.zmags.com/publication/e49b92f9?page=53"> </a> <a title="ILT - October 2013 issue page 54" href="http://viewer.zmags.com/publication/e49b92f9?page=54"> </a> <a title="ILT - October 2013 issue page 55" href="http://viewer.zmags.com/publication/e49b92f9?page=55"> THE ROLE OF LEARNING IN GLOBAL TALENT M</a> <a title="ILT - October 2013 issue page 56" href="http://viewer.zmags.com/publication/e49b92f9?page=56"> THE ROLE OF LEARNING IN GLOBAL TALENT MANA</a> <a title="ILT - October 2013 issue page 57" href="http://viewer.zmags.com/publication/e49b92f9?page=57"> </a> <a title="ILT - October 2013 issue page 58" href="http://viewer.zmags.com/publication/e49b92f9?page=58"> </a> <a title="ILT - October 2013 issue page 59" href="http://viewer.zmags.com/publication/e49b92f9?page=59"> THE ROLE OF LEARNING IN GLOBAL TALENT MANA</a> <a title="ILT - October 2013 issue page 60" href="http://viewer.zmags.com/publication/e49b92f9?page=60"> THE ROLE OF LEARNING IN GLOBAL TALENT MANA</a> <a title="ILT - October 2013 issue page 61" href="http://viewer.zmags.com/publication/e49b92f9?page=61"> </a> <a title="ILT - October 2013 issue page 62" href="http://viewer.zmags.com/publication/e49b92f9?page=62"> </a> <a title="ILT - October 2013 issue page 63" href="http://viewer.zmags.com/publication/e49b92f9?page=63"> Our personal media consumption alters our expecta</a> <a title="ILT - October 2013 issue page 64" href="http://viewer.zmags.com/publication/e49b92f9?page=64"> THE CONSUMERISATION OF the first UK film r</a> <a title="ILT - October 2013 issue page 65" href="http://viewer.zmags.com/publication/e49b92f9?page=65"> </a> <a title="ILT - October 2013 issue page 66" href="http://viewer.zmags.com/publication/e49b92f9?page=66"> </a> <a title="ILT - October 2013 issue page 67" href="http://viewer.zmags.com/publication/e49b92f9?page=67"> CULTIVATING TOMORROW'S LEADERS With as many di</a> <a title="ILT - October 2013 issue page 68" href="http://viewer.zmags.com/publication/e49b92f9?page=68"> CULTIVATING TOMORROW'S </a> <a title="ILT - October 2013 issue page 69" href="http://viewer.zmags.com/publication/e49b92f9?page=69"> </a> <a title="ILT - October 2013 issue page 70" href="http://viewer.zmags.com/publication/e49b92f9?page=70"> </a> <a title="ILT - October 2013 issue page 71" href="http://viewer.zmags.com/publication/e49b92f9?page=71"> Jeff Grout shares leadership insights from captai</a> <a title="ILT - October 2013 issue page 72" href="http://viewer.zmags.com/publication/e49b92f9?page=72"> WHAT DO LEADERS REALLY DO? LISTEN Some y</a> <a title="ILT - October 2013 issue page 73" href="http://viewer.zmags.com/publication/e49b92f9?page=73"> </a> <a title="ILT - October 2013 issue page 74" href="http://viewer.zmags.com/publication/e49b92f9?page=74"> </a> <a title="ILT - October 2013 issue page 75" href="http://viewer.zmags.com/publication/e49b92f9?page=75"> How do you enhance the learning experience in Mas</a> <a title="ILT - October 2013 issue page 76" href="http://viewer.zmags.com/publication/e49b92f9?page=76"> INSTRUCTIONAL DESIGN PHILOSOPHY FOR MOOCS </a> <a title="ILT - October 2013 issue page 77" href="http://viewer.zmags.com/publication/e49b92f9?page=77"> </a> <a title="ILT - October 2013 issue page 78" href="http://viewer.zmags.com/publication/e49b92f9?page=78"> </a> <a title="ILT - October 2013 issue page 79" href="http://viewer.zmags.com/publication/e49b92f9?page=79"> such as 3D virtual worlds, simulations, games, an</a> <a title="ILT - October 2013 issue page 80" href="http://viewer.zmags.com/publication/e49b92f9?page=80"> </a> <a title="ILT - October 2013 issue page 81" href="http://viewer.zmags.com/publication/e49b92f9?page=81"> Organisations must restore a sense of adventur</a> <a title="ILT - October 2013 issue page 82" href="http://viewer.zmags.com/publication/e49b92f9?page=82"> NOTHING IS WRITTEN And then at some point </a> <a title="ILT - October 2013 issue page 83" href="http://viewer.zmags.com/publication/e49b92f9?page=83"> </a> <a title="ILT - October 2013 issue page 84" href="http://viewer.zmags.com/publication/e49b92f9?page=84"> </a> <a title="ILT - October 2013 issue page 85" href="http://viewer.zmags.com/publication/e49b92f9?page=85"> FIVE DRIVERS OF LEARNING TRANSFORMATION </a> <a title="ILT - October 2013 issue page 86" href="http://viewer.zmags.com/publication/e49b92f9?page=86"> FIVE DRIVERS OF LEARNING TRANSFORMATION </a> <a title="ILT - October 2013 issue page 87" href="http://viewer.zmags.com/publication/e49b92f9?page=87"> </a> <a title="ILT - October 2013 issue page 88" href="http://viewer.zmags.com/publication/e49b92f9?page=88"> </a> <a title="ILT - October 2013 issue page 89" href="http://viewer.zmags.com/publication/e49b92f9?page=89"> FIVE DRIVERS OF LEARNING TRANSFORMATION </a> <a title="ILT - October 2013 issue page 90" href="http://viewer.zmags.com/publication/e49b92f9?page=90"> </a> <a title="ILT - October 2013 issue page 91" href="http://viewer.zmags.com/publication/e49b92f9?page=91"> HOW TO CREATE GENIUS STORIES </a> <a title="ILT - October 2013 issue page 92" href="http://viewer.zmags.com/publication/e49b92f9?page=92"> HOW TO CREATE GENIUS STORIES himself loo</a> <a title="ILT - October 2013 issue page 93" href="http://viewer.zmags.com/publication/e49b92f9?page=93"> </a> <a title="ILT - October 2013 issue page 94" href="http://viewer.zmags.com/publication/e49b92f9?page=94"> </a> <a title="ILT - October 2013 issue page 95" href="http://viewer.zmags.com/publication/e49b92f9?page=95"> CUSTOMER CENTRICITY IS ONLY NATURAL FOR L&D </a> <a title="ILT - October 2013 issue page 96" href="http://viewer.zmags.com/publication/e49b92f9?page=96"> CUSTOMER CENTRICITY IS ONLY NATURAL FOR L&D</a> <a title="ILT - October 2013 issue page 97" href="http://viewer.zmags.com/publication/e49b92f9?page=97"> Come and see us at Learning Technologies 2014</a> <a title="ILT - October 2013 issue page 98" href="http://viewer.zmags.com/publication/e49b92f9?page=98"> </a> <a title="ILT - October 2013 issue page 99" href="http://viewer.zmags.com/publication/e49b92f9?page=99"> CUSTOMER CENTRICITY IS ONLY NATURAL FOR L&D</a> <a title="ILT - October 2013 issue page 100" href="http://viewer.zmags.com/publication/e49b92f9?page=100"> 98 Inside Learning Technologies & Skills Oc</a> <a title="ILT - October 2013 issue page 101" href="http://viewer.zmags.com/publication/e49b92f9?page=101"> E-LEARNING'S CLOAK Bob Little explores the UK</a> <a title="ILT - October 2013 issue page 102" href="http://viewer.zmags.com/publication/e49b92f9?page=102"> E-LEARNING'S CLOAK OF INVISIBILITY These </a> <a title="ILT - October 2013 issue page 103" href="http://viewer.zmags.com/publication/e49b92f9?page=103"> October 2013 Inside Learning Technologies & </a> <a title="ILT - 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October 2013 issue page 111" href="http://viewer.zmags.com/publication/e49b92f9?page=111"> SQUEEZE MORE OUT OF YOUR LMS Alan Samuel pr</a> <a title="ILT - October 2013 issue page 112" href="http://viewer.zmags.com/publication/e49b92f9?page=112"> SQUEEZE MORE OUT OF YOUR LMS evident wi</a> <a title="ILT - October 2013 issue page 113" href="http://viewer.zmags.com/publication/e49b92f9?page=113"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 114" href="http://viewer.zmags.com/publication/e49b92f9?page=114"> 138 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 115" href="http://viewer.zmags.com/publication/e49b92f9?page=115"> M anagers are under more </a> <a title="ILT - October 2013 issue page 116" href="http://viewer.zmags.com/publication/e49b92f9?page=116"> TEN TIME MANAGEMENT TIPS distinction betw</a> <a title="ILT - October 2013 issue page 117" href="http://viewer.zmags.com/publication/e49b92f9?page=117"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 118" href="http://viewer.zmags.com/publication/e49b92f9?page=118"> 116 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 119" href="http://viewer.zmags.com/publication/e49b92f9?page=119"> ATTEN-SHUN!!! Here's Rob Caul's practical advi</a> <a title="ILT - October 2013 issue page 120" href="http://viewer.zmags.com/publication/e49b92f9?page=120"> ATTEN-SHUN!!! </a> <a title="ILT - October 2013 issue page 121" href="http://viewer.zmags.com/publication/e49b92f9?page=121"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 122" href="http://viewer.zmags.com/publication/e49b92f9?page=122"> 120 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 123" href="http://viewer.zmags.com/publication/e49b92f9?page=123"> Think creatively about what opportunities you can</a> <a title="ILT - October 2013 issue page 124" href="http://viewer.zmags.com/publication/e49b92f9?page=124"> 122 Inside Learning Technologies & Skills J</a> <a title="ILT - October 2013 issue page 125" href="http://viewer.zmags.com/publication/e49b92f9?page=125"> A FIRST CLASS LEARNING SOLUTION AT SSP In t</a> <a title="ILT - October 2013 issue page 126" href="http://viewer.zmags.com/publication/e49b92f9?page=126"> A FIRST CLASS LEARNING SOLUTION AT SSP </a> <a title="ILT - October 2013 issue page 127" href="http://viewer.zmags.com/publication/e49b92f9?page=127"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 128" href="http://viewer.zmags.com/publication/e49b92f9?page=128"> 126 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 129" href="http://viewer.zmags.com/publication/e49b92f9?page=129"> A FIRST CLASS LEARNING SOLUTION AT SSP </a> <a title="ILT - October 2013 issue page 130" href="http://viewer.zmags.com/publication/e49b92f9?page=130"> 128 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 131" href="http://viewer.zmags.com/publication/e49b92f9?page=131"> REALLY USEFUL E-LEARNING Rob Hubbard shares a</a> <a title="ILT - October 2013 issue page 132" href="http://viewer.zmags.com/publication/e49b92f9?page=132"> REALLY USEFUL E-LEARNING it needs to be br</a> <a title="ILT - October 2013 issue page 133" href="http://viewer.zmags.com/publication/e49b92f9?page=133"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 134" href="http://viewer.zmags.com/publication/e49b92f9?page=134"> 132 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 135" href="http://viewer.zmags.com/publication/e49b92f9?page=135"> The really useful elearning instruction manual H</a> <a title="ILT - October 2013 issue page 136" href="http://viewer.zmags.com/publication/e49b92f9?page=136"> 134 Inside Learning Technologies & Skills J</a> <a title="ILT - October 2013 issue page 137" href="http://viewer.zmags.com/publication/e49b92f9?page=137"> WHY L&D NEEDS NET PROMOTER SCORE </a> <a title="ILT - October 2013 issue page 138" href="http://viewer.zmags.com/publication/e49b92f9?page=138"> WHY L&D NEEDS NET PROMOTER SCORE For mo</a> <a title="ILT - October 2013 issue page 139" href="http://viewer.zmags.com/publication/e49b92f9?page=139"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 140" href="http://viewer.zmags.com/publication/e49b92f9?page=140"> 138 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 141" href="http://viewer.zmags.com/publication/e49b92f9?page=141"> WHY L&D NEEDS NET PROMOTER SCORE predic</a> <a title="ILT - October 2013 issue page 142" href="http://viewer.zmags.com/publication/e49b92f9?page=142"> WHY L&D NEEDS NET PROMOTER SCORE predic</a> <a title="ILT - October 2013 issue page 143" href="http://viewer.zmags.com/publication/e49b92f9?page=143"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 144" href="http://viewer.zmags.com/publication/e49b92f9?page=144"> 142 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 145" href="http://viewer.zmags.com/publication/e49b92f9?page=145"> In this case study Emma Whiteside explains how on</a> <a title="ILT - October 2013 issue page 146" href="http://viewer.zmags.com/publication/e49b92f9?page=146"> HOW NORTHUMBERLAND COUNCIL CUT TRAINING COST</a> <a title="ILT - October 2013 issue page 147" href="http://viewer.zmags.com/publication/e49b92f9?page=147"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 148" href="http://viewer.zmags.com/publication/e49b92f9?page=148"> 146 Inside Learning Technologies & Skills O</a> <a title="ILT - October 2013 issue page 149" href="http://viewer.zmags.com/publication/e49b92f9?page=149"> ORGANISATIONAL AGILITY FAST-TRACKED BY THE ED</a> <a title="ILT - October 2013 issue page 150" href="http://viewer.zmags.com/publication/e49b92f9?page=150"> ORGANISATIONAL AGILITY FAST-TRACKED BY THE E</a> <a title="ILT - October 2013 issue page 151" href="http://viewer.zmags.com/publication/e49b92f9?page=151"> October 2013 Inside Learning Technologies & </a> <a title="ILT - October 2013 issue page 152" href="http://viewer.zmags.com/publication/e49b92f9?page=152"> </a> <a title="ILT - October 2013 issue page 153" href="http://viewer.zmags.com/publication/e49b92f9?page=153"> </a> <a title="ILT - October 2013 issue page 154" href="http://viewer.zmags.com/publication/e49b92f9?page=154"> </a>