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Toby Bozzuto’s Key Executive Insights x New Tracks for Maintenance Summit x Promoting Green Features x Strategic Decision
Making x Improving Social Media x PACE Shines Its Spotlight on Halstead Square x New DOE Appliance Regulations
SEPTEMBER 2014 | BULLETIN 1
www.bestapartmentsindc.com
Upcoming PMA Events
September 2014
Wednesday, September 10
Operations Council Sealcoating
Demonstration
Summit Hills Apartments
Silver Spring, MD
No cost to attend
Thursday, September 18
PMA Leasing Summit
Martin’s Crosswinds
Greenbelt, MD
$160 per member
$135 per member for firms that send
4 or more attendees
$195 per nonmember
Thursday, September 18
PMA General Membership Meeting
Tysons Corner Marriott
Tysons Corner, VA
$95 per member
$125 per nonmember
Tuesday, September 23
PMA Membership
Orie
Toby Bozzuto’s Key Executive Insights x New Track
www.bestapartmentsindc.com Upcoming PMA Events Se
www.pma-dc.org SEPTEMBER 2014 2014 Board of
September 2014 Wednesday, September 3, 2014 1:30
PRESIDENT’S MESSAGE Making Your Lives and Jobs a
6 www.pma-dc.org
Dealing With Resident Hoarders September 18 Meeti
An August Social to Remember What a night. Not
August Social continued from page 8 Calf Roping
August Social Auction Nearly 60 PMA members step
Here’s to Getting Lucky Thomas Jefferson once sa
12 www.pma-dc.org
MAE Awards 2014 PMA continues to accept nominati
14 www.pma-dc.org
There are lots of reasons to send maintenance tec
Maintenance Summit continued from page 15 Mainte
Maintenance Summit continued from page 16 • T
PEPCO COMMERCIAL AND INDUSTRIAL ENERGY SAVINGS PR
How Do You Promote the Green Features of Your Com
Unlocking the Secret to Delighting Customers Is
SEPTEMBER 2014 | BULLETIN 21
2014 PMA Leasing Summit Leasing in a Hyper-Compet
Tom’s Blog The Best Question You Can Ever Ask I a
Decisions, Decisions Strategic Decision Making fo
On the Fast Track Career Paths for Property Manag
Committee Corner Here is a short recap of committ
Committee Corner continued from page 26 Marketin
28 www.pma-dc.org
August Social Scott Jones (The D
August Social Washington Post Me
August Social Arc Water Treatmen
August Social August Social Co-C
In this BULLETIN, we talk with Toby Bozzuto, pres
Toby Bozzuto’s Key Executive Insights continued f
Toby Bozzuto’s Key Executive Insights continued f
Toby Bozzuto’s Key Executive Insights continued f
SEPTEMBER 2014 | BULLETIN 37
During the recent World Cup in Brazil, Halstead S
Halstead Square continued from page 38 you know t
Halstead Square continued from page 39
PACE Sponsorship Opportunities There is a limite
42 www.pma-dc.org
Customer service is the new marketing. Treat your
Is Your Customer Always Right? Ask your managemen
Platinum Sponsor Spotlight Disasters can strike
Toepfer Construction profile continued from page 4
What We Can Learn From the World’s Best Brands
48 www.pma-dc.org
Fridges Ordered to Save More Energy What do you d
The Value of Good Customer Experience We talk ab
Book Review: Contagious Help Your Properties to G
Property Manager’s Q & A When you need to contrac
Property Manager’s Q & A continued from page 52
PMA Five-Star Sponsors 54 www
PMA Professional Services Directory Ar
10 10 NFL E=Mc2 H20 XYZ