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<br /> Toby Bozzuto’s Key Executive Insights x New Tracks for Maintenance Summit x Promoting Green Features x Strategic Decision<br /> Making x Improving Social Media x PACE Shines Its Spotlight on Halstead Square x New DOE Appliance Regulations<br /> SEPTEMBER 2014 | BULLETIN 1<br /> www.bestapartmentsindc.com<br /> Upcoming PMA Events<br /> September 2014<br /> Wednesday, September 10<br /> Operations Council Sealcoating<br /> Demonstration<br /> Summit Hills Apartments<br /> Silver Spring, MD<br /> No cost to attend<br /> Thursday, September 18<br /> PMA Leasing Summit<br /> Martin’s Crosswinds<br /> Greenbelt, MD<br /> $160 per member<br /> $135 per member for firms that send<br /> 4 or more attendees<br /> $195 per nonmember<br /> Thursday, September 18<br /> PMA General Membership Meeting<br /> Tysons Corner Marriott<br /> Tysons Corner, VA<br /> $95 per member<br /> $125 per nonmember<br /> Tuesday, September 23<br /> PMA Membership<br /> Orie<a title="bulletin_sep14 page 1" href="http://viewer.zmags.com/publication/e870f33d?page=1"> Toby Bozzuto’s Key Executive Insights x New Track</a> <a title="bulletin_sep14 page 2" href="http://viewer.zmags.com/publication/e870f33d?page=2"> www.bestapartmentsindc.com Upcoming PMA Events Se</a> <a title="bulletin_sep14 page 3" href="http://viewer.zmags.com/publication/e870f33d?page=3"> www.pma-dc.org SEPTEMBER 2014 2014 Board of</a> <a title="bulletin_sep14 page 4" href="http://viewer.zmags.com/publication/e870f33d?page=4"> September 2014 Wednesday, September 3, 2014 1:30</a> <a title="bulletin_sep14 page 5" href="http://viewer.zmags.com/publication/e870f33d?page=5"> PRESIDENT’S MESSAGE Making Your Lives and Jobs a</a> <a title="bulletin_sep14 page 6" href="http://viewer.zmags.com/publication/e870f33d?page=6"> 6 www.pma-dc.org</a> <a title="bulletin_sep14 page 7" href="http://viewer.zmags.com/publication/e870f33d?page=7"> Dealing With Resident Hoarders September 18 Meeti</a> <a title="bulletin_sep14 page 8" href="http://viewer.zmags.com/publication/e870f33d?page=8"> An August Social to Remember What a night. Not </a> <a title="bulletin_sep14 page 9" href="http://viewer.zmags.com/publication/e870f33d?page=9"> August Social continued from page 8 Calf Roping </a> <a title="bulletin_sep14 page 10" href="http://viewer.zmags.com/publication/e870f33d?page=10"> August Social Auction Nearly 60 PMA members step</a> <a title="bulletin_sep14 page 11" href="http://viewer.zmags.com/publication/e870f33d?page=11"> Here’s to Getting Lucky Thomas Jefferson once sa</a> <a title="bulletin_sep14 page 12" href="http://viewer.zmags.com/publication/e870f33d?page=12"> 12 www.pma-dc.org</a> <a title="bulletin_sep14 page 13" href="http://viewer.zmags.com/publication/e870f33d?page=13"> MAE Awards 2014 PMA continues to accept nominati</a> <a title="bulletin_sep14 page 14" href="http://viewer.zmags.com/publication/e870f33d?page=14"> 14 www.pma-dc.org</a> <a title="bulletin_sep14 page 15" href="http://viewer.zmags.com/publication/e870f33d?page=15"> There are lots of reasons to send maintenance tec</a> <a title="bulletin_sep14 page 16" href="http://viewer.zmags.com/publication/e870f33d?page=16"> Maintenance Summit continued from page 15 Mainte</a> <a title="bulletin_sep14 page 17" href="http://viewer.zmags.com/publication/e870f33d?page=17"> Maintenance Summit continued from page 16 • T</a> <a title="bulletin_sep14 page 18" href="http://viewer.zmags.com/publication/e870f33d?page=18"> PEPCO COMMERCIAL AND INDUSTRIAL ENERGY SAVINGS PR</a> <a title="bulletin_sep14 page 19" href="http://viewer.zmags.com/publication/e870f33d?page=19"> How Do You Promote the Green Features of Your Com</a> <a title="bulletin_sep14 page 20" href="http://viewer.zmags.com/publication/e870f33d?page=20"> Unlocking the Secret to Delighting Customers Is </a> <a title="bulletin_sep14 page 21" href="http://viewer.zmags.com/publication/e870f33d?page=21"> SEPTEMBER 2014 | BULLETIN 21</a> <a title="bulletin_sep14 page 22" href="http://viewer.zmags.com/publication/e870f33d?page=22"> 2014 PMA Leasing Summit Leasing in a Hyper-Compet</a> <a title="bulletin_sep14 page 23" href="http://viewer.zmags.com/publication/e870f33d?page=23"> Tom’s Blog The Best Question You Can Ever Ask I a</a> <a title="bulletin_sep14 page 24" href="http://viewer.zmags.com/publication/e870f33d?page=24"> Decisions, Decisions Strategic Decision Making fo</a> <a title="bulletin_sep14 page 25" href="http://viewer.zmags.com/publication/e870f33d?page=25"> On the Fast Track Career Paths for Property Manag</a> <a title="bulletin_sep14 page 26" href="http://viewer.zmags.com/publication/e870f33d?page=26"> Committee Corner Here is a short recap of committ</a> <a title="bulletin_sep14 page 27" href="http://viewer.zmags.com/publication/e870f33d?page=27"> Committee Corner continued from page 26 Marketin</a> <a title="bulletin_sep14 page 28" href="http://viewer.zmags.com/publication/e870f33d?page=28"> 28 www.pma-dc.org</a> <a title="bulletin_sep14 page 29" href="http://viewer.zmags.com/publication/e870f33d?page=29"> August Social Scott Jones (The D</a> <a title="bulletin_sep14 page 30" href="http://viewer.zmags.com/publication/e870f33d?page=30"> August Social Washington Post Me</a> <a title="bulletin_sep14 page 31" href="http://viewer.zmags.com/publication/e870f33d?page=31"> August Social Arc Water Treatmen</a> <a title="bulletin_sep14 page 32" href="http://viewer.zmags.com/publication/e870f33d?page=32"> August Social August Social Co-C</a> <a title="bulletin_sep14 page 33" href="http://viewer.zmags.com/publication/e870f33d?page=33"> In this BULLETIN, we talk with Toby Bozzuto, pres</a> <a title="bulletin_sep14 page 34" href="http://viewer.zmags.com/publication/e870f33d?page=34"> Toby Bozzuto’s Key Executive Insights continued f</a> <a title="bulletin_sep14 page 35" href="http://viewer.zmags.com/publication/e870f33d?page=35"> Toby Bozzuto’s Key Executive Insights continued f</a> <a title="bulletin_sep14 page 36" href="http://viewer.zmags.com/publication/e870f33d?page=36"> Toby Bozzuto’s Key Executive Insights continued f</a> <a title="bulletin_sep14 page 37" href="http://viewer.zmags.com/publication/e870f33d?page=37"> SEPTEMBER 2014 | BULLETIN 37</a> <a title="bulletin_sep14 page 38" href="http://viewer.zmags.com/publication/e870f33d?page=38"> During the recent World Cup in Brazil, Halstead S</a> <a title="bulletin_sep14 page 39" href="http://viewer.zmags.com/publication/e870f33d?page=39"> Halstead Square continued from page 38 you know t</a> <a title="bulletin_sep14 page 40" href="http://viewer.zmags.com/publication/e870f33d?page=40"> Halstead Square continued from page 39 </a> <a title="bulletin_sep14 page 41" href="http://viewer.zmags.com/publication/e870f33d?page=41"> PACE Sponsorship Opportunities There is a limite</a> <a title="bulletin_sep14 page 42" href="http://viewer.zmags.com/publication/e870f33d?page=42"> 42 www.pma-dc.org</a> <a title="bulletin_sep14 page 43" href="http://viewer.zmags.com/publication/e870f33d?page=43"> Customer service is the new marketing. Treat your</a> <a title="bulletin_sep14 page 44" href="http://viewer.zmags.com/publication/e870f33d?page=44"> Is Your Customer Always Right? Ask your managemen</a> <a title="bulletin_sep14 page 45" href="http://viewer.zmags.com/publication/e870f33d?page=45"> Platinum Sponsor Spotlight Disasters can strike</a> <a title="bulletin_sep14 page 46" href="http://viewer.zmags.com/publication/e870f33d?page=46"> Toepfer Construction profile continued from page 4</a> <a title="bulletin_sep14 page 47" href="http://viewer.zmags.com/publication/e870f33d?page=47"> What We Can Learn From the World’s Best Brands </a> <a title="bulletin_sep14 page 48" href="http://viewer.zmags.com/publication/e870f33d?page=48"> 48 www.pma-dc.org</a> <a title="bulletin_sep14 page 49" href="http://viewer.zmags.com/publication/e870f33d?page=49"> Fridges Ordered to Save More Energy What do you d</a> <a title="bulletin_sep14 page 50" href="http://viewer.zmags.com/publication/e870f33d?page=50"> The Value of Good Customer Experience We talk ab</a> <a title="bulletin_sep14 page 51" href="http://viewer.zmags.com/publication/e870f33d?page=51"> Book Review: Contagious Help Your Properties to G</a> <a title="bulletin_sep14 page 52" href="http://viewer.zmags.com/publication/e870f33d?page=52"> Property Manager’s Q & A When you need to contrac</a> <a title="bulletin_sep14 page 53" href="http://viewer.zmags.com/publication/e870f33d?page=53"> Property Manager’s Q & A continued from page 52 </a> <a title="bulletin_sep14 page 54" href="http://viewer.zmags.com/publication/e870f33d?page=54"> PMA Five-Star Sponsors 54 www</a> <a title="bulletin_sep14 page 55" href="http://viewer.zmags.com/publication/e870f33d?page=55"> PMA Professional Services Directory Ar</a> <a title="bulletin_sep14 page 56" href="http://viewer.zmags.com/publication/e870f33d?page=56"> 10 10 NFL E=Mc2 H20 XYZ </a>