If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> Published in association with An official<br /> Spring 2012 publication of<br /> www.ehma.com<br /> www.hmi-online.com<br /> Towering ambition<br /> Jumeirah's Gerald Lawless talks global expansion<br /> Heightened design<br /> How Jestico + Whiles took the industry by storm<br /> St John Hotel · Culinary spas · Louvre Hotels Group · East to West investment<br /> ecostore ecostore<br /> Best in class<br /> in energy efficiency<br /> Efficiency<br /> 65% less energy consumption<br /> than standard cabinets.<br /> Now you can save energy<br /> up to 720 €/year (freezer) and<br /> up to 360 €/year (refrigerator).*<br /> Performance<br /> Optiflow, the intelligent<br /> air-circulation system, optimal<br /> temperature uniformity<br /> and excellent food preservation.<br /> studies obtained by comparing class1<a title="HMI Spring 2012 page 1" href="http://viewer.zmags.com/publication/e8f09bbd?page=1"> </a> <a title="HMI Spring 2012 page 2" href="http://viewer.zmags.com/publication/e8f09bbd?page=2"> ecostore ecostore Best in class in energy ef</a> <a title="HMI Spring 2012 page 3" href="http://viewer.zmags.com/publication/e8f09bbd?page=3"> From the editor On the web... Keep up with the la</a> <a title="HMI Spring 2012 page 4" href="http://viewer.zmags.com/publication/e8f09bbd?page=4"> Red Mountain Resort, Utah Why Europe'</a> <a title="HMI Spring 2012 page 5" href="http://viewer.zmags.com/publication/e8f09bbd?page=5"> Science, Experience, Senses.</a> <a title="HMI Spring 2012 page 6" href="http://viewer.zmags.com/publication/e8f09bbd?page=6"> Contents 26 Cover story 18 Hilton's Patrick </a> <a title="HMI Spring 2012 page 7" href="http://viewer.zmags.com/publication/e8f09bbd?page=7"> Underneath it all—clean. When it comes to making</a> <a title="HMI Spring 2012 page 8" href="http://viewer.zmags.com/publication/e8f09bbd?page=8"> Contents 43 The story behind Lon</a> <a title="HMI Spring 2012 page 9" href="http://viewer.zmags.com/publication/e8f09bbd?page=9"> Develop your business with a global leader </a> <a title="HMI Spring 2012 page 10" href="http://viewer.zmags.com/publication/e8f09bbd?page=10"> The intelligence > Hotel news News OPENINGS </a> <a title="HMI Spring 2012 page 11" href="http://viewer.zmags.com/publication/e8f09bbd?page=11"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Spring 2012 page 12" href="http://viewer.zmags.com/publication/e8f09bbd?page=12"> This delicious. This profitable. 14 A wide va</a> <a title="HMI Spring 2012 page 13" href="http://viewer.zmags.com/publication/e8f09bbd?page=13"> Company insight > Hospitality services Adding s</a> <a title="HMI Spring 2012 page 14" href="http://viewer.zmags.com/publication/e8f09bbd?page=14"> Insight > EHMA Back to the future EHMA president </a> <a title="HMI Spring 2012 page 15" href="http://viewer.zmags.com/publication/e8f09bbd?page=15"> Electrolux Professional Hospitality Laundry Ch</a> <a title="HMI Spring 2012 page 16" href="http://viewer.zmags.com/publication/e8f09bbd?page=16"> Company insight > Food presentation Tune in to </a> <a title="HMI Spring 2012 page 17" href="http://viewer.zmags.com/publication/e8f09bbd?page=17"> Creating Hospitality NEWWAVE Nature inspired New</a> <a title="HMI Spring 2012 page 18" href="http://viewer.zmags.com/publication/e8f09bbd?page=18"> The big interview > Gerald Lawless Empire </a> <a title="HMI Spring 2012 page 19" href="http://viewer.zmags.com/publication/e8f09bbd?page=19"> The big interview > Gerald Lawless their absenc</a> <a title="HMI Spring 2012 page 20" href="http://viewer.zmags.com/publication/e8f09bbd?page=20"> The big interview > Gerald Lawless destinations</a> <a title="HMI Spring 2012 page 21" href="http://viewer.zmags.com/publication/e8f09bbd?page=21"> 5-star in-room entertainment. For hotel guests wh</a> <a title="HMI Spring 2012 page 22" href="http://viewer.zmags.com/publication/e8f09bbd?page=22"> Insight > Business management & development From </a> <a title="HMI Spring 2012 page 23" href="http://viewer.zmags.com/publication/e8f09bbd?page=23"> Insight > Business management & development par</a> <a title="HMI Spring 2012 page 24" href="http://viewer.zmags.com/publication/e8f09bbd?page=24"> Insight > Business management & development </a> <a title="HMI Spring 2012 page 25" href="http://viewer.zmags.com/publication/e8f09bbd?page=25"> IRINA SHAYK The Spa experience by GERMA</a> <a title="HMI Spring 2012 page 26" href="http://viewer.zmags.com/publication/e8f09bbd?page=26"> Insight > Business management & development M</a> <a title="HMI Spring 2012 page 27" href="http://viewer.zmags.com/publication/e8f09bbd?page=27"> Insight > Business management & development Hil</a> <a title="HMI Spring 2012 page 28" href="http://viewer.zmags.com/publication/e8f09bbd?page=28"> </a> <a title="HMI Spring 2012 page 29" href="http://viewer.zmags.com/publication/e8f09bbd?page=29"> “Hot.E is an excellent place to network with t</a> <a title="HMI Spring 2012 page 30" href="http://viewer.zmags.com/publication/e8f09bbd?page=30"> Special report > Louvre Hotels Group Purchasing p</a> <a title="HMI Spring 2012 page 31" href="http://viewer.zmags.com/publication/e8f09bbd?page=31"> Special report > Louvre Hotels Group </a> <a title="HMI Spring 2012 page 32" href="http://viewer.zmags.com/publication/e8f09bbd?page=32"> Special report > Louvre Hotels Group moves unti</a> <a title="HMI Spring 2012 page 33" href="http://viewer.zmags.com/publication/e8f09bbd?page=33"> Company insight > Event Hotel, suite hotel Int</a> <a title="HMI Spring 2012 page 34" href="http://viewer.zmags.com/publication/e8f09bbd?page=34"> Insight > Guest amenities Soul food T </a> <a title="HMI Spring 2012 page 35" href="http://viewer.zmags.com/publication/e8f09bbd?page=35"> Insight > Guest amenities </a> <a title="HMI Spring 2012 page 36" href="http://viewer.zmags.com/publication/e8f09bbd?page=36"> Insight > Guest amenities Health-conscio</a> <a title="HMI Spring 2012 page 37" href="http://viewer.zmags.com/publication/e8f09bbd?page=37"> Insight > Guest amenities enable guests to plan</a> <a title="HMI Spring 2012 page 38" href="http://viewer.zmags.com/publication/e8f09bbd?page=38"> FOR MORE INFORMATION: www.hotelschool.cornell.edu</a> <a title="HMI Spring 2012 page 39" href="http://viewer.zmags.com/publication/e8f09bbd?page=39"> Insight > Sales & marketing In 2011, Accor refoc</a> <a title="HMI Spring 2012 page 40" href="http://viewer.zmags.com/publication/e8f09bbd?page=40"> Insight > Sales & marketing formerly All Season</a> <a title="HMI Spring 2012 page 41" href="http://viewer.zmags.com/publication/e8f09bbd?page=41"> Insight > Sales & marketing visible to the gene</a> <a title="HMI Spring 2012 page 42" href="http://viewer.zmags.com/publication/e8f09bbd?page=42"> Think easy. Easy to cook In addition to man</a> <a title="HMI Spring 2012 page 43" href="http://viewer.zmags.com/publication/e8f09bbd?page=43"> Insight > Food & beverage Pillow talk As they app</a> <a title="HMI Spring 2012 page 44" href="http://viewer.zmags.com/publication/e8f09bbd?page=44"> PLATE MATE™ Do you have a space problem in your </a> <a title="HMI Spring 2012 page 45" href="http://viewer.zmags.com/publication/e8f09bbd?page=45"> Insight > Food & beverage ago. After a lifetime</a> <a title="HMI Spring 2012 page 46" href="http://viewer.zmags.com/publication/e8f09bbd?page=46"> Insight > Food & beverage opened and now they'r</a> <a title="HMI Spring 2012 page 47" href="http://viewer.zmags.com/publication/e8f09bbd?page=47"> Insight > Food & beverage by them in changing t</a> <a title="HMI Spring 2012 page 48" href="http://viewer.zmags.com/publication/e8f09bbd?page=48"> Insight > Food & beverage handkerchief poking o</a> <a title="HMI Spring 2012 page 49" href="http://viewer.zmags.com/publication/e8f09bbd?page=49"> Company insight > Food & beverage Focused on en</a> <a title="HMI Spring 2012 page 50" href="http://viewer.zmags.com/publication/e8f09bbd?page=50"> Will your restaurant serve any uninvited guests t</a> <a title="HMI Spring 2012 page 51" href="http://viewer.zmags.com/publication/e8f09bbd?page=51"> Company insight > Operations Trust the pest exp</a> <a title="HMI Spring 2012 page 52" href="http://viewer.zmags.com/publication/e8f09bbd?page=52"> Insight > Operations Keeping pace with the eco le</a> <a title="HMI Spring 2012 page 53" href="http://viewer.zmags.com/publication/e8f09bbd?page=53"> Insight > Operations culture of caring for the </a> <a title="HMI Spring 2012 page 54" href="http://viewer.zmags.com/publication/e8f09bbd?page=54"> Insight > Operations because it is repeated so </a> <a title="HMI Spring 2012 page 55" href="http://viewer.zmags.com/publication/e8f09bbd?page=55"> Insight > Design Capital gains: the W London. </a> <a title="HMI Spring 2012 page 56" href="http://viewer.zmags.com/publication/e8f09bbd?page=56"> Insight > Design slideshow, they are running me</a> <a title="HMI Spring 2012 page 57" href="http://viewer.zmags.com/publication/e8f09bbd?page=57"> Insight > Design One need only think of One </a> <a title="HMI Spring 2012 page 58" href="http://viewer.zmags.com/publication/e8f09bbd?page=58"> Insight > Design The Red and Blue Hotel in </a> <a title="HMI Spring 2012 page 59" href="http://viewer.zmags.com/publication/e8f09bbd?page=59"> It sounds great The Music Centre in the JUNG D</a> <a title="HMI Spring 2012 page 60" href="http://viewer.zmags.com/publication/e8f09bbd?page=60"> Insight > Technology Despite the increasingly ou</a> <a title="HMI Spring 2012 page 61" href="http://viewer.zmags.com/publication/e8f09bbd?page=61"> Ingvar Herland is general research manager of </a> <a title="HMI Spring 2012 page 62" href="http://viewer.zmags.com/publication/e8f09bbd?page=62"> Insight > Technology spending a lot of time try</a> <a title="HMI Spring 2012 page 63" href="http://viewer.zmags.com/publication/e8f09bbd?page=63"> THIS IS OTRUM ENTERPRISE Personalised. Branded. E</a> <a title="HMI Spring 2012 page 64" href="http://viewer.zmags.com/publication/e8f09bbd?page=64"> Directory > Product showcase Product showcase </a> <a title="HMI Spring 2012 page 65" href="http://viewer.zmags.com/publication/e8f09bbd?page=65"> Directory > Index CONNECT, the new tableware col</a> <a title="HMI Spring 2012 page 66" href="http://viewer.zmags.com/publication/e8f09bbd?page=66"> The Insider > Bart Spoorenberg The Italian job</a> <a title="HMI Spring 2012 page 67" href="http://viewer.zmags.com/publication/e8f09bbd?page=67"> SPECIAL MOMENTS WITH TAFELSTERN The true ar</a> <a title="HMI Spring 2012 page 68" href="http://viewer.zmags.com/publication/e8f09bbd?page=68"> NEW: CONNECT THE PERFECT SERVICE FOR BANQUETING</a>