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<br /> Ziegler: Exciting Cars in Pipeline p. 7 Millennials Misunderstood p.25 F&I Greatness p.27<br /> September 2011<br /> LOTof Interest<br /> Dealership reps scout used-car auction area, but supply is<br /> low, demand high. Ward's Remarketing 150 p<br /> starts on page 14.<br /> A PENTON MEDIA PUBLICATION<br /> ackage<br /> August 2 11<br /> Hello Dealers! you regarding our F&I offering. As you know,<br /> e’re excited to share so e news with en branded as Car or®. But now,<br /> Allstate Dealer Services’ line has previously beame front and cen<br /> ter on a newly<br /> we’re putting the nationally recognized Allstate<br /> improved F&I product line. ll help you reel in ore<br /> Having the na e of a trusted brand on ouraFr&chI pcrondfuirctswthiat Allstate is a favored<br /> sales. How do w<a title="September 2011 page 1" href="http://viewer.zmags.com/publication/e91dd76e?page=1"> Ziegler: Exciting Cars in Pipeline p. 7 Mill</a> <a title="September 2011 page 2" href="http://viewer.zmags.com/publication/e91dd76e?page=2"> August 2 11 Hello Dealers! </a> <a title="September 2011 page 3" href="http://viewer.zmags.com/publication/e91dd76e?page=3"> ® Meet our partners. </a> <a title="September 2011 page 4" href="http://viewer.zmags.com/publication/e91dd76e?page=4"> Volume 45, Number 9 25 Millennials make hea</a> <a title="September 2011 page 5" href="http://viewer.zmags.com/publication/e91dd76e?page=5"> 75,000 ACTIVE USERS 2,000+ ACTIVE DEALERS </a> <a title="September 2011 page 6" href="http://viewer.zmags.com/publication/e91dd76e?page=6"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="September 2011 page 7" href="http://viewer.zmags.com/publication/e91dd76e?page=7"> presented with DrivingSales ExecutiveSummit </a> <a title="September 2011 page 8" href="http://viewer.zmags.com/publication/e91dd76e?page=8"> DEALER CONFERENCE Driving Sales, WardsAuto </a> <a title="September 2011 page 9" href="http://viewer.zmags.com/publication/e91dd76e?page=9"> ETHDEITOWRAY'SIFSOEREUIMT We welcome readers’ fee</a> <a title="September 2011 page 10" href="http://viewer.zmags.com/publication/e91dd76e?page=10"> CUSTOMER COMPLAINTS Handling the Unhappy Ones Mif</a> <a title="September 2011 page 11" href="http://viewer.zmags.com/publication/e91dd76e?page=11"> Moreover, satisfaction surveys and plans of a</a> <a title="September 2011 page 12" href="http://viewer.zmags.com/publication/e91dd76e?page=12"> WARD'S TOP 500 DEALER PROFILE It's Wilde, But Far</a> <a title="September 2011 page 13" href="http://viewer.zmags.com/publication/e91dd76e?page=13"> “I’ve never worked this closel with a financial pr</a> <a title="September 2011 page 14" href="http://viewer.zmags.com/publication/e91dd76e?page=14"> WARD'S TOP 500 DEALER PROFILE ager, or that a </a> <a title="September 2011 page 15" href="http://viewer.zmags.com/publication/e91dd76e?page=15"> Visi us a he 2011 F&I Conference a Boo h #31</a> <a title="September 2011 page 16" href="http://viewer.zmags.com/publication/e91dd76e?page=16"> REMARKETING150 Dealers Feel Used-Car Sticker Sho</a> <a title="September 2011 page 17" href="http://viewer.zmags.com/publication/e91dd76e?page=17"> REMARKETING150 Still, Kelley expects used-vehi</a> <a title="September 2011 page 18" href="http://viewer.zmags.com/publication/e91dd76e?page=18"> Ward's 2011 Dealer Remarketing 150 Rank Deale</a> <a title="September 2011 page 19" href="http://viewer.zmags.com/publication/e91dd76e?page=19"> NEW KENDALL® GT-1® WITH LIQUID TITANIUM® IMPROVES</a> <a title="September 2011 page 20" href="http://viewer.zmags.com/publication/e91dd76e?page=20"> Ward's 2011 Dealer Remarketing 150 Rank Deale</a> <a title="September 2011 page 21" href="http://viewer.zmags.com/publication/e91dd76e?page=21"> PROFITCENTER: DEALER MANAGEMENT Avoid Aging-Inven</a> <a title="September 2011 page 22" href="http://viewer.zmags.com/publication/e91dd76e?page=22"> PROFITCENTER: DEALER MANAGEMENT How to Head Off L</a> <a title="September 2011 page 23" href="http://viewer.zmags.com/publication/e91dd76e?page=23"> PROFITCENTER: DEALER MANAGEMENT Minimize Your Est</a> <a title="September 2011 page 24" href="http://viewer.zmags.com/publication/e91dd76e?page=24"> PROFITCENTER: DEALER MANAGEMENT Dealers as Design</a> <a title="September 2011 page 25" href="http://viewer.zmags.com/publication/e91dd76e?page=25"> PROFITCENTER: INTERNET MARKETING Autobytel Re-Rei</a> <a title="September 2011 page 26" href="http://viewer.zmags.com/publication/e91dd76e?page=26"> PROFITCENTER: SALES People Love To Buy Cars But t</a> <a title="September 2011 page 27" href="http://viewer.zmags.com/publication/e91dd76e?page=27"> PROFITCENTER: SALES Millennials Misunderstood The</a> <a title="September 2011 page 28" href="http://viewer.zmags.com/publication/e91dd76e?page=28"> PROFITCENTER: SALES No Great Labor Day Rebates In</a> <a title="September 2011 page 29" href="http://viewer.zmags.com/publication/e91dd76e?page=29"> PROFITCENTER: FINANCE & INSURANCE Who's Job Is It</a> <a title="September 2011 page 30" href="http://viewer.zmags.com/publication/e91dd76e?page=30"> PROFITCENTER: FINANCE & INSURANCE Traits of Best </a> <a title="September 2011 page 31" href="http://viewer.zmags.com/publication/e91dd76e?page=31"> PROFITCENTER: FINANCE & INSURANCE and effective a</a> <a title="September 2011 page 32" href="http://viewer.zmags.com/publication/e91dd76e?page=32"> PROFITCENTER: FIXED OPERATIONS What's It Take to </a> <a title="September 2011 page 33" href="http://viewer.zmags.com/publication/e91dd76e?page=33"> Auto Dealership Systems Are Vulnerable to Hack At</a> <a title="September 2011 page 34" href="http://viewer.zmags.com/publication/e91dd76e?page=34"> FEEDBACK WHAT'S ON YOUR MIND We welcome readers’ </a> <a title="September 2011 page 35" href="http://viewer.zmags.com/publication/e91dd76e?page=35"> 11,123 used vehicles sold 2010 311 percent</a> <a title="September 2011 page 36" href="http://viewer.zmags.com/publication/e91dd76e?page=36"> TD Auto Finance Ch ysle Financial and TD Bank G</a>