<br />
INTERNET<br />
RETAILING<br />
SELLING IN THE DIGITAL AGE VOLUME 4 | ISSUE 2 | JANUARY 2010<br />
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ZAPPOS.COM<br />
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<<a title="Internet Retailing January 2010.pdf page 1" href="http://viewer.zmags.com/publication/ec228fee?page=1">INTERNET RETAILINGSELLING IN THE DIGITAL </a> INTERNET RETAILINGSELLING IN THE DIGITAL <a title="Internet Retailing January 2010.pdf page 2" href="http://viewer.zmags.com/publication/ec228fee?page=2"></a> <a title="Internet Retailing January 2010.pdf page 3" href="http://viewer.zmags.com/publication/ec228fee?page=3">INTERNET RETAILING CONTENTSEDITOR'S COMM</a> INTERNET RETAILING CONTENTSEDITOR'S COMM<a title="Internet Retailing January 2010.pdf page 4" href="http://viewer.zmags.com/publication/ec228fee?page=4">NEWS INTERNET RETAILINGFor more news, i</a> NEWS INTERNET RETAILINGFor more news, i<a title="Internet Retailing January 2010.pdf page 5" href="http://viewer.zmags.com/publication/ec228fee?page=5">INTERNET RETAILING NEWSDOT COM ONLY FO</a> INTERNET RETAILING NEWSDOT COM ONLY FO<a title="Internet Retailing January 2010.pdf page 6" href="http://viewer.zmags.com/publication/ec228fee?page=6">INTERNET RETAILING COMMENTGROWING PAINS</a> INTERNET RETAILING COMMENTGROWING PAINS<a title="Internet Retailing January 2010.pdf page 7" href="http://viewer.zmags.com/publication/ec228fee?page=7"></a> <a title="Internet Retailing January 2010.pdf page 8" href="http://viewer.zmags.com/publication/ec228fee?page=8">INTERVIEW INTERNET RETAILINGZAPPOS:POW</a> INTERVIEW INTERNET RETAILINGZAPPOS:POW<a title="Internet Retailing January 2010.pdf page 9" href="http://viewer.zmags.com/publication/ec228fee?page=9">THE ZAPPOS CORE VALUES1. Deliver WOW Through S</a> THE ZAPPOS CORE VALUES1. Deliver WOW Through S<a title="Internet Retailing January 2010.pdf page 10" href="http://viewer.zmags.com/publication/ec228fee?page=10"></a> <a title="Internet Retailing January 2010.pdf page 11" href="http://viewer.zmags.com/publication/ec228fee?page=11">INTERNET RETAILING INTERVIEW“TRUST MEN AND</a> INTERNET RETAILING INTERVIEW“TRUST MEN AND<a title="Internet Retailing January 2010.pdf page 12" href="http://viewer.zmags.com/publication/ec228fee?page=12"></a> <a title="Internet Retailing January 2010.pdf page 13" href="http://viewer.zmags.com/publication/ec228fee?page=13"> Judd says they “shake 'em up before they sit</a> Judd says they “shake 'em up before they sit<a title="Internet Retailing January 2010.pdf page 14" href="http://viewer.zmags.com/publication/ec228fee?page=14">SITE REVIEW INTERNET RETAILINGASOSREVIEW</a> SITE REVIEW INTERNET RETAILINGASOSREVIEW<a title="Internet Retailing January 2010.pdf page 15" href="http://viewer.zmags.com/publication/ec228fee?page=15">Copyright European Community, 2009INTERNET RETAI</a> Copyright European Community, 2009INTERNET RETAI<a title="Internet Retailing January 2010.pdf page 16" href="http://viewer.zmags.com/publication/ec228fee?page=16">DASHBOARD INTERNET RETAILING2009 ENDS O</a> DASHBOARD INTERNET RETAILING2009 ENDS O<a title="Internet Retailing January 2010.pdf page 17" href="http://viewer.zmags.com/publication/ec228fee?page=17">INTERNET RETAILING DASHBOARDT</a> INTERNET RETAILING DASHBOARDT<a title="Internet Retailing January 2010.pdf page 18" href="http://viewer.zmags.com/publication/ec228fee?page=18">TRENDS COMMENT10 FOR 2010January's curse i</a> TRENDS COMMENT10 FOR 2010January's curse i<a title="Internet Retailing January 2010.pdf page 19" href="http://viewer.zmags.com/publication/ec228fee?page=19">5 – INSPIRATIONAt IR we've been excited by the r</a> 5 – INSPIRATIONAt IR we've been excited by the r<a title="Internet Retailing January 2010.pdf page 20" href="http://viewer.zmags.com/publication/ec228fee?page=20">ADVERTORIAL INTERNET RETAILINGGIFT TA</a> ADVERTORIAL INTERNET RETAILINGGIFT TA<a title="Internet Retailing January 2010.pdf page 21" href="http://viewer.zmags.com/publication/ec228fee?page=21">STRATEGY TRENDSTHINKING AHEADTOGETHER</a> STRATEGY TRENDSTHINKING AHEADTOGETHER<a title="Internet Retailing January 2010.pdf page 22" href="http://viewer.zmags.com/publication/ec228fee?page=22"></a> <a title="Internet Retailing January 2010.pdf page 23" href="http://viewer.zmags.com/publication/ec228fee?page=23">retailers that are relevant to their perceived ne</a> retailers that are relevant to their perceived ne<a title="Internet Retailing January 2010.pdf page 24" href="http://viewer.zmags.com/publication/ec228fee?page=24"></a> <a title="Internet Retailing January 2010.pdf page 25" href="http://viewer.zmags.com/publication/ec228fee?page=25"></a> <a title="Internet Retailing January 2010.pdf page 26" href="http://viewer.zmags.com/publication/ec228fee?page=26">TRENDS MARKETINGBRITAIN'S CHANGINGKEY</a> TRENDS MARKETINGBRITAIN'S CHANGINGKEY<a title="Internet Retailing January 2010.pdf page 27" href="http://viewer.zmags.com/publication/ec228fee?page=27"> Group M is labelled `Industrial Heritage' an</a> Group M is labelled `Industrial Heritage' an<a title="Internet Retailing January 2010.pdf page 28" href="http://viewer.zmags.com/publication/ec228fee?page=28"></a> <a title="Internet Retailing January 2010.pdf page 29" href="http://viewer.zmags.com/publication/ec228fee?page=29">COMMENT TRENDSTRADING IN, DOWN AND UP</a> COMMENT TRENDSTRADING IN, DOWN AND UP<a title="Internet Retailing January 2010.pdf page 30" href="http://viewer.zmags.com/publication/ec228fee?page=30">TRENDS OPERATIONSBUILDING THEVISIONAs </a> TRENDS OPERATIONSBUILDING THEVISIONAs <a title="Internet Retailing January 2010.pdf page 31" href="http://viewer.zmags.com/publication/ec228fee?page=31">who will be tomorrow's high-spending customers. </a> who will be tomorrow's high-spending customers. <a title="Internet Retailing January 2010.pdf page 32" href="http://viewer.zmags.com/publication/ec228fee?page=32"></a> <a title="Internet Retailing January 2010.pdf page 33" href="http://viewer.zmags.com/publication/ec228fee?page=33">TRENDS IT2010ARE YOU REPLATFORMINGFOR </a> TRENDS IT2010ARE YOU REPLATFORMINGFOR <a title="Internet Retailing January 2010.pdf page 34" href="http://viewer.zmags.com/publication/ec228fee?page=34"></a> <a title="Internet Retailing January 2010.pdf page 35" href="http://viewer.zmags.com/publication/ec228fee?page=35">ecommerce players as open source doesn't havethe</a> ecommerce players as open source doesn't havethe<a title="Internet Retailing January 2010.pdf page 36" href="http://viewer.zmags.com/publication/ec228fee?page=36">TRENDS LOGISTICSCUSTOMER INSIGHT FROM </a> TRENDS LOGISTICSCUSTOMER INSIGHT FROM <a title="Internet Retailing January 2010.pdf page 37" href="http://viewer.zmags.com/publication/ec228fee?page=37">agency catalogues are in decline, with onlinevir</a> agency catalogues are in decline, with onlinevir<a title="Internet Retailing January 2010.pdf page 38" href="http://viewer.zmags.com/publication/ec228fee?page=38">STREAMLINE YOURPROCUREMENT PROCESSWITH THE INTE</a> STREAMLINE YOURPROCUREMENT PROCESSWITH THE INTE<a title="Internet Retailing January 2010.pdf page 39" href="http://viewer.zmags.com/publication/ec228fee?page=39">availability in the UK (46%, indexing towards the</a> availability in the UK (46%, indexing towards the<a title="Internet Retailing January 2010.pdf page 40" href="http://viewer.zmags.com/publication/ec228fee?page=40">INSIGHT INTERNET RETAILINGInsight from a</a> INSIGHT INTERNET RETAILINGInsight from a<a title="Internet Retailing January 2010.pdf page 41" href="http://viewer.zmags.com/publication/ec228fee?page=41">INTERNET RETAILING INSIGHTnd the worldy</a> INTERNET RETAILING INSIGHTnd the worldy<a title="Internet Retailing January 2010.pdf page 42" href="http://viewer.zmags.com/publication/ec228fee?page=42">THE MOBILE PAGESAR</a> THE MOBILE PAGESAR<a title="Internet Retailing January 2010.pdf page 43" href="http://viewer.zmags.com/publication/ec228fee?page=43">performance, analytics& optimisationREQUIREMENT</a> performance, analytics& optimisationREQUIREMENT<a title="Internet Retailing January 2010.pdf page 44" href="http://viewer.zmags.com/publication/ec228fee?page=44">guide to:hosting</a> guide to:hosting<a title="Internet Retailing January 2010.pdf page 45" href="http://viewer.zmags.com/publication/ec228fee?page=45">guide to:digital agencies</a> guide to:digital agencies<a title="Internet Retailing January 2010.pdf page 46" href="http://viewer.zmags.com/publication/ec228fee?page=46">ecommerce platforms</a> ecommerce platforms<a title="Internet Retailing January 2010.pdf page 47" href="http://viewer.zmags.com/publication/ec228fee?page=47">payments & fraud</a> payments & fraud<a title="Internet Retailing January 2010.pdf page 48" href="http://viewer.zmags.com/publication/ec228fee?page=48"></a>