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<br /> The New Normal:<br /> Trends Re-writing the<br /> Future of the Senior Living<br /> Resident Experience<br /> Darien T. Kadens, PhD, MBA<br /> Director of Research, Healthcare<br /> Principal Health Outcomes Scientist<br /> Innovations 2 Solutions by Sodexo<br /> The senior living resident experience is being transformed<br /> by many forces, including shifting demographics,<br /> increased diversity among residents, changes in resident<br /> preferences, and evolving stakeholder policies, positions,<br /> and regulations. This will mean adjustments and new<br /> risks for providers in this market, and for those industry<br /> leaders who can understand and get ahead of the curve,<br /> new opportunities.<br /> One major trend shaping the changes in resident<br /> experience is the rise of the “experience economy,” a<br /> development that has significant implications beyond<br /> the senior living industry, to include hospitality,<br /> retail, consumer prod<a title="Transforming the Senior Living Resident Experience page 1" href="http://viewer.zmags.com/publication/ecb596ef?page=1"> The New Normal: Trends Re-writing the Future of t</a> <a title="Transforming the Senior Living Resident Experience page 2" href="http://viewer.zmags.com/publication/ecb596ef?page=2"> The senior living resident experience is being tr</a> <a title="Transforming the Senior Living Resident Experience page 3" href="http://viewer.zmags.com/publication/ecb596ef?page=3"> THE NEW SENIOR The New Face of Aging The commonly</a> <a title="Transforming the Senior Living Resident Experience page 4" href="http://viewer.zmags.com/publication/ecb596ef?page=4"> The New Way of Aging Not only will there be chang</a> <a title="Transforming the Senior Living Resident Experience page 5" href="http://viewer.zmags.com/publication/ecb596ef?page=5"> CHANGES IN FACILITY AND SERVICE EXPECTATIONS The</a> <a title="Transforming the Senior Living Resident Experience page 6" href="http://viewer.zmags.com/publication/ecb596ef?page=6"> Niche Communities With the ever-increasing number</a> <a title="Transforming the Senior Living Resident Experience page 7" href="http://viewer.zmags.com/publication/ecb596ef?page=7"> Technology Needs There are two types of seniors, </a> <a title="Transforming the Senior Living Resident Experience page 8" href="http://viewer.zmags.com/publication/ecb596ef?page=8"> CONCLUSION Across the globe, and within each ser</a> <a title="Transforming the Senior Living Resident Experience page 9" href="http://viewer.zmags.com/publication/ecb596ef?page=9"> SODEXO’S APPROACH TO QUALITY OF LIFE IN SENIOR LI</a> <a title="Transforming the Senior Living Resident Experience page 10" href="http://viewer.zmags.com/publication/ecb596ef?page=10"> REFERENCES 1. Uysal, Muzaffer, Richard Perdue,</a>