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The New Normal:
Trends Re-writing the
Future of the Senior Living
Resident Experience
Darien T. Kadens, PhD, MBA
Director of Research, Healthcare
Principal Health Outcomes Scientist
Innovations 2 Solutions by Sodexo
The senior living resident experience is being transformed
by many forces, including shifting demographics,
increased diversity among residents, changes in resident
preferences, and evolving stakeholder policies, positions,
and regulations. This will mean adjustments and new
risks for providers in this market, and for those industry
leaders who can understand and get ahead of the curve,
new opportunities.
One major trend shaping the changes in resident
experience is the rise of the “experience economy,” a
development that has significant implications beyond
the senior living industry, to include hospitality,
retail, consumer prod
The New Normal: Trends Re-writing the Future of t
The senior living resident experience is being tr
THE NEW SENIOR The New Face of Aging The commonly
The New Way of Aging Not only will there be chang
CHANGES IN FACILITY AND SERVICE EXPECTATIONS The
Niche Communities With the ever-increasing number
Technology Needs There are two types of seniors,
CONCLUSION Across the globe, and within each ser
SODEXO’S APPROACH TO QUALITY OF LIFE IN SENIOR LI
REFERENCES 1. Uysal, Muzaffer, Richard Perdue,