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<br /> THE OFFICIAL MAGAZINE OF BUSINESS AIRPORT WORLD EXPO 2014, MARCH 26-27, FARNBOROUGH, LONDON<br /> INTERNATIONAL<br /> October 2013<br /> Also in this issue<br /> Top flight<br /> China: Are the barriers<br /> to entry being lifted?<br /> Air Passenger Duty:<br /> Experts have their say<br /> USA: Operators positive How can five-star customer service help<br /> about market growth businesses gain a competitive advantage?<br /> AIR PASSENGER DUTY; US BUSINESS JET OPERATORS; NBAA PREVIEW;<br /> EXCLUSIVE DESTINATIONS; LOCATION FOCUS: CHINA<br /> Experience individual services.<br /> At our FBOs in Geneva, Lugano<br /> and Munich.<br /> At RUAG FBOs we want our customers to feel most welcome at any you can imagine. At our one-stop-shops we undertake several mainte-<br /> time. Whatever you wish: feel free to ask. We will do anything to make nance service operations<a title="Business Airport International - October 2013 page 1" href="http://viewer.zmags.com/publication/ecc3b278?page=1"> THE OFFICIAL MAGAZINE OF BUSINESS AIRPORT WORLD E</a> <a title="Business Airport International - October 2013 page 2" href="http://viewer.zmags.com/publication/ecc3b278?page=2"> Experience individual services. At our FBOs in Ge</a> <a title="Business Airport International - October 2013 page 3" href="http://viewer.zmags.com/publication/ecc3b278?page=3"> C O N T E ontents 3282 N T £ S 1464 3</a> <a title="Business Airport International - October 2013 page 4" href="http://viewer.zmags.com/publication/ecc3b278?page=4"> CONTENTS REGULARS 4 Arrivals lounge </a> <a title="Business Airport International - October 2013 page 5" href="http://viewer.zmags.com/publication/ecc3b278?page=5"> www.iamjetcentre.com W ELCOME To IAM JET CENTRES </a> <a title="Business Airport International - October 2013 page 6" href="http://viewer.zmags.com/publication/ecc3b278?page=6"> ARRIVALS LOUNGE </a> <a title="Business Airport International - October 2013 page 7" href="http://viewer.zmags.com/publication/ecc3b278?page=7"> A R R I VA L “We want to ensure customers recogn</a> <a title="Business Airport International - October 2013 page 8" href="http://viewer.zmags.com/publication/ecc3b278?page=8"> ARRIVALS LOUNGE B</a> <a title="Business Airport International - October 2013 page 9" href="http://viewer.zmags.com/publication/ecc3b278?page=9"> When you carry the card, you take us with you Ai</a> <a title="Business Airport International - October 2013 page 10" href="http://viewer.zmags.com/publication/ecc3b278?page=10"> ARRIVALS LOUNGE CBAA announces Rudy Toe</a> <a title="Business Airport International - October 2013 page 11" href="http://viewer.zmags.com/publication/ecc3b278?page=11"> Just fly. Leave the rest to us. We do it in the m</a> <a title="Business Airport International - October 2013 page 12" href="http://viewer.zmags.com/publication/ecc3b278?page=12"> B U D T I M E Impress for success SLABBAERT </a> <a title="Business Airport International - October 2013 page 13" href="http://viewer.zmags.com/publication/ecc3b278?page=13"> DON'T MISS THE 2014 SHOW! MORE FBOs THAN EVER A</a> <a title="Business Airport International - October 2013 page 14" href="http://viewer.zmags.com/publication/ecc3b278?page=14"> A DAY IN THE LIFE OF… Hands on Haz</a> <a title="Business Airport International - October 2013 page 15" href="http://viewer.zmags.com/publication/ecc3b278?page=15"> DISCOVER NEW DESTINATIONS, FBO PARTNERS </a> <a title="Business Airport International - October 2013 page 16" href="http://viewer.zmags.com/publication/ecc3b278?page=16"> 26-27 MARCH2014 LONDON FARNBOROUGH, UK 2014 www</a> <a title="Business Airport International - October 2013 page 17" href="http://viewer.zmags.com/publication/ecc3b278?page=17"> MORE NEW EXHIBITORS THAN EVER MORE F</a> <a title="Business Airport International - October 2013 page 18" href="http://viewer.zmags.com/publication/ecc3b278?page=18"> FLYING TO: CHINA Watch 16 |BUSINESS </a> <a title="Business Airport International - October 2013 page 19" href="http://viewer.zmags.com/publication/ecc3b278?page=19"> F LY I this space… China is one of the world's l</a> <a title="Business Airport International - October 2013 page 20" href="http://viewer.zmags.com/publication/ecc3b278?page=20"> THE PERFECT SERVICE PROVIDER </a> <a title="Business Airport International - October 2013 page 21" href="http://viewer.zmags.com/publication/ecc3b278?page=21"> F Bring your own tow bar Parking at Beijing? The</a> <a title="Business Airport International - October 2013 page 22" href="http://viewer.zmags.com/publication/ecc3b278?page=22"> FLYING TO: CHINA are up to 10 times higher</a> <a title="Business Airport International - October 2013 page 23" href="http://viewer.zmags.com/publication/ecc3b278?page=23"> </a> <a title="Business Airport International - October 2013 page 24" href="http://viewer.zmags.com/publication/ecc3b278?page=24"> AIR PASSENGER DUTY </a> <a title="Business Airport International - October 2013 page 25" href="http://viewer.zmags.com/publication/ecc3b278?page=25"> A I R Sotfat rget £ PA S S E N G E R D U T Y </a> <a title="Business Airport International - October 2013 page 26" href="http://viewer.zmags.com/publication/ecc3b278?page=26"> Barcelona FBO Menzies Executive FBO Bar</a> <a title="Business Airport International - October 2013 page 27" href="http://viewer.zmags.com/publication/ecc3b278?page=27"> A I £ Decision makers There have been many argu</a> <a title="Business Airport International - October 2013 page 28" href="http://viewer.zmags.com/publication/ecc3b278?page=28"> AIR PASSENGER DUTY Payment protection In s</a> <a title="Business Airport International - October 2013 page 29" href="http://viewer.zmags.com/publication/ecc3b278?page=29"> Your very personal flight support in Russia & C.I.</a> <a title="Business Airport International - October 2013 page 30" href="http://viewer.zmags.com/publication/ecc3b278?page=30"> US BUSINESS JET OPERATORS Flying th</a> <a title="Business Airport International - October 2013 page 31" href="http://viewer.zmags.com/publication/ecc3b278?page=31"> U S B U S I N E S S Ahead of NBAA in Las Vegas, </a> <a title="Business Airport International - October 2013 page 32" href="http://viewer.zmags.com/publication/ecc3b278?page=32"> US BUSINESS JET OPERATORS Even re</a> <a title="Business Airport International - October 2013 page 33" href="http://viewer.zmags.com/publication/ecc3b278?page=33"> U S B U S I N E S S together should enable Flexj</a> <a title="Business Airport International - October 2013 page 34" href="http://viewer.zmags.com/publication/ecc3b278?page=34"> D E D I C AT E D T O H E L P I N G B U S I N E S </a> <a title="Business Airport International - October 2013 page 35" href="http://viewer.zmags.com/publication/ecc3b278?page=35"> U S “One of our fundamental principles is fanati</a> <a title="Business Airport International - October 2013 page 36" href="http://viewer.zmags.com/publication/ecc3b278?page=36"> US BUSINESS JET OPERATORS: NBAA PR</a> <a title="Business Airport International - October 2013 page 37" href="http://viewer.zmags.com/publication/ecc3b278?page=37"> This could never happen </a> <a title="Business Airport International - October 2013 page 38" href="http://viewer.zmags.com/publication/ecc3b278?page=38"> CUSTOMER SERVICE served? 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