If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> ISSUE 61 | NOVEMBER 2016<br /> NEW HORIZONS:<br /> INTERNATIONAL, MOBILE<br /> & MARKETPLACES<br /> IRC keynote speakers – from Urban Outfitters, Halfords<br /> and Airbnb – share their thoughts on opportunities for retail<br /> growth and differentiation.<br /> INSIDE OUR `MOBILE' EDITION:<br /> ] RETAIL REVIEW: BHS P21<br /> ] EXPLOITING MOBILE P28<br /> ] MOBILISING THE POINT-OF-SALE P43<br /> ] LEARNING FROM CHINA P54<br /> NEXT FROM INTERNET RETAILING<br /> Further details at internetretailingsummit.com<br /> <br /> CONTENTS<br /> Contents<br /> ISSUE 61 | NOVEMBER 2016<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor, InternetRetailing.net: Chloe Rigby<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Marvin Roberts<br /> Tel: 020<a title="InternetRetailing - November 2016 page 1" href="http://viewer.zmags.com/publication/ed24b8b8?page=1"> ISSUE 61 | NOVEMBER 2016 </a> <a title="InternetRetailing - November 2016 page 2" href="http://viewer.zmags.com/publication/ed24b8b8?page=2"> </a> <a title="InternetRetailing - November 2016 page 3" href="http://viewer.zmags.com/publication/ed24b8b8?page=3"> CONTENTS Contents </a> <a title="InternetRetailing - November 2016 page 4" href="http://viewer.zmags.com/publication/ed24b8b8?page=4"> Editor's comment `TIS THE season of boxer dogs, </a> <a title="InternetRetailing - November 2016 page 5" href="http://viewer.zmags.com/publication/ed24b8b8?page=5"> </a> <a title="InternetRetailing - November 2016 page 6" href="http://viewer.zmags.com/publication/ed24b8b8?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing - November 2016 page 7" href="http://viewer.zmags.com/publication/ed24b8b8?page=7"> NEWS SAINSBURY'S EXPANDS ARGOS Sainsbury</a> <a title="InternetRetailing - November 2016 page 8" href="http://viewer.zmags.com/publication/ed24b8b8?page=8"> “Bronto has enabled us to attract customers </a> <a title="InternetRetailing - November 2016 page 9" href="http://viewer.zmags.com/publication/ed24b8b8?page=9"> NEWS Read more of Paul Skeldon's insight into t</a> <a title="InternetRetailing - November 2016 page 10" href="http://viewer.zmags.com/publication/ed24b8b8?page=10"> New horizons: marketplaces, mobile and internatio</a> <a title="InternetRetailing - November 2016 page 11" href="http://viewer.zmags.com/publication/ed24b8b8?page=11"> INTERVIEW </a> <a title="InternetRetailing - November 2016 page 12" href="http://viewer.zmags.com/publication/ed24b8b8?page=12"> Halfords has a click and collect rate of 90% e</a> <a title="InternetRetailing - November 2016 page 13" href="http://viewer.zmags.com/publication/ed24b8b8?page=13"> INTERVIEW deliver that in a seamless, </a> <a title="InternetRetailing - November 2016 page 14" href="http://viewer.zmags.com/publication/ed24b8b8?page=14"> NEW HORIZONS: INTERNATIONAL Urban Outfitters is a</a> <a title="InternetRetailing - November 2016 page 15" href="http://viewer.zmags.com/publication/ed24b8b8?page=15"> FULFILLING THE FUTURE OF THE RETAIL NATION Inno</a> <a title="InternetRetailing - November 2016 page 16" href="http://viewer.zmags.com/publication/ed24b8b8?page=16"> Research roundup At InternetRetailing we receive</a> <a title="InternetRetailing - November 2016 page 17" href="http://viewer.zmags.com/publication/ed24b8b8?page=17"> the UK saw half of their sales from mobile, on DY</a> <a title="InternetRetailing - November 2016 page 18" href="http://viewer.zmags.com/publication/ed24b8b8?page=18"> How new technology & content formats are driving </a> <a title="InternetRetailing - November 2016 page 19" href="http://viewer.zmags.com/publication/ed24b8b8?page=19"> ADVERTORIAL: OLAPIC E\*R3URZLOOFRQWLQ</a> <a title="InternetRetailing - November 2016 page 20" href="http://viewer.zmags.com/publication/ed24b8b8?page=20"> Expert online payment solutions, with people incl</a> <a title="InternetRetailing - November 2016 page 21" href="http://viewer.zmags.com/publication/ed24b8b8?page=21"> RETAIL REVIEW Retail review As customers </a> <a title="InternetRetailing - November 2016 page 22" href="http://viewer.zmags.com/publication/ed24b8b8?page=22"> IREU Top500: Mobile and Cross-Channel The second</a> <a title="InternetRetailing - November 2016 page 23" href="http://viewer.zmags.com/publication/ed24b8b8?page=23"> IRUK any unwanted goods to stores within GD</a> <a title="InternetRetailing - November 2016 page 24" href="http://viewer.zmags.com/publication/ed24b8b8?page=24"> Bounding across borders F OR SOME reason there </a> <a title="InternetRetailing - November 2016 page 25" href="http://viewer.zmags.com/publication/ed24b8b8?page=25"> COMMENT The empty, successful restaurant </a> <a title="InternetRetailing - November 2016 page 26" href="http://viewer.zmags.com/publication/ed24b8b8?page=26"> All eyes on Berlin for latest InternetRetailing S</a> <a title="InternetRetailing - November 2016 page 27" href="http://viewer.zmags.com/publication/ed24b8b8?page=27"> INTERNET RETAILING: EVENTS ABOUT THE B2B </a> <a title="InternetRetailing - November 2016 page 28" href="http://viewer.zmags.com/publication/ed24b8b8?page=28"> Exploiting mobile Paul Skeldon, Mobile Editor, I</a> <a title="InternetRetailing - November 2016 page 29" href="http://viewer.zmags.com/publication/ed24b8b8?page=29"> INTERNET RETAILING: PRODUCT </a> <a title="InternetRetailing - November 2016 page 30" href="http://viewer.zmags.com/publication/ed24b8b8?page=30"> Merchandise Mail Plus Unleash the power of the g</a> <a title="InternetRetailing - November 2016 page 31" href="http://viewer.zmags.com/publication/ed24b8b8?page=31"> INTERNET RETAILING: PRODUCT Underst</a> <a title="InternetRetailing - November 2016 page 32" href="http://viewer.zmags.com/publication/ed24b8b8?page=32"> Double the speed of your mobile web page with Pro</a> <a title="InternetRetailing - November 2016 page 33" href="http://viewer.zmags.com/publication/ed24b8b8?page=33"> INTERNET RETAILING: CUSTOMER The following</a> <a title="InternetRetailing - November 2016 page 34" href="http://viewer.zmags.com/publication/ed24b8b8?page=34"> Sponsored by InternetRetailing Brand Inde</a> <a title="InternetRetailing - November 2016 page 35" href="http://viewer.zmags.com/publication/ed24b8b8?page=35"> INTERNET RETAILING: CUSTOMER </a> <a title="InternetRetailing - November 2016 page 36" href="http://viewer.zmags.com/publication/ed24b8b8?page=36"> 3 reasons that closing the customer experience ga</a> <a title="InternetRetailing - November 2016 page 37" href="http://viewer.zmags.com/publication/ed24b8b8?page=37"> IBM FDSDFLW\DQGLQYHQWRU\WRPDNH PRUHL</a> <a title="InternetRetailing - November 2016 page 38" href="http://viewer.zmags.com/publication/ed24b8b8?page=38"> PREPARE YOUR PACKAGING FOR EXPECTED AND UNEXPECT</a> <a title="InternetRetailing - November 2016 page 39" href="http://viewer.zmags.com/publication/ed24b8b8?page=39"> INTERNET RETAILING: IT The following guest</a> <a title="InternetRetailing - November 2016 page 40" href="http://viewer.zmags.com/publication/ed24b8b8?page=40"> When it comes to packaging we've got everything y</a> <a title="InternetRetailing - November 2016 page 41" href="http://viewer.zmags.com/publication/ed24b8b8?page=41"> INTERNET RETAILING: IT </a> <a title="InternetRetailing - November 2016 page 42" href="http://viewer.zmags.com/publication/ed24b8b8?page=42"> UNVEILING THE FUTURE OF THE RETAIL NATION 8 Con</a> <a title="InternetRetailing - November 2016 page 43" href="http://viewer.zmags.com/publication/ed24b8b8?page=43"> IN STORE: IT Mobilising the point-of-sale </a> <a title="InternetRetailing - November 2016 page 44" href="http://viewer.zmags.com/publication/ed24b8b8?page=44"> Dakota Solid & Rugged Water & Dust Pr oof 3G m</a> <a title="InternetRetailing - November 2016 page 45" href="http://viewer.zmags.com/publication/ed24b8b8?page=45"> IN STORE: IT “This is usually a</a> <a title="InternetRetailing - November 2016 page 46" href="http://viewer.zmags.com/publication/ed24b8b8?page=46"> Drowning in parcels Putting technology in the ha</a> <a title="InternetRetailing - November 2016 page 47" href="http://viewer.zmags.com/publication/ed24b8b8?page=47"> IN STORE: OPERATIONS </a> <a title="InternetRetailing - November 2016 page 48" href="http://viewer.zmags.com/publication/ed24b8b8?page=48"> The essential resource for professionals who supp</a> <a title="InternetRetailing - November 2016 page 49" href="http://viewer.zmags.com/publication/ed24b8b8?page=49"> IN STORE: OPERATIONS Halfords, wh</a> <a title="InternetRetailing - November 2016 page 50" href="http://viewer.zmags.com/publication/ed24b8b8?page=50"> A commercial, comparative performance index of ec</a> <a title="InternetRetailing - November 2016 page 51" href="http://viewer.zmags.com/publication/ed24b8b8?page=51"> MOBILE: OPERATIONS Show me the money Paul</a> <a title="InternetRetailing - November 2016 page 52" href="http://viewer.zmags.com/publication/ed24b8b8?page=52"> The most extensive analysis on Europe's Top500 R</a> <a title="InternetRetailing - November 2016 page 53" href="http://viewer.zmags.com/publication/ed24b8b8?page=53"> MOBILE: OPERATIONS DQG6DPVXQJ¶V6DPVXQJ3D</a> <a title="InternetRetailing - November 2016 page 54" href="http://viewer.zmags.com/publication/ed24b8b8?page=54"> The following article has been written for Intern</a> <a title="InternetRetailing - November 2016 page 55" href="http://viewer.zmags.com/publication/ed24b8b8?page=55"> MOBILE: STRATEGY WeChat takes social med</a> <a title="InternetRetailing - November 2016 page 56" href="http://viewer.zmags.com/publication/ed24b8b8?page=56"> Insight around the world EMMA HERROD, EDI</a> <a title="InternetRetailing - November 2016 page 57" href="http://viewer.zmags.com/publication/ed24b8b8?page=57"> INSIGHT ³VSHFLDOGLVFRXQWV´RUHYHQ</a> <a title="InternetRetailing - November 2016 page 58" href="http://viewer.zmags.com/publication/ed24b8b8?page=58"> InternetRetailing Conference roundup The 11th an</a> <a title="InternetRetailing - November 2016 page 59" href="http://viewer.zmags.com/publication/ed24b8b8?page=59"> NOW & NEXT Deckers Brands, speaking in the </a> <a title="InternetRetailing - November 2016 page 60" href="http://viewer.zmags.com/publication/ed24b8b8?page=60"> InternetRetailing Conference roundup The 11th an</a> <a title="InternetRetailing - November 2016 page 61" href="http://viewer.zmags.com/publication/ed24b8b8?page=61"> </a> <a title="InternetRetailing - November 2016 page 62" href="http://viewer.zmags.com/publication/ed24b8b8?page=62"> Deckers Brands, speaking in the growth stream, sh</a> <a title="InternetRetailing - November 2016 page 63" href="http://viewer.zmags.com/publication/ed24b8b8?page=63"> </a> <a title="InternetRetailing - November 2016 page 64" href="http://viewer.zmags.com/publication/ed24b8b8?page=64"> </a> <a title="InternetRetailing - November 2016 page 65" href="http://viewer.zmags.com/publication/ed24b8b8?page=65"> CUSTOMER EXPERIENCE </a> <a title="InternetRetailing - November 2016 page 66" href="http://viewer.zmags.com/publication/ed24b8b8?page=66"> Meet Our Team of Digital Experts. Our PFS Agen</a> <a title="InternetRetailing - November 2016 page 67" href="http://viewer.zmags.com/publication/ed24b8b8?page=67"> WHO BUYS MORE THAN ONCE A YEAR? HOW CAN I IN</a>