<br />
NTERFACE<br />
<br />
LOYEE MAGAZINE I No. 12 I SEPTEMBER 2010<br />
NNIT EMP<br />
<br />
<br />
<br />
<br />
<br />
<br />
hen the<br />
X effect<br />
its you<br />
<br />
With<br />
customers<br />
on the line Spinning<br />
Customer satisfaction SAP supporter<br />
is more than green KPIs.<br />
Line tells why<br />
A healthy glow after a training<br />
session with Anatasia<br />
<br />
<br />
<br />
<br />
<br />
Customer satisfaction: What do our customers think? | The green wave | Quantitative targets are not enough on their own<br />
Leader<br />
<br />
<br />
<br />
Have you talked to your<br />
customers today?<br />
For the last two years, we've experienced a d<a title="Interface no. 12 September 2010 - UK.pdf page 1" href="http://viewer.zmags.com/publication/f0b59eae?page=1">NTERFACE LOYEE MAGAZINE I No. 12 </a> NTERFACE LOYEE MAGAZINE I No. 12 <a title="Interface no. 12 September 2010 - UK.pdf page 2" href="http://viewer.zmags.com/publication/f0b59eae?page=2">LeaderHave you talked to yourcustomers today</a> LeaderHave you talked to yourcustomers today<a title="Interface no. 12 September 2010 - UK.pdf page 3" href="http://viewer.zmags.com/publication/f0b59eae?page=3">INTERFACEOur spinning SAP supporter </a> INTERFACEOur spinning SAP supporter <a title="Interface no. 12 September 2010 - UK.pdf page 4" href="http://viewer.zmags.com/publication/f0b59eae?page=4">HEMECUSTOMER SATISFACTION IS NNIT'S BREAD ANDBU</a> HEMECUSTOMER SATISFACTION IS NNIT'S BREAD ANDBU<a title="Interface no. 12 September 2010 - UK.pdf page 5" href="http://viewer.zmags.com/publication/f0b59eae?page=5">infoStrategic business goal number 3In 2014, we</a> infoStrategic business goal number 3In 2014, we<a title="Interface no. 12 September 2010 - UK.pdf page 6" href="http://viewer.zmags.com/publication/f0b59eae?page=6">By Svend Ravn (SVRV)Customersatisfaction a</a> By Svend Ravn (SVRV)Customersatisfaction a<a title="Interface no. 12 September 2010 - UK.pdf page 7" href="http://viewer.zmags.com/publication/f0b59eae?page=7">THEMETHE ARCHITECT: Know andconfront you</a> THEMETHE ARCHITECT: Know andconfront you<a title="Interface no. 12 September 2010 - UK.pdf page 8" href="http://viewer.zmags.com/publication/f0b59eae?page=8">Helping the customerThe customer doesn't have to</a> Helping the customerThe customer doesn't have to<a title="Interface no. 12 September 2010 - UK.pdf page 9" href="http://viewer.zmags.com/publication/f0b59eae?page=9">THEMEAs a Service Delive</a> THEMEAs a Service Delive<a title="Interface no. 12 September 2010 - UK.pdf page 10" href="http://viewer.zmags.com/publication/f0b59eae?page=10">during the contract period – and according to Bir</a> during the contract period – and according to Bir<a title="Interface no. 12 September 2010 - UK.pdf page 11" href="http://viewer.zmags.com/publication/f0b59eae?page=11">THEMEVox popBy Louise Vogdrup-Schmidt (LVSC)Wh</a> THEMEVox popBy Louise Vogdrup-Schmidt (LVSC)Wh<a title="Interface no. 12 September 2010 - UK.pdf page 12" href="http://viewer.zmags.com/publication/f0b59eae?page=12">HEMEBy Anne Pia Bjerg Overbeck (APB)With custom</a> HEMEBy Anne Pia Bjerg Overbeck (APB)With custom<a title="Interface no. 12 September 2010 - UK.pdf page 13" href="http://viewer.zmags.com/publication/f0b59eae?page=13">Marianne Friedrich Christensen (MFCC)But it</a> Marianne Friedrich Christensen (MFCC)But it<a title="Interface no. 12 September 2010 - UK.pdf page 14" href="http://viewer.zmags.com/publication/f0b59eae?page=14">HEMEForced growthInterface popped in to 9R </a> HEMEForced growthInterface popped in to 9R <a title="Interface no. 12 September 2010 - UK.pdf page 15" href="http://viewer.zmags.com/publication/f0b59eae?page=15">mark, China, the Czech Republic or the Philippine</a> mark, China, the Czech Republic or the Philippine<a title="Interface no. 12 September 2010 - UK.pdf page 16" href="http://viewer.zmags.com/publication/f0b59eae?page=16">HEME Things should work on adaily basisIn 2</a> HEME Things should work on adaily basisIn 2<a title="Interface no. 12 September 2010 - UK.pdf page 17" href="http://viewer.zmags.com/publication/f0b59eae?page=17">infoLis Lindeneg's definition ofcustomer satisfa</a> infoLis Lindeneg's definition ofcustomer satisfa<a title="Interface no. 12 September 2010 - UK.pdf page 18" href="http://viewer.zmags.com/publication/f0b59eae?page=18">HEMETHEGREENWAVEWhiteboard meetings in LSDin</a> HEMETHEGREENWAVEWhiteboard meetings in LSDin<a title="Interface no. 12 September 2010 - UK.pdf page 19" href="http://viewer.zmags.com/publication/f0b59eae?page=19">infoFor more information about performance meeti</a> infoFor more information about performance meeti<a title="Interface no. 12 September 2010 - UK.pdf page 20" href="http://viewer.zmags.com/publication/f0b59eae?page=20">High pulse rateSAP supporterin top gearA</a> High pulse rateSAP supporterin top gearA<a title="Interface no. 12 September 2010 - UK.pdf page 21" href="http://viewer.zmags.com/publication/f0b59eae?page=21">By Louise Vogdrup-Schmidt (LVSC)</a> By Louise Vogdrup-Schmidt (LVSC)<a title="Interface no. 12 September 2010 - UK.pdf page 22" href="http://viewer.zmags.com/publication/f0b59eae?page=22">AXTHE AX EFFECT? NO, WE'RE NOT TALKINGABOUT </a> AXTHE AX EFFECT? NO, WE'RE NOT TALKINGABOUT <a title="Interface no. 12 September 2010 - UK.pdf page 23" href="http://viewer.zmags.com/publication/f0b59eae?page=23">infoAX facts· Based on Microsoft Dynamics AX 20</a> infoAX facts· Based on Microsoft Dynamics AX 20<a title="Interface no. 12 September 2010 - UK.pdf page 24" href="http://viewer.zmags.com/publication/f0b59eae?page=24">AXneed to use AX on a daily basis,” say</a> AXneed to use AX on a daily basis,” say<a title="Interface no. 12 September 2010 - UK.pdf page 25" href="http://viewer.zmags.com/publication/f0b59eae?page=25">AX system and make sure that thetransition to th</a> AX system and make sure that thetransition to th<a title="Interface no. 12 September 2010 - UK.pdf page 26" href="http://viewer.zmags.com/publication/f0b59eae?page=26">Department focus</a> Department focus<a title="Interface no. 12 September 2010 - UK.pdf page 27" href="http://viewer.zmags.com/publication/f0b59eae?page=27"> Close collaborationis the key to successBy M</a> Close collaborationis the key to successBy M<a title="Interface no. 12 September 2010 - UK.pdf page 28" href="http://viewer.zmags.com/publication/f0b59eae?page=28">Corporate strategyA folder containing our cor</a> Corporate strategyA folder containing our cor<a title="Interface no. 12 September 2010 - UK.pdf page 29" href="http://viewer.zmags.com/publication/f0b59eae?page=29">By Lars Schackinger (LASC)strategy F</a> By Lars Schackinger (LASC)strategy F<a title="Interface no. 12 September 2010 - UK.pdf page 30" href="http://viewer.zmags.com/publication/f0b59eae?page=30">Pass the wordOOMRfor improvementBy Tore Fr</a> Pass the wordOOMRfor improvementBy Tore Fr<a title="Interface no. 12 September 2010 - UK.pdf page 31" href="http://viewer.zmags.com/publication/f0b59eae?page=31">Tore is Vice President of MSSProjects. He came t</a> Tore is Vice President of MSSProjects. He came t<a title="Interface no. 12 September 2010 - UK.pdf page 32" href="http://viewer.zmags.com/publication/f0b59eae?page=32">Service catalogueThe service-oriented divis</a> Service catalogueThe service-oriented divis<a title="Interface no. 12 September 2010 - UK.pdf page 33" href="http://viewer.zmags.com/publication/f0b59eae?page=33">Imagine a huge el-ephant. If you were todescrib</a> Imagine a huge el-ephant. If you were todescrib<a title="Interface no. 12 September 2010 - UK.pdf page 34" href="http://viewer.zmags.com/publication/f0b59eae?page=34">ZontaIN HER SPARE TIM</a> ZontaIN HER SPARE TIM<a title="Interface no. 12 September 2010 - UK.pdf page 35" href="http://viewer.zmags.com/publication/f0b59eae?page=35">METTE LISE GIVESother women a chanceSu</a> METTE LISE GIVESother women a chanceSu<a title="Interface no. 12 September 2010 - UK.pdf page 36" href="http://viewer.zmags.com/publication/f0b59eae?page=36">NTERFACE NNIT A/S Lotte</a> NTERFACE NNIT A/S Lotte