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John Tschohl · C U S T O M E R S E R V I C E<br />
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If You Don’t Believe Me, Believe Them<br />
EMPOWERMENT ROLE MODELS<br />
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Star Choice Credit Union<br />
Although it has only 15 employees, this<br />
organization, located in Bloomington,<br />
Minnesota, clearly recognizes the<br />
importance of empowerment and its<br />
impact on attracting and keeping<br />
customers. Let me give you an e<a title="Jan '11 page 1" href="http://viewer.zmags.com/publication/f402f4ab?page=1">TheRetailObserver2764 N. Green Valley Pkwy. Su</a> TheRetailObserver2764 N. Green Valley Pkwy. Su<a title="Jan '11 page 2" href="http://viewer.zmags.com/publication/f402f4ab?page=2"></a> <a title="Jan '11 page 3" href="http://viewer.zmags.com/publication/f402f4ab?page=3"></a> <a title="Jan '11 page 4" href="http://viewer.zmags.com/publication/f402f4ab?page=4">AS I SEE IT •ELLE’S VIEW• AS I SEE IT</a> AS I SEE IT •ELLE’S VIEW• AS I SEE IT<a title="Jan '11 page 5" href="http://viewer.zmags.com/publication/f402f4ab?page=5"></a> <a title="Jan '11 page 6" href="http://viewer.zmags.com/publication/f402f4ab?page=6">VIEWS •MOE’S MUSINGS• VIEWSHappy New</a> VIEWS •MOE’S MUSINGS• VIEWSHappy New<a title="Jan '11 page 7" href="http://viewer.zmags.com/publication/f402f4ab?page=7">JANUARY 2011 THE RETAIL OBSERVER7</a> JANUARY 2011 THE RETAIL OBSERVER7<a title="Jan '11 page 8" href="http://viewer.zmags.com/publication/f402f4ab?page=8">The National Kitchen & BathAssociation and Niels</a> The National Kitchen & BathAssociation and Niels<a title="Jan '11 page 9" href="http://viewer.zmags.com/publication/f402f4ab?page=9">JANUARY 2011 THE RETAIL OBSERVER9</a> JANUARY 2011 THE RETAIL OBSERVER9<a title="Jan '11 page 10" href="http://viewer.zmags.com/publication/f402f4ab?page=10">2011 KBIS| continued from page 8 | “Atten</a> 2011 KBIS| continued from page 8 | “Atten<a title="Jan '11 page 11" href="http://viewer.zmags.com/publication/f402f4ab?page=11">THE CONFERENCE PROGRAM For the 2011 conferenc</a> THE CONFERENCE PROGRAM For the 2011 conferenc<a title="Jan '11 page 12" href="http://viewer.zmags.com/publication/f402f4ab?page=12">Book Review •It’s No</a> Book Review •It’s No<a title="Jan '11 page 13" href="http://viewer.zmags.com/publication/f402f4ab?page=13"> MOVING?—LOOKING TO— Change yourdeliver</a> MOVING?—LOOKING TO— Change yourdeliver<a title="Jan '11 page 14" href="http://viewer.zmags.com/publication/f402f4ab?page=14">Manufacturer {NOTES}Wine Cabinet With a Wow Fa</a> Manufacturer {NOTES}Wine Cabinet With a Wow Fa<a title="Jan '11 page 15" href="http://viewer.zmags.com/publication/f402f4ab?page=15">JANUARY 2011 THE RETAIL OBSERVER15</a> JANUARY 2011 THE RETAIL OBSERVER15<a title="Jan '11 page 16" href="http://viewer.zmags.com/publication/f402f4ab?page=16">Industry [ News ]BERTAZZONI EXPANDSITS SUITE </a> Industry [ News ]BERTAZZONI EXPANDSITS SUITE <a title="Jan '11 page 17" href="http://viewer.zmags.com/publication/f402f4ab?page=17">•GE UNVEILS NUCLEUS™ ENERGY MANAGER—THE FUTU</a> •GE UNVEILS NUCLEUS™ ENERGY MANAGER—THE FUTU<a title="Jan '11 page 18" href="http://viewer.zmags.com/publication/f402f4ab?page=18">Industry [ News ] continued from page 17 </a> Industry [ News ] continued from page 17 <a title="Jan '11 page 19" href="http://viewer.zmags.com/publication/f402f4ab?page=19"></a> <a title="Jan '11 page 20" href="http://viewer.zmags.com/publication/f402f4ab?page=20">Industry [ News ] continued from page 18 </a> Industry [ News ] continued from page 18 <a title="Jan '11 page 21" href="http://viewer.zmags.com/publication/f402f4ab?page=21"> THE “BEST VALUE”PROFESSIONAL RANGES</a> THE “BEST VALUE”PROFESSIONAL RANGES<a title="Jan '11 page 22" href="http://viewer.zmags.com/publication/f402f4ab?page=22">Industry [ News ] continued from page 20 </a> Industry [ News ] continued from page 20 <a title="Jan '11 page 23" href="http://viewer.zmags.com/publication/f402f4ab?page=23">JANUARY 2011 THE RETAIL OBSERVER23</a> JANUARY 2011 THE RETAIL OBSERVER23<a title="Jan '11 page 24" href="http://viewer.zmags.com/publication/f402f4ab?page=24">Industry [ News ] continued from page 22 </a> Industry [ News ] continued from page 22 <a title="Jan '11 page 25" href="http://viewer.zmags.com/publication/f402f4ab?page=25"></a> <a title="Jan '11 page 26" href="http://viewer.zmags.com/publication/f402f4ab?page=26">Industry [ News ] continued from page 24 </a> Industry [ News ] continued from page 24 <a title="Jan '11 page 27" href="http://viewer.zmags.com/publication/f402f4ab?page=27">JANUARY 2011 THE RETAIL OBSERVER27</a> JANUARY 2011 THE RETAIL OBSERVER27<a title="Jan '11 page 28" href="http://viewer.zmags.com/publication/f402f4ab?page=28">Powerful Selling Strategies •Uncork Y</a> Powerful Selling Strategies •Uncork Y<a title="Jan '11 page 29" href="http://viewer.zmags.com/publication/f402f4ab?page=29"></a> <a title="Jan '11 page 30" href="http://viewer.zmags.com/publication/f402f4ab?page=30">Industry [ News ] continued from page 26 </a> Industry [ News ] continued from page 26 <a title="Jan '11 page 31" href="http://viewer.zmags.com/publication/f402f4ab?page=31"></a> <a title="Jan '11 page 32" href="http://viewer.zmags.com/publication/f402f4ab?page=32">Manufacturer {NOTES} •</a> Manufacturer {NOTES} •<a title="Jan '11 page 33" href="http://viewer.zmags.com/publication/f402f4ab?page=33">Light awakens the senses and brings your cooking </a> Light awakens the senses and brings your cooking <a title="Jan '11 page 34" href="http://viewer.zmags.com/publication/f402f4ab?page=34">•2011 InterCES® PRExhibit DatesThursday</a> •2011 InterCES® PRExhibit DatesThursday<a title="Jan '11 page 35" href="http://viewer.zmags.com/publication/f402f4ab?page=35">•nationalEVIEWProduct Debuts at CES1970 Vi</a> •nationalEVIEWProduct Debuts at CES1970 Vi<a title="Jan '11 page 36" href="http://viewer.zmags.com/publication/f402f4ab?page=36">| continued from page 35 |Navigating CES </a> | continued from page 35 |Navigating CES <a title="Jan '11 page 37" href="http://viewer.zmags.com/publication/f402f4ab?page=37">•Show Locations Map</a> •Show Locations Map<a title="Jan '11 page 38" href="http://viewer.zmags.com/publication/f402f4ab?page=38">· A S S O C I AT I O N N E W S CEA Establ</a> · A S S O C I AT I O N N E W S CEA Establ<a title="Jan '11 page 39" href="http://viewer.zmags.com/publication/f402f4ab?page=39"></a> <a title="Jan '11 page 40" href="http://viewer.zmags.com/publication/f402f4ab?page=40">Elly Valas · R E T A I L V I</a> Elly Valas · R E T A I L V I<a title="Jan '11 page 41" href="http://viewer.zmags.com/publication/f402f4ab?page=41">stores who appreciate their reliance onsocial me</a> stores who appreciate their reliance onsocial me<a title="Jan '11 page 42" href="http://viewer.zmags.com/publication/f402f4ab?page=42">John Tschohl · C U S T O M E R S E R V </a> John Tschohl · C U S T O M E R S E R V <a title="Jan '11 page 43" href="http://viewer.zmags.com/publication/f402f4ab?page=43">KBIS.comOlson Photographic, LLCMark Ehlen/Ehl</a> KBIS.comOlson Photographic, LLCMark Ehlen/Ehl<a title="Jan '11 page 44" href="http://viewer.zmags.com/publication/f402f4ab?page=44">Chris Thiede · B R A N D B U I L D I</a> Chris Thiede · B R A N D B U I L D I<a title="Jan '11 page 45" href="http://viewer.zmags.com/publication/f402f4ab?page=45">JANUARY 2011 THE RETAIL OBSERVER45</a> JANUARY 2011 THE RETAIL OBSERVER45<a title="Jan '11 page 46" href="http://viewer.zmags.com/publication/f402f4ab?page=46">Kelly Rigdon · B U S I N E S S S O L U T </a> Kelly Rigdon · B U S I N E S S S O L U T <a title="Jan '11 page 47" href="http://viewer.zmags.com/publication/f402f4ab?page=47">GETCONNECTEDONLINE! TheRetailObserverTo </a> GETCONNECTEDONLINE! TheRetailObserverTo <a title="Jan '11 page 48" href="http://viewer.zmags.com/publication/f402f4ab?page=48">Rick Segel · R E T A I L B U S I N E</a> Rick Segel · R E T A I L B U S I N E<a title="Jan '11 page 49" href="http://viewer.zmags.com/publication/f402f4ab?page=49">TO FIND YOUR LOCAL DISTRIBUTOR PLEASE CALL THE FA</a> TO FIND YOUR LOCAL DISTRIBUTOR PLEASE CALL THE FA<a title="Jan '11 page 50" href="http://viewer.zmags.com/publication/f402f4ab?page=50">Kevin M. Henry · T R E N D S</a> Kevin M. Henry · T R E N D S<a title="Jan '11 page 51" href="http://viewer.zmags.com/publication/f402f4ab?page=51"> The Leukemia & Lymphoma Society -helping patien</a> The Leukemia & Lymphoma Society -helping patien<a title="Jan '11 page 52" href="http://viewer.zmags.com/publication/f402f4ab?page=52">Robert Spector · MOM & POP STORETh</a> Robert Spector · MOM & POP STORETh<a title="Jan '11 page 53" href="http://viewer.zmags.com/publication/f402f4ab?page=53">GET CONNECTED ONLINE!TheRetailObserverTo </a> GET CONNECTED ONLINE!TheRetailObserverTo <a title="Jan '11 page 54" href="http://viewer.zmags.com/publication/f402f4ab?page=54">Global Good Luck TraditionsL ooking</a> Global Good Luck TraditionsL ooking<a title="Jan '11 page 55" href="http://viewer.zmags.com/publication/f402f4ab?page=55">JANUARY6-9INTERNATIONAL CESCONSUMER ELECTRONIC</a> JANUARY6-9INTERNATIONAL CESCONSUMER ELECTRONIC<a title="Jan '11 page 56" href="http://viewer.zmags.com/publication/f402f4ab?page=56">If AppliancesWho Would They Talk to, aB </a> If AppliancesWho Would They Talk to, aB <a title="Jan '11 page 57" href="http://viewer.zmags.com/publication/f402f4ab?page=57">• SERVICE NEWSCould Talk...nd What Would They</a> • SERVICE NEWSCould Talk...nd What Would They<a title="Jan '11 page 58" href="http://viewer.zmags.com/publication/f402f4ab?page=58">• BUYING GROUP NEWSIndependents Get Connected</a> • BUYING GROUP NEWSIndependents Get Connected<a title="Jan '11 page 59" href="http://viewer.zmags.com/publication/f402f4ab?page=59">LOOK WHO'S READING...TheRetailObserver</a> LOOK WHO'S READING...TheRetailObserver<a title="Jan '11 page 60" href="http://viewer.zmags.com/publication/f402f4ab?page=60">• BUYING GROUP NEWSBrandsource and Top Suppl</a> • BUYING GROUP NEWSBrandsource and Top Suppl<a title="Jan '11 page 61" href="http://viewer.zmags.com/publication/f402f4ab?page=61"></a> <a title="Jan '11 page 62" href="http://viewer.zmags.com/publication/f402f4ab?page=62">John MinahanNever Have More B Than You Can FT</a> John MinahanNever Have More B Than You Can FT<a title="Jan '11 page 63" href="http://viewer.zmags.com/publication/f402f4ab?page=63">• FEATURED COLUMN usiness Partnersit in an El</a> • FEATURED COLUMN usiness Partnersit in an El<a title="Jan '11 page 64" href="http://viewer.zmags.com/publication/f402f4ab?page=64">In Memorium • R E M E M B R A N C E</a> In Memorium • R E M E M B R A N C E<a title="Jan '11 page 65" href="http://viewer.zmags.com/publication/f402f4ab?page=65">WALL OF FAME•RETAILERS OBSERVED• WALL O</a> WALL OF FAME•RETAILERS OBSERVED• WALL O<a title="Jan '11 page 66" href="http://viewer.zmags.com/publication/f402f4ab?page=66">Manufacturer {NOTES} •</a> Manufacturer {NOTES} •<a title="Jan '11 page 67" href="http://viewer.zmags.com/publication/f402f4ab?page=67"></a> <a title="Jan '11 page 68" href="http://viewer.zmags.com/publication/f402f4ab?page=68">Steam. Convection. Perfection.</a> Steam. Convection. Perfection.