<br />
Corporate Social Responsibility Report | 2008<br />
<br />
Citizens Energy Group operates as a Public<br />
Charitable Trust engaged in a variety of<br />
businesses:<br />
<br />
Š Citizens Gas - a local distribution<br />
company transporting natural gas to<br />
nearly 266,000 customers in and<br />
around Indianapolis.<br />
Š Citizens Thermal - a district steam<br />
heating and chilled water cooling<br />
provider serving businesses, educational<br />
institutions and industrial facilities across<br />
the Downtown Indianapolis area.<br />
Š Citizens Oil - a producer of oil in<br />
Greene County Indiana.<br />
Š Citizens Resources - a wholly-owned<br />
subsidiary engaging and investing in<br />
various energy-related businesses.<br />
<br />
The Trust has been <a title="2008 Social Responsibility Report page 1" href="http://viewer.zmags.com/publication/f4768e6a?page=1">Corporate Social Responsibility Report | 2008</a> Corporate Social Responsibility Report | 2008<a title="2008 Social Responsibility Report page 2" href="http://viewer.zmags.com/publication/f4768e6a?page=2"></a> <a title="2008 Social Responsibility Report page 3" href="http://viewer.zmags.com/publication/f4768e6a?page=3"> Citizens Energy Group operates as a PublicCha</a> Citizens Energy Group operates as a PublicCha<a title="2008 Social Responsibility Report page 4" href="http://viewer.zmags.com/publication/f4768e6a?page=4">Table of Contents </a> Table of Contents <a title="2008 Social Responsibility Report page 5" href="http://viewer.zmags.com/publication/f4768e6a?page=5">Our VisionŠ We will fulfill the promise of the Tr</a> Our VisionŠ We will fulfill the promise of the Tr<a title="2008 Social Responsibility Report page 6" href="http://viewer.zmags.com/publication/f4768e6a?page=6">4</a> 4<a title="2008 Social Responsibility Report page 7" href="http://viewer.zmags.com/publication/f4768e6a?page=7">A Letter from Our President</a> A Letter from Our President<a title="2008 Social Responsibility Report page 8" href="http://viewer.zmags.com/publication/f4768e6a?page=8">A Letter from Our Presidentof innovative solut</a> A Letter from Our Presidentof innovative solut<a title="2008 Social Responsibility Report page 9" href="http://viewer.zmags.com/publication/f4768e6a?page=9">A Letter from Our Presidentof the Malcolm Bald</a> A Letter from Our Presidentof the Malcolm Bald<a title="2008 Social Responsibility Report page 10" href="http://viewer.zmags.com/publication/f4768e6a?page=10">8</a> 8<a title="2008 Social Responsibility Report page 11" href="http://viewer.zmags.com/publication/f4768e6a?page=11">Accountability The Citizens Energy Group man</a> Accountability The Citizens Energy Group man<a title="2008 Social Responsibility Report page 12" href="http://viewer.zmags.com/publication/f4768e6a?page=12">Accountability </a> Accountability <a title="2008 Social Responsibility Report page 13" href="http://viewer.zmags.com/publication/f4768e6a?page=13">AccountabilityBaldrige Results1000900800 </a> AccountabilityBaldrige Results1000900800 <a title="2008 Social Responsibility Report page 14" href="http://viewer.zmags.com/publication/f4768e6a?page=14">12</a> 12<a title="2008 Social Responsibility Report page 15" href="http://viewer.zmags.com/publication/f4768e6a?page=15">SafetyRhonda Harper, </a> SafetyRhonda Harper, <a title="2008 Social Responsibility Report page 16" href="http://viewer.zmags.com/publication/f4768e6a?page=16">Safety Safety Outr</a> Safety Safety Outr<a title="2008 Social Responsibility Report page 17" href="http://viewer.zmags.com/publication/f4768e6a?page=17">SafetyUtility-Wide Vehicle Accidents4036353</a> SafetyUtility-Wide Vehicle Accidents4036353<a title="2008 Social Responsibility Report page 18" href="http://viewer.zmags.com/publication/f4768e6a?page=18">16</a> 16<a title="2008 Social Responsibility Report page 19" href="http://viewer.zmags.com/publication/f4768e6a?page=19">Reliability and System Integrity</a> Reliability and System Integrity<a title="2008 Social Responsibility Report page 20" href="http://viewer.zmags.com/publication/f4768e6a?page=20">Reliability and System Integritythan 4,000 mil</a> Reliability and System Integritythan 4,000 mil<a title="2008 Social Responsibility Report page 21" href="http://viewer.zmags.com/publication/f4768e6a?page=21">Reliability and System IntegrityCitizens Gas Sy</a> Reliability and System IntegrityCitizens Gas Sy<a title="2008 Social Responsibility Report page 22" href="http://viewer.zmags.com/publication/f4768e6a?page=22">20</a> 20<a title="2008 Social Responsibility Report page 23" href="http://viewer.zmags.com/publication/f4768e6a?page=23">EnvironmentAnn McIver</a> EnvironmentAnn McIver<a title="2008 Social Responsibility Report page 24" href="http://viewer.zmags.com/publication/f4768e6a?page=24">Environment a</a> Environment a<a title="2008 Social Responsibility Report page 25" href="http://viewer.zmags.com/publication/f4768e6a?page=25">EnvironmentEnvironmental Outreach Citizens </a> EnvironmentEnvironmental Outreach Citizens <a title="2008 Social Responsibility Report page 26" href="http://viewer.zmags.com/publication/f4768e6a?page=26">24</a> 24<a title="2008 Social Responsibility Report page 27" href="http://viewer.zmags.com/publication/f4768e6a?page=27">Focus on the Customer</a> Focus on the Customer<a title="2008 Social Responsibility Report page 28" href="http://viewer.zmags.com/publication/f4768e6a?page=28">Focus on the Customerof our customers in an ef</a> Focus on the Customerof our customers in an ef<a title="2008 Social Responsibility Report page 29" href="http://viewer.zmags.com/publication/f4768e6a?page=29">Focus on the CustomerTrust-wide Overall Custome</a> Focus on the CustomerTrust-wide Overall Custome<a title="2008 Social Responsibility Report page 30" href="http://viewer.zmags.com/publication/f4768e6a?page=30">28</a> 28<a title="2008 Social Responsibility Report page 31" href="http://viewer.zmags.com/publication/f4768e6a?page=31">Investing in Our Community</a> Investing in Our Community<a title="2008 Social Responsibility Report page 32" href="http://viewer.zmags.com/publication/f4768e6a?page=32">Investing in Our Community </a> Investing in Our Community <a title="2008 Social Responsibility Report page 33" href="http://viewer.zmags.com/publication/f4768e6a?page=33">Investing in Our CommunityŠ Englewood Communit</a> Investing in Our CommunityŠ Englewood Communit<a title="2008 Social Responsibility Report page 34" href="http://viewer.zmags.com/publication/f4768e6a?page=34">32</a> 32<a title="2008 Social Responsibility Report page 35" href="http://viewer.zmags.com/publication/f4768e6a?page=35">Engaged Workforce</a> Engaged Workforce<a title="2008 Social Responsibility Report page 36" href="http://viewer.zmags.com/publication/f4768e6a?page=36">Engaged Workforce </a> Engaged Workforce <a title="2008 Social Responsibility Report page 37" href="http://viewer.zmags.com/publication/f4768e6a?page=37">Engaged Workforce2007 Employee Loyalty Survey </a> Engaged Workforce2007 Employee Loyalty Survey <a title="2008 Social Responsibility Report page 38" href="http://viewer.zmags.com/publication/f4768e6a?page=38">36</a> 36<a title="2008 Social Responsibility Report page 39" href="http://viewer.zmags.com/publication/f4768e6a?page=39">DiversityCustomer </a> DiversityCustomer <a title="2008 Social Responsibility Report page 40" href="http://viewer.zmags.com/publication/f4768e6a?page=40">DiversityŠ Policies -- Our policies and actions</a> DiversityŠ Policies -- Our policies and actions<a title="2008 Social Responsibility Report page 41" href="http://viewer.zmags.com/publication/f4768e6a?page=41">DiversityMinority & Women’s Business Enterprise</a> DiversityMinority & Women’s Business Enterprise<a title="2008 Social Responsibility Report page 42" href="http://viewer.zmags.com/publication/f4768e6a?page=42">40</a> 40<a title="2008 Social Responsibility Report page 43" href="http://viewer.zmags.com/publication/f4768e6a?page=43">Fiscal Responsibility The operations of the </a> Fiscal Responsibility The operations of the <a title="2008 Social Responsibility Report page 44" href="http://viewer.zmags.com/publication/f4768e6a?page=44">Financial </a> Financial <a title="2008 Social Responsibility Report page 45" href="http://viewer.zmags.com/publication/f4768e6a?page=45">Citizens Energy Group has been designated a Green</a> Citizens Energy Group has been designated a Green<a title="2008 Social Responsibility Report page 46" href="http://viewer.zmags.com/publication/f4768e6a?page=46">2020 North Meridian StreetIndianapolis, Indiana </a> 2020 North Meridian StreetIndianapolis, Indiana