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Best regards
Zmags
INVITE THE
COMPETITORS
CDON.COM - NO. 1 ONLINE
IN THE NORDIC REGION
10–13
No 1 • 2015
CARD READER WITH
POSSIBILITIES
IZETTLE HELPS TO
COLLECT PAYMENT
16–19
DIGITAL REWARD YOUR
CHALLENGES CUSTOMERS
COMPANIES MUST FIND IT PAYS IN
NEW BUSINESS MODELS THE LONG RUN
20–21 24–25
– creating the
brand communities
of tomorrow
the customer
the way
show
Let
02 Smarter Communication www.stralfors.co.uk
Customers are governed
by emotion
G
ood or poor service. tomers.And the focus is al
INVITE THE COMPETITORS CDON.COM - NO. 1 ONLINE IN
02 Smarter Communication
1/2015
04 Smarter Communication
1/2015
06 Smarter Communication
1/2015
How to map the customer journey → Start by getti
“When it comes to booking hotels, b
CDON.COM CDON.COM is part of the Qliro Group, one
Smarter Communication 11 Invite your com
12 Smarter Communication perfume retailer,
Extended service – all year round T
14 Smarter Communication
1/2015
16 Smarter Communication
1/2015
“So far we’ve focused on making it easy to receiv
Hannah Meiton is VP Sales at iZettle, one of many
20 Smarter Communication
1/2015
22 Smarter Communication
WHERE TO FIND GENERATION Z Facebook Autumn 2012
24 Smarter Communication
They have the most loyal customers Loyal customer
SJ PRIO → SJ Prio has three differ- ent levels: w
casE – loyalty SJ is a limited liability company
Portable technology in new format F