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<br /> 2017 GLOBAL<br /> WORKPLACE<br /> TRENDS<br /> Sodexo’s Focus: Quality of Life<br /> Sodexo is the world leader in services that improve quality of life, an<br /> essential factor in individual and organizational performance. Operating in<br /> 80 countries, Sodexo serves 75 million consumers each day through its<br /> unique combination of Onsite Services, Benefits and Rewards Services,<br /> and Personal and Home Services.<br /> At Sodexo, we believe that when companies place people’s quality of life<br /> at the center of their thinking, they create a more committed and engaged<br /> workforce. We have worked to make quality of life something that is<br /> concrete and operational, reconciling individual expectations with the goals<br /> of companies and viewing workplace trends through the lens of quality<br /> of life. We have identified six dimensions of quality of life on which our<br /> services have a direct impact:<br /> The Physical Environment: Ensur<a title="2017 Global Workplace Trends &ndash; Sodexo page 1" href="http://viewer.zmags.com/publication/fc299e2e?page=1"> 2017 GLOBAL WORKPLACE TRENDS</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 2" href="http://viewer.zmags.com/publication/fc299e2e?page=2"> Sodexo’s Focus: Quality of Life Sodexo is the wo</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 3" href="http://viewer.zmags.com/publication/fc299e2e?page=3"> TABLE OF CONTENTS The Art and Science of Sodexo</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 4" href="http://viewer.zmags.com/publication/fc299e2e?page=4"> S odexo is a “people company,” worki</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 5" href="http://viewer.zmags.com/publication/fc299e2e?page=5"> think tanks and more. They are authors, researche</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 6" href="http://viewer.zmags.com/publication/fc299e2e?page=6"> THE ART AND SCIENCE OF SODEXO’S GLOBAL WORKPLAC</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 7" href="http://viewer.zmags.com/publication/fc299e2e?page=7"> 4. The New Gen of Robotics: How Robots 8. </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 8" href="http://viewer.zmags.com/publication/fc299e2e?page=8"> THE AGILE ORGANIZATION STRIKING A BALANCE BETWEEN</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 9" href="http://viewer.zmags.com/publication/fc299e2e?page=9"> The old sense of “rules and pro</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 10" href="http://viewer.zmags.com/publication/fc299e2e?page=10"> THE AGILE ORGANIZATION Striking a Balance Between</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 11" href="http://viewer.zmags.com/publication/fc299e2e?page=11"> Each of these evolutions has taken big bites out </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 12" href="http://viewer.zmags.com/publication/fc299e2e?page=12"> mindset. Businesses need, he says, to “innovate, </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 13" href="http://viewer.zmags.com/publication/fc299e2e?page=13"> “Agility is not limited to a sector or geograph</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 14" href="http://viewer.zmags.com/publication/fc299e2e?page=14"> striving to help employees embrace agility by int</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 15" href="http://viewer.zmags.com/publication/fc299e2e?page=15"> 15</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 16" href="http://viewer.zmags.com/publication/fc299e2e?page=16"> THE RISE OF CROSS-WORKPLACES ACCELERATING INNOVAT</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 17" href="http://viewer.zmags.com/publication/fc299e2e?page=17"> “Creating places and programs where pe</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 18" href="http://viewer.zmags.com/publication/fc299e2e?page=18"> CROSS-WORKPLACES THE RISE OF CROSS-WORKPLACES ACC</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 19" href="http://viewer.zmags.com/publication/fc299e2e?page=19"> “Globalization, the democratization</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 20" href="http://viewer.zmags.com/publication/fc299e2e?page=20"> sustainability. Chevalier tells us: “The most fru</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 21" href="http://viewer.zmags.com/publication/fc299e2e?page=21"> “Open innovation thinking, wh</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 22" href="http://viewer.zmags.com/publication/fc299e2e?page=22"> EMPLOYEES WITHOUT BORDERS UNDERSTANDING THE IMPAC</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 23" href="http://viewer.zmags.com/publication/fc299e2e?page=23"> “[Migration] is not just a crisis of numbers; it </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 24" href="http://viewer.zmags.com/publication/fc299e2e?page=24"> EMPLOYEES WITHOUT BORDERS EMPLOYEES WITHOUT BORDE</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 25" href="http://viewer.zmags.com/publication/fc299e2e?page=25"> “Two factors—language and employment—are ce</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 26" href="http://viewer.zmags.com/publication/fc299e2e?page=26"> in times of recovery and transition, and in emplo</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 27" href="http://viewer.zmags.com/publication/fc299e2e?page=27"> “Business has a responsibility to train workers </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 28" href="http://viewer.zmags.com/publication/fc299e2e?page=28"> THE NEW GEN OF ROBOTICS HOW ROBOTS ARE TRANSFORMI</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 29" href="http://viewer.zmags.com/publication/fc299e2e?page=29"> “Many people are anxious today thinking</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 30" href="http://viewer.zmags.com/publication/fc299e2e?page=30"> ROBOTS AND HUMANS: THE NEW COWORKERS The </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 31" href="http://viewer.zmags.com/publication/fc299e2e?page=31"> UNEXPECTED OPPORTUNITIES Some robots, for instanc</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 32" href="http://viewer.zmags.com/publication/fc299e2e?page=32"> “We do not want to lose the human factor, as this</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 33" href="http://viewer.zmags.com/publication/fc299e2e?page=33"> touch’ that can make the difference to customers.</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 34" href="http://viewer.zmags.com/publication/fc299e2e?page=34"> INTERGENERATIONAL LEARNING A NEW MODEL FOR TALENT</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 35" href="http://viewer.zmags.com/publication/fc299e2e?page=35"> “This new demographic, the ‘experienced economy,</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 36" href="http://viewer.zmags.com/publication/fc299e2e?page=36"> INTERGENERATIONAL LEARNING A New Model for Talent</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 37" href="http://viewer.zmags.com/publication/fc299e2e?page=37"> it in intergenerational relations with “intergene</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 38" href="http://viewer.zmags.com/publication/fc299e2e?page=38"> “OThrgisaniezwatdioenmsoagnrdapbhuisci,ntehses‘es</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 39" href="http://viewer.zmags.com/publication/fc299e2e?page=39"> across generations. As Héctor Martínez, Assistant</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 40" href="http://viewer.zmags.com/publication/fc299e2e?page=40"> PERSONAL BRANDING GOES TO WORK A POWERFUL TOOL FO</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 41" href="http://viewer.zmags.com/publication/fc299e2e?page=41"> “The personal brand should really be the essence </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 42" href="http://viewer.zmags.com/publication/fc299e2e?page=42"> THE VALUE OF OVERLAPPING PERSONAL BRANDS AN</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 43" href="http://viewer.zmags.com/publication/fc299e2e?page=43"> “Personal branding is moving q</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 44" href="http://viewer.zmags.com/publication/fc299e2e?page=44"> “Personal branding has the potential to make last</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 45" href="http://viewer.zmags.com/publication/fc299e2e?page=45"> competitive advantage while improving reputation,</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 46" href="http://viewer.zmags.com/publication/fc299e2e?page=46"> WORKPLACE IMPLICATIONS With more employers checki</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 47" href="http://viewer.zmags.com/publication/fc299e2e?page=47"> SODEXO 2017 GLOBAL WORKPLACE TRENDS 47</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 48" href="http://viewer.zmags.com/publication/fc299e2e?page=48"> REDEFINING WORKPLACE EXPERIENCE PUTTING DESIGN TH</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 49" href="http://viewer.zmags.com/publication/fc299e2e?page=49"> “Design thinking can make employees’ lives </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 50" href="http://viewer.zmags.com/publication/fc299e2e?page=50"> EMPLOYEE EXPERIENCE TOUCH POINTS WORKPLACE EXPER</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 51" href="http://viewer.zmags.com/publication/fc299e2e?page=51"> “Getting buy-in from workers on the design—i.e., </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 52" href="http://viewer.zmags.com/publication/fc299e2e?page=52"> THE DESIGN THINKING APPROACH Improving the workpl</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 53" href="http://viewer.zmags.com/publication/fc299e2e?page=53"> “The goal should be not only to provide a gen</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 54" href="http://viewer.zmags.com/publication/fc299e2e?page=54"> abilities. Modern design in office layouts is her</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 55" href="http://viewer.zmags.com/publication/fc299e2e?page=55"> SODEXO 2017 GLOBAL WORKPLACE TRENDS 55</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 56" href="http://viewer.zmags.com/publication/fc299e2e?page=56"> THE 2030 AGENDA FOR SUSTAINABLE DEVELOPMEN</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 57" href="http://viewer.zmags.com/publication/fc299e2e?page=57"> “The SDGs have given us a new set of g</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 58" href="http://viewer.zmags.com/publication/fc299e2e?page=58"> the company has been committed to since 1966, whe</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 59" href="http://viewer.zmags.com/publication/fc299e2e?page=59"> concerns such as food waste, Malcolm notes, the c</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 60" href="http://viewer.zmags.com/publication/fc299e2e?page=60"> Other organizations are looking to external partn</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 61" href="http://viewer.zmags.com/publication/fc299e2e?page=61"> “Employees feel more engaged and loyal when their</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 62" href="http://viewer.zmags.com/publication/fc299e2e?page=62"> “Very often, sustainability is about exchange—it </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 63" href="http://viewer.zmags.com/publication/fc299e2e?page=63"> THE 2030 AGENDA FOR SUSTAINABLE DEVELOP</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 64" href="http://viewer.zmags.com/publication/fc299e2e?page=64"> UNLOCKING THE POTENTIAL OF MILLENNIAL</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 65" href="http://viewer.zmags.com/publication/fc299e2e?page=65"> Generational Stereotypes, examined figures from t</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 66" href="http://viewer.zmags.com/publication/fc299e2e?page=66"> MILLENNIALS: THE CREST MILLENNIAOLFS</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 67" href="http://viewer.zmags.com/publication/fc299e2e?page=67"> “We’re so fascinated with millennials because we’</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 68" href="http://viewer.zmags.com/publication/fc299e2e?page=68"> existence, and they want a workplace that support</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 69" href="http://viewer.zmags.com/publication/fc299e2e?page=69"> “Employers should be creating new exp</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 70" href="http://viewer.zmags.com/publication/fc299e2e?page=70"> “Millennials are really driven by the idea of YOL</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 71" href="http://viewer.zmags.com/publication/fc299e2e?page=71"> SODEXO 2017 GLOBAL WORKPLACE TRENDS 71</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 72" href="http://viewer.zmags.com/publication/fc299e2e?page=72"> WELLNESS 3.0 THE WORKPLACE AS A WELLNESS DESTINAT</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 73" href="http://viewer.zmags.com/publication/fc299e2e?page=73"> “Most workplace wellness programs are</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 74" href="http://viewer.zmags.com/publication/fc299e2e?page=74"> “The old model consists of wellness programs that</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 75" href="http://viewer.zmags.com/publication/fc299e2e?page=75"> work environments for different functions. For ex</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 76" href="http://viewer.zmags.com/publication/fc299e2e?page=76"> MOVINGTOWARDWORKERSAFETYANDHEALTH MOVING </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 77" href="http://viewer.zmags.com/publication/fc299e2e?page=77"> and design, led by the U.S. Centers for Disease C</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 78" href="http://viewer.zmags.com/publication/fc299e2e?page=78"> “Cultural norms are very important to consider; e</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 79" href="http://viewer.zmags.com/publication/fc299e2e?page=79"> their workplaces healthy “destinations” for emplo</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 80" href="http://viewer.zmags.com/publication/fc299e2e?page=80"> 80 SODEXO 2017 GLOBAL WORKPLACE TRENDS</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 81" href="http://viewer.zmags.com/publication/fc299e2e?page=81"> More About the Experts Who Contributed Sodexo con</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 82" href="http://viewer.zmags.com/publication/fc299e2e?page=82"> Gudrun Litzenberger, General Secretary, Internati</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 83" href="http://viewer.zmags.com/publication/fc299e2e?page=83"> Gaurav Gulati, Asia’s Leading Personal Branding a</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 84" href="http://viewer.zmags.com/publication/fc299e2e?page=84"> Thomas Candeal, Sustainability Project Manager, I</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 85" href="http://viewer.zmags.com/publication/fc299e2e?page=85"> Joan Kuhl, Founder and President, Why Millennials</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 86" href="http://viewer.zmags.com/publication/fc299e2e?page=86"> Endnotes THE AGILE ORGANIZATION 1 Original inter</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 87" href="http://viewer.zmags.com/publication/fc299e2e?page=87"> THE NEW GEN OF ROBOTICS 1 rolandberger.com/public</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 88" href="http://viewer.zmags.com/publication/fc299e2e?page=88"> PERSONAL BRANDING GOES TO WORK 1 Original intervi</a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 89" href="http://viewer.zmags.com/publication/fc299e2e?page=89"> 9 group.bnpparibas/en/news/bnp-paribas-glob- </a> <a title="2017 Global Workplace Trends &ndash; Sodexo page 90" href="http://viewer.zmags.com/publication/fc299e2e?page=90"> www.sodexo.com 90 SODEXO 2017 GLOBAL </a>