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<br /> Spring 2012<br /> 2012 AKFCF<br /> COnVEnTiOn<br /> 2012 AKFCF Convention wrap-up. A full report from<br /> San Antonio, Texas, including the keynotes, workshops,<br /> exhibits, and the Final Night Gala.<br /> Also Inside:<br /> Service Awards • Shining Stars • GAC Report • Convention Speaker Profiles<br /> <br /> <br /> Cover<br /> contents<br /> table of<br /> 2012 Convention Wrap-Up:<br /> At this year’s convention in San Antonio,<br /> AKFCF leadership and guest speakers<br /> shared several strategies for improving<br /> franchisees’ businesses and creating<br /> breakthrough results for 2012 and beyond.<br /> Spring 2012<br /> features<br /> departments<br /> 14<br /> gAC report:<br /> Staying in the game 56<br /> By Dan Gans and Amanda Hagy<br /> Fresh off a successful AKFCF 2012 Convention, the GAC and regional Short<br /> Polaris are hard at<a title="AKFCF_Spring12_Zmags page 1" href="http://viewer.zmags.com/publication/fd47d62a?page=1"> Spring 2012 2012 AKFCF COnVEnTiOn 2012 A</a> <a title="AKFCF_Spring12_Zmags page 2" href="http://viewer.zmags.com/publication/fd47d62a?page=2"> </a> <a title="AKFCF_Spring12_Zmags page 3" href="http://viewer.zmags.com/publication/fd47d62a?page=3"> </a> <a title="AKFCF_Spring12_Zmags page 4" href="http://viewer.zmags.com/publication/fd47d62a?page=4"> Cover contents table of 2012 Convent</a> <a title="AKFCF_Spring12_Zmags page 5" href="http://viewer.zmags.com/publication/fd47d62a?page=5"> </a> <a title="AKFCF_Spring12_Zmags page 6" href="http://viewer.zmags.com/publication/fd47d62a?page=6"> From the Editor reconnecting After a Long Y</a> <a title="AKFCF_Spring12_Zmags page 7" href="http://viewer.zmags.com/publication/fd47d62a?page=7"> </a> <a title="AKFCF_Spring12_Zmags page 8" href="http://viewer.zmags.com/publication/fd47d62a?page=8"> President’s report A ‘Leadershift’ for Kentuc</a> <a title="AKFCF_Spring12_Zmags page 9" href="http://viewer.zmags.com/publication/fd47d62a?page=9"> </a> <a title="AKFCF_Spring12_Zmags page 10" href="http://viewer.zmags.com/publication/fd47d62a?page=10"> NCAC report nCAC and KFC – 2012 and Beyond </a> <a title="AKFCF_Spring12_Zmags page 11" href="http://viewer.zmags.com/publication/fd47d62a?page=11"> </a> <a title="AKFCF_Spring12_Zmags page 12" href="http://viewer.zmags.com/publication/fd47d62a?page=12"> NCAC report require collaboration so that </a> <a title="AKFCF_Spring12_Zmags page 13" href="http://viewer.zmags.com/publication/fd47d62a?page=13"> </a> <a title="AKFCF_Spring12_Zmags page 14" href="http://viewer.zmags.com/publication/fd47d62a?page=14"> In The news KFc contest winner donates his w</a> <a title="AKFCF_Spring12_Zmags page 15" href="http://viewer.zmags.com/publication/fd47d62a?page=15"> whole family can enjoy time together and their ow</a> <a title="AKFCF_Spring12_Zmags page 16" href="http://viewer.zmags.com/publication/fd47d62a?page=16"> GAC REPORT Staying in the game F </a> <a title="AKFCF_Spring12_Zmags page 17" href="http://viewer.zmags.com/publication/fd47d62a?page=17"> By Dan gans & amanda hagy, POLaRiS COnSULting, LL</a> <a title="AKFCF_Spring12_Zmags page 18" href="http://viewer.zmags.com/publication/fd47d62a?page=18"> 16 GAC Report AKFCF – PolitiCAl ACtion Committe</a> <a title="AKFCF_Spring12_Zmags page 19" href="http://viewer.zmags.com/publication/fd47d62a?page=19"> corporate tax rates. We will support reducing cor</a> <a title="AKFCF_Spring12_Zmags page 20" href="http://viewer.zmags.com/publication/fd47d62a?page=20"> Service Awards SERVICE AWARDS KFC 2012 </a> <a title="AKFCF_Spring12_Zmags page 21" href="http://viewer.zmags.com/publication/fd47d62a?page=21"> A common theme for KFC f</a> <a title="AKFCF_Spring12_Zmags page 22" href="http://viewer.zmags.com/publication/fd47d62a?page=22"> Service Awards Lake City. Pete always kept an e</a> <a title="AKFCF_Spring12_Zmags page 23" href="http://viewer.zmags.com/publication/fd47d62a?page=23"> K 50 YEARS gf </a> <a title="AKFCF_Spring12_Zmags page 24" href="http://viewer.zmags.com/publication/fd47d62a?page=24"> Service Awards The Freemans, now in the</a> <a title="AKFCF_Spring12_Zmags page 25" href="http://viewer.zmags.com/publication/fd47d62a?page=25"> sold barbecue, so the bucket on the building had </a> <a title="AKFCF_Spring12_Zmags page 26" href="http://viewer.zmags.com/publication/fd47d62a?page=26"> Service Awards employees who tell her of their </a> <a title="AKFCF_Spring12_Zmags page 27" href="http://viewer.zmags.com/publication/fd47d62a?page=27"> t 40 YEARS wn </a> <a title="AKFCF_Spring12_Zmags page 28" href="http://viewer.zmags.com/publication/fd47d62a?page=28"> Shining Stars The</a> <a title="AKFCF_Spring12_Zmags page 29" href="http://viewer.zmags.com/publication/fd47d62a?page=29"> Greg Atwell, right, with Brandon Robertson and Da</a> <a title="AKFCF_Spring12_Zmags page 30" href="http://viewer.zmags.com/publication/fd47d62a?page=30"> Shining Stars Joan Bowling, r</a> <a title="AKFCF_Spring12_Zmags page 31" href="http://viewer.zmags.com/publication/fd47d62a?page=31"> deceased, he purchased eight corporate locations.</a> <a title="AKFCF_Spring12_Zmags page 32" href="http://viewer.zmags.com/publication/fd47d62a?page=32"> Shining Stars Currently, he serves as 1st vice </a> <a title="AKFCF_Spring12_Zmags page 33" href="http://viewer.zmags.com/publication/fd47d62a?page=33"> arises,”hesaid.“Thestrengthofourfranchisesystemco</a> <a title="AKFCF_Spring12_Zmags page 34" href="http://viewer.zmags.com/publication/fd47d62a?page=34"> Shining Stars Brandon Roberts</a> <a title="AKFCF_Spring12_Zmags page 35" href="http://viewer.zmags.com/publication/fd47d62a?page=35"> them into my planning, and we as an association a</a> <a title="AKFCF_Spring12_Zmags page 36" href="http://viewer.zmags.com/publication/fd47d62a?page=36"> Shining Stars Russ Warder, c</a> <a title="AKFCF_Spring12_Zmags page 37" href="http://viewer.zmags.com/publication/fd47d62a?page=37"> </a> <a title="AKFCF_Spring12_Zmags page 38" href="http://viewer.zmags.com/publication/fd47d62a?page=38"> Convention Wrap-up 2012 AKFCF Convention 36</a> <a title="AKFCF_Spring12_Zmags page 39" href="http://viewer.zmags.com/publication/fd47d62a?page=39"> Wrap-up FROm FEBRuARY 1-4, 2012, ThE AKFCF FAmILY</a> <a title="AKFCF_Spring12_Zmags page 40" href="http://viewer.zmags.com/publication/fd47d62a?page=40"> Convention Wrap-Up Hearts Apart Community se</a> <a title="AKFCF_Spring12_Zmags page 41" href="http://viewer.zmags.com/publication/fd47d62a?page=41"> raY Zimmerer memorial golF tournament Golf e</a> <a title="AKFCF_Spring12_Zmags page 42" href="http://viewer.zmags.com/publication/fd47d62a?page=42"> Convention Wrap-Up Each year, the AKFCF Conv</a> <a title="AKFCF_Spring12_Zmags page 43" href="http://viewer.zmags.com/publication/fd47d62a?page=43"> Julie rogers Mantlo, vendor liaison. Mantlo is a </a> <a title="AKFCF_Spring12_Zmags page 44" href="http://viewer.zmags.com/publication/fd47d62a?page=44"> Convention Wrap-Up KEYNOTE SPEAKERS michael Abr</a> <a title="AKFCF_Spring12_Zmags page 45" href="http://viewer.zmags.com/publication/fd47d62a?page=45"> Part of being a good leader, as Harry Balzer </a> <a title="AKFCF_Spring12_Zmags page 46" href="http://viewer.zmags.com/publication/fd47d62a?page=46"> Convention Wrap-Up GENERAL SESSION Leadership f</a> <a title="AKFCF_Spring12_Zmags page 47" href="http://viewer.zmags.com/publication/fd47d62a?page=47"> Brand day Friday, Feb. 3, was Brand Day at t</a> <a title="AKFCF_Spring12_Zmags page 48" href="http://viewer.zmags.com/publication/fd47d62a?page=48"> Convention Wrap-Up the KFc scholars Program </a> <a title="AKFCF_Spring12_Zmags page 49" href="http://viewer.zmags.com/publication/fd47d62a?page=49"> FOR YOLANdA GONzALEz, IT wAS A NIGhT TO REmEmBER </a> <a title="AKFCF_Spring12_Zmags page 50" href="http://viewer.zmags.com/publication/fd47d62a?page=50"> Convention Wrap-Up In Recognition of Their Ser</a> <a title="AKFCF_Spring12_Zmags page 51" href="http://viewer.zmags.com/publication/fd47d62a?page=51"> shining stars award This year’s recipients</a> <a title="AKFCF_Spring12_Zmags page 52" href="http://viewer.zmags.com/publication/fd47d62a?page=52"> Convention Wrap-Up LEAdERShIP Learn the Lessons </a> <a title="AKFCF_Spring12_Zmags page 53" href="http://viewer.zmags.com/publication/fd47d62a?page=53"> There’s almost nothing new under the sun, h</a> <a title="AKFCF_Spring12_Zmags page 54" href="http://viewer.zmags.com/publication/fd47d62a?page=54"> SCloungvention Wrap-Up AKFCF 2012 CONvENTION Ex</a> <a title="AKFCF_Spring12_Zmags page 55" href="http://viewer.zmags.com/publication/fd47d62a?page=55"> Shoes For Crews Simmons Foods Small Business Admi</a> <a title="AKFCF_Spring12_Zmags page 56" href="http://viewer.zmags.com/publication/fd47d62a?page=56"> Convention Wrap-Up Final night gala As tradi</a> <a title="AKFCF_Spring12_Zmags page 57" href="http://viewer.zmags.com/publication/fd47d62a?page=57"> Business Cards </a> <a title="AKFCF_Spring12_Zmags page 58" href="http://viewer.zmags.com/publication/fd47d62a?page=58"> Regional Short Southern California KFC Franch</a> <a title="AKFCF_Spring12_Zmags page 59" href="http://viewer.zmags.com/publication/fd47d62a?page=59"> customer service oriented profes- sional. He </a> <a title="AKFCF_Spring12_Zmags page 60" href="http://viewer.zmags.com/publication/fd47d62a?page=60"> UFPC Resource Services resource Services pr</a> <a title="AKFCF_Spring12_Zmags page 61" href="http://viewer.zmags.com/publication/fd47d62a?page=61"> </a> <a title="AKFCF_Spring12_Zmags page 62" href="http://viewer.zmags.com/publication/fd47d62a?page=62"> Education Committee Free Online Training at A</a> <a title="AKFCF_Spring12_Zmags page 63" href="http://viewer.zmags.com/publication/fd47d62a?page=63"> </a> <a title="AKFCF_Spring12_Zmags page 64" href="http://viewer.zmags.com/publication/fd47d62a?page=64"> CARIBLA report Former CAriBLA gM Shares Secre</a> <a title="AKFCF_Spring12_Zmags page 65" href="http://viewer.zmags.com/publication/fd47d62a?page=65"> is increasing importance being placed on integrat</a> <a title="AKFCF_Spring12_Zmags page 66" href="http://viewer.zmags.com/publication/fd47d62a?page=66"> Mexico report new product in Mexico: Hot Cruj</a> <a title="AKFCF_Spring12_Zmags page 67" href="http://viewer.zmags.com/publication/fd47d62a?page=67"> Nothing complements KFC chicken like flaky biscui</a> <a title="AKFCF_Spring12_Zmags page 68" href="http://viewer.zmags.com/publication/fd47d62a?page=68"> KFC/NPC report UFpC at the AKFCF Convention E</a> <a title="AKFCF_Spring12_Zmags page 69" href="http://viewer.zmags.com/publication/fd47d62a?page=69"> President KFC U.S. report This is Our Year </a> <a title="AKFCF_Spring12_Zmags page 70" href="http://viewer.zmags.com/publication/fd47d62a?page=70"> COO KFC U.S. report Let’s Move This Brand</a> <a title="AKFCF_Spring12_Zmags page 71" href="http://viewer.zmags.com/publication/fd47d62a?page=71"> OEC report Something To Look Forward To 6 B</a> <a title="AKFCF_Spring12_Zmags page 72" href="http://viewer.zmags.com/publication/fd47d62a?page=72"> Executive Director Update Convention Update </a> <a title="AKFCF_Spring12_Zmags page 73" href="http://viewer.zmags.com/publication/fd47d62a?page=73"> thoughtful about it. Michael Abrashoff ’s keynote</a> <a title="AKFCF_Spring12_Zmags page 74" href="http://viewer.zmags.com/publication/fd47d62a?page=74"> Looking Back </a> <a title="AKFCF_Spring12_Zmags page 75" href="http://viewer.zmags.com/publication/fd47d62a?page=75"> </a> <a title="AKFCF_Spring12_Zmags page 76" href="http://viewer.zmags.com/publication/fd47d62a?page=76"> </a>