<br />
Spring 2014<br />
www.hmi-online.com<br />
An of cial<br />
publication of<br />
www.ehma.com<br />
Agent of change<br />
Harriet Green on transforming<br />
Thomas CookÕ s fortunes<br />
Last orders<br />
What is the future of hotel<br />
room service?<br />
The inside view<br />
Industry leaders discuss French hotel performance<br />
Global philanthropy • Wine trends • Healthy hotels • Iniala Beach House<br />
A concise form and selected materials<br />
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int<a title="HMI Spring 2014 + Archive page 1" href="http://viewer.zmags.com/publication/fdb7bfaf?page=1"> Spring 2014 www.hmi-online.com </a>
<a title="HMI Spring 2014 + Archive page 2" href="http://viewer.zmags.com/publication/fdb7bfaf?page=2"> A concise form and selected materials Gira Esprit</a>
<a title="HMI Spring 2014 + Archive page 3" href="http://viewer.zmags.com/publication/fdb7bfaf?page=3"> From the editor On the web... Keep up with the la</a>
<a title="HMI Spring 2014 + Archive page 4" href="http://viewer.zmags.com/publication/fdb7bfaf?page=4"> Spa My Blend by Clarins Velaa Private </a>
<a title="HMI Spring 2014 + Archive page 5" href="http://viewer.zmags.com/publication/fdb7bfaf?page=5"> Science, Experience, Senses.</a>
<a title="HMI Spring 2014 + Archive page 6" href="http://viewer.zmags.com/publication/fdb7bfaf?page=6"> LUXURY AT ITS BEST The BeoVision 11 is a masterp</a>
<a title="HMI Spring 2014 + Archive page 7" href="http://viewer.zmags.com/publication/fdb7bfaf?page=7"> Contents 14 Harriet Green discusses Thomas Cook’s</a>
<a title="HMI Spring 2014 + Archive page 8" href="http://viewer.zmags.com/publication/fdb7bfaf?page=8"> Contents 38 Corridor of insight Noppen Operati</a>
<a title="HMI Spring 2014 + Archive page 9" href="http://viewer.zmags.com/publication/fdb7bfaf?page=9"> Offering that something extra means guests </a>
<a title="HMI Spring 2014 + Archive page 10" href="http://viewer.zmags.com/publication/fdb7bfaf?page=10"> The intelligence > Hotel news News BuSIneSS ca</a>
<a title="HMI Spring 2014 + Archive page 11" href="http://viewer.zmags.com/publication/fdb7bfaf?page=11"> The intelligence > Vital statistics Vital stat</a>
<a title="HMI Spring 2014 + Archive page 12" href="http://viewer.zmags.com/publication/fdb7bfaf?page=12"> Insight > EHMA Sustainability and corporate soc</a>
<a title="HMI Spring 2014 + Archive page 13" href="http://viewer.zmags.com/publication/fdb7bfaf?page=13"> Electrolux Professional Imagine… serving 30,00</a>
<a title="HMI Spring 2014 + Archive page 14" href="http://viewer.zmags.com/publication/fdb7bfaf?page=14"> The big interview > Harriet Green Agent changofe </a>
<a title="HMI Spring 2014 + Archive page 15" href="http://viewer.zmags.com/publication/fdb7bfaf?page=15"> The big interview > Harriet Green </a>
<a title="HMI Spring 2014 + Archive page 16" href="http://viewer.zmags.com/publication/fdb7bfaf?page=16"> The big interview > Harriet Green of the compan</a>
<a title="HMI Spring 2014 + Archive page 17" href="http://viewer.zmags.com/publication/fdb7bfaf?page=17"> 17-18 September 2014 Jumeirah Carlton Tower, Lond</a>
<a title="HMI Spring 2014 + Archive page 18" href="http://viewer.zmags.com/publication/fdb7bfaf?page=18"> Professional cleaning – quiet and powerful. At K</a>
<a title="HMI Spring 2014 + Archive page 19" href="http://viewer.zmags.com/publication/fdb7bfaf?page=19"> Special report > Philanthropy Hotels for human</a>
<a title="HMI Spring 2014 + Archive page 20" href="http://viewer.zmags.com/publication/fdb7bfaf?page=20"> Special report > Philanthropy high levels of y</a>
<a title="HMI Spring 2014 + Archive page 21" href="http://viewer.zmags.com/publication/fdb7bfaf?page=21"> Special report > Philanthropy </a>
<a title="HMI Spring 2014 + Archive page 22" href="http://viewer.zmags.com/publication/fdb7bfaf?page=22"> ® </a>
<a title="HMI Spring 2014 + Archive page 23" href="http://viewer.zmags.com/publication/fdb7bfaf?page=23"> Management of HVAC and VRF equipment Tiered Acce</a>
<a title="HMI Spring 2014 + Archive page 24" href="http://viewer.zmags.com/publication/fdb7bfaf?page=24"> Insight > Business management & development Afte</a>
<a title="HMI Spring 2014 + Archive page 25" href="http://viewer.zmags.com/publication/fdb7bfaf?page=25"> Insight > Business management & development </a>
<a title="HMI Spring 2014 + Archive page 26" href="http://viewer.zmags.com/publication/fdb7bfaf?page=26"> Insight > Business management & development Bal</a>
<a title="HMI Spring 2014 + Archive page 27" href="http://viewer.zmags.com/publication/fdb7bfaf?page=27"> Company insight > Business management & developme</a>
<a title="HMI Spring 2014 + Archive page 28" href="http://viewer.zmags.com/publication/fdb7bfaf?page=28"> Insight > Business management & development Into </a>
<a title="HMI Spring 2014 + Archive page 29" href="http://viewer.zmags.com/publication/fdb7bfaf?page=29"> Insight > Business management & development are</a>
<a title="HMI Spring 2014 + Archive page 30" href="http://viewer.zmags.com/publication/fdb7bfaf?page=30"> </a>
<a title="HMI Spring 2014 + Archive page 31" href="http://viewer.zmags.com/publication/fdb7bfaf?page=31"> Company insight > Business management & developme</a>
<a title="HMI Spring 2014 + Archive page 32" href="http://viewer.zmags.com/publication/fdb7bfaf?page=32"> Hotel Silken Diagonal, Spain Grand Hotel</a>
<a title="HMI Spring 2014 + Archive page 33" href="http://viewer.zmags.com/publication/fdb7bfaf?page=33"> Company insight > Regional focus Interior ambia</a>
<a title="HMI Spring 2014 + Archive page 34" href="http://viewer.zmags.com/publication/fdb7bfaf?page=34"> Regional focus > France French revolution All is </a>
<a title="HMI Spring 2014 + Archive page 35" href="http://viewer.zmags.com/publication/fdb7bfaf?page=35"> But, while these end-of-year figures appea</a>
<a title="HMI Spring 2014 + Archive page 36" href="http://viewer.zmags.com/publication/fdb7bfaf?page=36"> Regional focus > France its second chairman and</a>
<a title="HMI Spring 2014 + Archive page 37" href="http://viewer.zmags.com/publication/fdb7bfaf?page=37"> Regional focus > France “I think this is</a>
<a title="HMI Spring 2014 + Archive page 38" href="http://viewer.zmags.com/publication/fdb7bfaf?page=38"> Company insight > Regional focus Corridor of in</a>
<a title="HMI Spring 2014 + Archive page 39" href="http://viewer.zmags.com/publication/fdb7bfaf?page=39"> SPRING DATELINE 28 APRIL 1 MAY 2014 NEW 100s OF</a>
<a title="HMI Spring 2014 + Archive page 40" href="http://viewer.zmags.com/publication/fdb7bfaf?page=40"> The world leader in commercial laundry UNIM</a>
<a title="HMI Spring 2014 + Archive page 41" href="http://viewer.zmags.com/publication/fdb7bfaf?page=41"> Insight > Operations </a>
<a title="HMI Spring 2014 + Archive page 42" href="http://viewer.zmags.com/publication/fdb7bfaf?page=42"> Insight > Operations </a>
<a title="HMI Spring 2014 + Archive page 43" href="http://viewer.zmags.com/publication/fdb7bfaf?page=43"> Insight > Operations restaurants like Wolfgang </a>
<a title="HMI Spring 2014 + Archive page 44" href="http://viewer.zmags.com/publication/fdb7bfaf?page=44"> Company insight > Operations Choose something c</a>
<a title="HMI Spring 2014 + Archive page 45" href="http://viewer.zmags.com/publication/fdb7bfaf?page=45"> Company insight > Operations Rebuild the kitche</a>
<a title="HMI Spring 2014 + Archive page 46" href="http://viewer.zmags.com/publication/fdb7bfaf?page=46"> G-Ca è Co ee Server Perfect for you and your g</a>
<a title="HMI Spring 2014 + Archive page 47" href="http://viewer.zmags.com/publication/fdb7bfaf?page=47"> Company insight > Operations Coffee that awaken</a>
<a title="HMI Spring 2014 + Archive page 48" href="http://viewer.zmags.com/publication/fdb7bfaf?page=48"> SALTO INNOVATION KEEPS YOU ONE JUMP AHEAD Why we</a>
<a title="HMI Spring 2014 + Archive page 49" href="http://viewer.zmags.com/publication/fdb7bfaf?page=49"> Slovak Rep. · Switzerland · UAe · Uk · USA I T: +</a>
<a title="HMI Spring 2014 + Archive page 50" href="http://viewer.zmags.com/publication/fdb7bfaf?page=50"> </a>
<a title="HMI Spring 2014 + Archive page 51" href="http://viewer.zmags.com/publication/fdb7bfaf?page=51"> Company insight > Operations Trade space, brand</a>
<a title="HMI Spring 2014 + Archive page 52" href="http://viewer.zmags.com/publication/fdb7bfaf?page=52"> Insight > Technology The guest connection Desp</a>
<a title="HMI Spring 2014 + Archive page 53" href="http://viewer.zmags.com/publication/fdb7bfaf?page=53"> Insight > Technology are now driving the trends</a>
<a title="HMI Spring 2014 + Archive page 54" href="http://viewer.zmags.com/publication/fdb7bfaf?page=54"> Insight > Technology Simple and discreet tec</a>
<a title="HMI Spring 2014 + Archive page 55" href="http://viewer.zmags.com/publication/fdb7bfaf?page=55"> Company insight > Technology Challenge the sens</a>
<a title="HMI Spring 2014 + Archive page 56" href="http://viewer.zmags.com/publication/fdb7bfaf?page=56"> Company insight > Technology Protect the entire</a>
<a title="HMI Spring 2014 + Archive page 57" href="http://viewer.zmags.com/publication/fdb7bfaf?page=57"> Your locks are protecting more than what’s </a>
<a title="HMI Spring 2014 + Archive page 58" href="http://viewer.zmags.com/publication/fdb7bfaf?page=58"> Company insight > Technology One hotel room, on</a>
<a title="HMI Spring 2014 + Archive page 59" href="http://viewer.zmags.com/publication/fdb7bfaf?page=59"> Company insight > Technology </a>
<a title="HMI Spring 2014 + Archive page 60" href="http://viewer.zmags.com/publication/fdb7bfaf?page=60"> Company insight > Technology Innovative in-room</a>
<a title="HMI Spring 2014 + Archive page 61" href="http://viewer.zmags.com/publication/fdb7bfaf?page=61"> Company insight > Technology Another myth is</a>
<a title="HMI Spring 2014 + Archive page 62" href="http://viewer.zmags.com/publication/fdb7bfaf?page=62"> Insight > Security Upon closer inspection As </a>
<a title="HMI Spring 2014 + Archive page 63" href="http://viewer.zmags.com/publication/fdb7bfaf?page=63"> Insight > Security contamination are still majo</a>
<a title="HMI Spring 2014 + Archive page 64" href="http://viewer.zmags.com/publication/fdb7bfaf?page=64"> EUROPEAN In association with </a>
<a title="HMI Spring 2014 + Archive page 65" href="http://viewer.zmags.com/publication/fdb7bfaf?page=65"> Hotel Management_Firescape-A.pdf 1 27/01/2014 12:</a>
<a title="HMI Spring 2014 + Archive page 66" href="http://viewer.zmags.com/publication/fdb7bfaf?page=66"> Avigilon can show you the entire 2013-Feb-02 06:4</a>
<a title="HMI Spring 2014 + Archive page 67" href="http://viewer.zmags.com/publication/fdb7bfaf?page=67"> Company insight > Security The best evidence O</a>
<a title="HMI Spring 2014 + Archive page 68" href="http://viewer.zmags.com/publication/fdb7bfaf?page=68"> Company insight > Security Five-star fire safety</a>
<a title="HMI Spring 2014 + Archive page 69" href="http://viewer.zmags.com/publication/fdb7bfaf?page=69"> Insight > Middle East Taste the difference The Mi</a>
<a title="HMI Spring 2014 + Archive page 70" href="http://viewer.zmags.com/publication/fdb7bfaf?page=70"> Insight > Middle East “In many instances, </a>
<a title="HMI Spring 2014 + Archive page 71" href="http://viewer.zmags.com/publication/fdb7bfaf?page=71"> Insight > Middle East </a>
<a title="HMI Spring 2014 + Archive page 72" href="http://viewer.zmags.com/publication/fdb7bfaf?page=72"> Company insight > Middle East Gateway to the ci</a>
<a title="HMI Spring 2014 + Archive page 73" href="http://viewer.zmags.com/publication/fdb7bfaf?page=73"> Company insight > Middle East </a>
<a title="HMI Spring 2014 + Archive page 74" href="http://viewer.zmags.com/publication/fdb7bfaf?page=74"> Company insight > Middle East Award-winning hos</a>
<a title="HMI Spring 2014 + Archive page 75" href="http://viewer.zmags.com/publication/fdb7bfaf?page=75"> Company insight > Middle East </a>
<a title="HMI Spring 2014 + Archive page 76" href="http://viewer.zmags.com/publication/fdb7bfaf?page=76"> Insight > Food & beverage A good year The global</a>
<a title="HMI Spring 2014 + Archive page 77" href="http://viewer.zmags.com/publication/fdb7bfaf?page=77"> Insight > Food & beverage a wine bar, among oth</a>
<a title="HMI Spring 2014 + Archive page 78" href="http://viewer.zmags.com/publication/fdb7bfaf?page=78"> Insight > Food & beverage or 40, Maltby Street </a>
<a title="HMI Spring 2014 + Archive page 79" href="http://viewer.zmags.com/publication/fdb7bfaf?page=79"> Insight > Food & beverage Professional warewashi</a>
<a title="HMI Spring 2014 + Archive page 80" href="http://viewer.zmags.com/publication/fdb7bfaf?page=80"> WMF 1500 S Your next step! </a>
<a title="HMI Spring 2014 + Archive page 81" href="http://viewer.zmags.com/publication/fdb7bfaf?page=81"> Company insight > Food & beverage Bean-to-cup c</a>
<a title="HMI Spring 2014 + Archive page 82" href="http://viewer.zmags.com/publication/fdb7bfaf?page=82"> Table Top Siamonie by Sielaff The ideal machine </a>
<a title="HMI Spring 2014 + Archive page 83" href="http://viewer.zmags.com/publication/fdb7bfaf?page=83"> Company insight > Food & beverage Rise of the m</a>
<a title="HMI Spring 2014 + Archive page 84" href="http://viewer.zmags.com/publication/fdb7bfaf?page=84"> capture the Italian taste at www.angelopo.it +39 </a>
<a title="HMI Spring 2014 + Archive page 85" href="http://viewer.zmags.com/publication/fdb7bfaf?page=85"> Company insight > Food & beverage Aesthetics ar</a>
<a title="HMI Spring 2014 + Archive page 86" href="http://viewer.zmags.com/publication/fdb7bfaf?page=86"> Insight > Guest amenities </a>
<a title="HMI Spring 2014 + Archive page 87" href="http://viewer.zmags.com/publication/fdb7bfaf?page=87"> Insight > Guest amenities The spa or gym no</a>
<a title="HMI Spring 2014 + Archive page 88" href="http://viewer.zmags.com/publication/fdb7bfaf?page=88"> Insight > Guest amenities </a>
<a title="HMI Spring 2014 + Archive page 89" href="http://viewer.zmags.com/publication/fdb7bfaf?page=89"> Tradition in Antique Brass The perfect symbio</a>
<a title="HMI Spring 2014 + Archive page 90" href="http://viewer.zmags.com/publication/fdb7bfaf?page=90"> </a>
<a title="HMI Spring 2014 + Archive page 91" href="http://viewer.zmags.com/publication/fdb7bfaf?page=91"> Company insight > Guest amenities Trademark tru</a>
<a title="HMI Spring 2014 + Archive page 92" href="http://viewer.zmags.com/publication/fdb7bfaf?page=92"> IN-TANK. THE FIRST WC TO HAVE THE CISTERN </a>
<a title="HMI Spring 2014 + Archive page 93" href="http://viewer.zmags.com/publication/fdb7bfaf?page=93"> Company insight > Guest amenities The revolutio</a>
<a title="HMI Spring 2014 + Archive page 94" href="http://viewer.zmags.com/publication/fdb7bfaf?page=94"> You are there to serve your guests. We are here t</a>
<a title="HMI Spring 2014 + Archive page 95" href="http://viewer.zmags.com/publication/fdb7bfaf?page=95"> Insight > Design </a>
<a title="HMI Spring 2014 + Archive page 96" href="http://viewer.zmags.com/publication/fdb7bfaf?page=96"> Insight > Design scouring the planet for two ye</a>
<a title="HMI Spring 2014 + Archive page 97" href="http://viewer.zmags.com/publication/fdb7bfaf?page=97"> Insight > Design </a>
<a title="HMI Spring 2014 + Archive page 98" href="http://viewer.zmags.com/publication/fdb7bfaf?page=98"> MIAMI BEACH / MAY 12-15, 2015 MIAMI BEACH CONVENT</a>
<a title="HMI Spring 2014 + Archive page 99" href="http://viewer.zmags.com/publication/fdb7bfaf?page=99"> Company insight > Design Insulation for energy </a>
<a title="HMI Spring 2014 + Archive page 100" href="http://viewer.zmags.com/publication/fdb7bfaf?page=100"> Company insight > Design Loyalty lasts In 2014,</a>
<a title="HMI Spring 2014 + Archive page 101" href="http://viewer.zmags.com/publication/fdb7bfaf?page=101"> Mell | Design by Jehs & Laub www.cor.de</a>
<a title="HMI Spring 2014 + Archive page 102" href="http://viewer.zmags.com/publication/fdb7bfaf?page=102"> IHTF presents `Hospitality Food and Beverages For</a>
<a title="HMI Spring 2014 + Archive page 103" href="http://viewer.zmags.com/publication/fdb7bfaf?page=103"> Directory > Product showcase Product showcase L</a>
<a title="HMI Spring 2014 + Archive page 104" href="http://viewer.zmags.com/publication/fdb7bfaf?page=104"> Directory > Product showcase Established in </a>
<a title="HMI Spring 2014 + Archive page 105" href="http://viewer.zmags.com/publication/fdb7bfaf?page=105"> Directory > Product showcase Fully st</a>
<a title="HMI Spring 2014 + Archive page 106" href="http://viewer.zmags.com/publication/fdb7bfaf?page=106"> The Insider > Andy Hayler Seeing stars Andy Hayle</a>
<a title="HMI Spring 2014 + Archive page 107" href="http://viewer.zmags.com/publication/fdb7bfaf?page=107"> WISe DecISIONS, SMART BUSINeSS eITheR yOU SP</a>
<a title="HMI Spring 2014 + Archive page 108" href="http://viewer.zmags.com/publication/fdb7bfaf?page=108"> Europe, Middle East and Africa +32 2 702-9235 eme</a>