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<br /> NAVIGATING THROUGH<br /> THE PANDEMIC<br /> Sustainability Report 2020<br /> Never before has the<br /> resilience of our business<br /> been tested so robustly.<br /> However, being a sustainable<br /> business means being able to<br /> weather this, and future<br /> storms, and MSC Cruises<br /> has risen to the challenge.<br /> PIERFRANCESCO VAGO,<br /> EXECUTIVE CHAIRMAN<br /> 2<br /> SUSTAINABILITY REPORT 2020<br /> Introduction<br /> 4 Building resilience through sustainability<br /> 6 Preparing for the future<br /> 8 2020 at a glance<br /> 10 Our company values<br /> 11 Our approach<br /> 12 Business conduct and ethics<br /> 14 Working in partnership<br /> Responding to the COVID-19 pandemic<br /> 16 An unprecedented crisis<br /> 18 Crisis response<br /> 22 Pausing operations<br /> 30 Preparing for restart<br /> 36 Restarting operations<br /> <a title="MSC Cruises Sustainability Report 2020 page 1" href="http://viewer.zmags.com/publication/50190027?page=1"> NAVIGATING THROUGH THE PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 2" href="http://viewer.zmags.com/publication/50190027?page=2"> Never before has the resilience of our</a> <a title="MSC Cruises Sustainability Report 2020 page 3" href="http://viewer.zmags.com/publication/50190027?page=3"> SUSTAINABILITY REPORT 2020 Intro</a> <a title="MSC Cruises Sustainability Report 2020 page 4" href="http://viewer.zmags.com/publication/50190027?page=4"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 5" href="http://viewer.zmags.com/publication/50190027?page=5"> </a> <a title="MSC Cruises Sustainability Report 2020 page 6" href="http://viewer.zmags.com/publication/50190027?page=6"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 7" href="http://viewer.zmags.com/publication/50190027?page=7"> </a> <a title="MSC Cruises Sustainability Report 2020 page 8" href="http://viewer.zmags.com/publication/50190027?page=8"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 9" href="http://viewer.zmags.com/publication/50190027?page=9"> INTRODUCTION </a> <a title="MSC Cruises Sustainability Report 2020 page 10" href="http://viewer.zmags.com/publication/50190027?page=10"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 11" href="http://viewer.zmags.com/publication/50190027?page=11"> INTRODUCTION </a> <a title="MSC Cruises Sustainability Report 2020 page 12" href="http://viewer.zmags.com/publication/50190027?page=12"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 13" href="http://viewer.zmags.com/publication/50190027?page=13"> INTRODUCTION </a> <a title="MSC Cruises Sustainability Report 2020 page 14" href="http://viewer.zmags.com/publication/50190027?page=14"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 15" href="http://viewer.zmags.com/publication/50190027?page=15"> INTRODUCTION </a> <a title="MSC Cruises Sustainability Report 2020 page 16" href="http://viewer.zmags.com/publication/50190027?page=16"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 17" href="http://viewer.zmags.com/publication/50190027?page=17"> </a> <a title="MSC Cruises Sustainability Report 2020 page 18" href="http://viewer.zmags.com/publication/50190027?page=18"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 19" href="http://viewer.zmags.com/publication/50190027?page=19"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 20" href="http://viewer.zmags.com/publication/50190027?page=20"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 21" href="http://viewer.zmags.com/publication/50190027?page=21"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 22" href="http://viewer.zmags.com/publication/50190027?page=22"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 23" href="http://viewer.zmags.com/publication/50190027?page=23"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 24" href="http://viewer.zmags.com/publication/50190027?page=24"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 25" href="http://viewer.zmags.com/publication/50190027?page=25"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 26" href="http://viewer.zmags.com/publication/50190027?page=26"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 27" href="http://viewer.zmags.com/publication/50190027?page=27"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 28" href="http://viewer.zmags.com/publication/50190027?page=28"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 29" href="http://viewer.zmags.com/publication/50190027?page=29"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 30" href="http://viewer.zmags.com/publication/50190027?page=30"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 31" href="http://viewer.zmags.com/publication/50190027?page=31"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 32" href="http://viewer.zmags.com/publication/50190027?page=32"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 33" href="http://viewer.zmags.com/publication/50190027?page=33"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 34" href="http://viewer.zmags.com/publication/50190027?page=34"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 35" href="http://viewer.zmags.com/publication/50190027?page=35"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 36" href="http://viewer.zmags.com/publication/50190027?page=36"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 37" href="http://viewer.zmags.com/publication/50190027?page=37"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 38" href="http://viewer.zmags.com/publication/50190027?page=38"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 39" href="http://viewer.zmags.com/publication/50190027?page=39"> RESPONDING TO THE COVID-19 PANDEMIC </a> <a title="MSC Cruises Sustainability Report 2020 page 40" href="http://viewer.zmags.com/publication/50190027?page=40"> SUSTAINABILITY ACTION PLANNING FOR THE FUT</a> <a title="MSC Cruises Sustainability Report 2020 page 41" href="http://viewer.zmags.com/publication/50190027?page=41"> </a> <a title="MSC Cruises Sustainability Report 2020 page 42" href="http://viewer.zmags.com/publication/50190027?page=42"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 43" href="http://viewer.zmags.com/publication/50190027?page=43"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 44" href="http://viewer.zmags.com/publication/50190027?page=44"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 45" href="http://viewer.zmags.com/publication/50190027?page=45"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 46" href="http://viewer.zmags.com/publication/50190027?page=46"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 47" href="http://viewer.zmags.com/publication/50190027?page=47"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 48" href="http://viewer.zmags.com/publication/50190027?page=48"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 49" href="http://viewer.zmags.com/publication/50190027?page=49"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 50" href="http://viewer.zmags.com/publication/50190027?page=50"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 51" href="http://viewer.zmags.com/publication/50190027?page=51"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 52" href="http://viewer.zmags.com/publication/50190027?page=52"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 53" href="http://viewer.zmags.com/publication/50190027?page=53"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 54" href="http://viewer.zmags.com/publication/50190027?page=54"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 55" href="http://viewer.zmags.com/publication/50190027?page=55"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 56" href="http://viewer.zmags.com/publication/50190027?page=56"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 57" href="http://viewer.zmags.com/publication/50190027?page=57"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 58" href="http://viewer.zmags.com/publication/50190027?page=58"> SUSTAINABILITY REPORT 2020 </a> <a title="MSC Cruises Sustainability Report 2020 page 59" href="http://viewer.zmags.com/publication/50190027?page=59"> SUSTAINABILITY ACTION </a> <a title="MSC Cruises Sustainability Report 2020 page 60" href="http://viewer.zmags.com/publication/50190027?page=60"> SUSTAINABILITY REPORT 2020 DATA TABLE Op</a> <a title="MSC Cruises Sustainability Report 2020 page 61" href="http://viewer.zmags.com/publication/50190027?page=61"> SUSTAINABILITY REPORT 2020 Solid wa</a> <a title="MSC Cruises Sustainability Report 2020 page 62" href="http://viewer.zmags.com/publication/50190027?page=62"> </a> <a title="MSC Cruises Sustainability Report 2020 page 63" href="http://viewer.zmags.com/publication/50190027?page=63"> I am enormously proud of how the MSC C</a> <a title="MSC Cruises Sustainability Report 2020 page 64" href="http://viewer.zmags.com/publication/50190027?page=64"> © MSC Cruises SA, June 2021 msccruises.com</a>