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<br /> TOGETHER<br /> 2020 Corporate Impact Report<br /> 1TABLE OF CONTENTS<br /> 2 4 Message from the President & CEO<br /> 6 JM Family at a Glance<br /> 8 Leadership Profiles<br /> 10 Business Unit Highlights<br /> 22 Economic Impact by State<br /> 24 Diversity, Equity & Inclusion<br /> 28 COVID-19 Response<br /> 30 Corporate Community Impact<br /> 34 Environmental Action<br /> 3WELCOME MESSAGE<br /> from the President & CEO<br /> 4To Our Associates, Business Partners and Friends,<br /> When we entered 2020, no one could have predicted where the year would soon lead. In March,<br /> like so many others, we found ourselves facing uncertainty in all areas of our lives after being thrust<br /> into a global pandemic. Our associates showed resilience and innovation while quickly adapting<br /> to the world unfolding around us. Almost overnight, our business locations transitioned to a new<br /> COVID-19 pandemic mode that saw many of us wo<a title="2020 JM Family Corporate Impact Report page 1" href="http://viewer.zmags.com/publication/9c50c62a?page=1"> TOGETHER 2020 Corporate Impact Report </a> <a title="2020 JM Family Corporate Impact Report page 2" href="http://viewer.zmags.com/publication/9c50c62a?page=2">TABLE OF CONTENTS </a> <a title="2020 JM Family Corporate Impact Report page 3" href="http://viewer.zmags.com/publication/9c50c62a?page=3"> 4 Message from the President & CEO 6 </a> <a title="2020 JM Family Corporate Impact Report page 4" href="http://viewer.zmags.com/publication/9c50c62a?page=4">WELCOME MESSAGE from the President & CEO </a> <a title="2020 JM Family Corporate Impact Report page 5" href="http://viewer.zmags.com/publication/9c50c62a?page=5">To Our Associates, Business Partners and Friends, </a> <a title="2020 JM Family Corporate Impact Report page 6" href="http://viewer.zmags.com/publication/9c50c62a?page=6">COMPANY OVERVIEW </a> <a title="2020 JM Family Corporate Impact Report page 7" href="http://viewer.zmags.com/publication/9c50c62a?page=7">OUR LOCATIONS 4,300 Associates Across Nor</a> <a title="2020 JM Family Corporate Impact Report page 8" href="http://viewer.zmags.com/publication/9c50c62a?page=8">LEADERSHIP PROFILES </a> <a title="2020 JM Family Corporate Impact Report page 9" href="http://viewer.zmags.com/publication/9c50c62a?page=9"> Colin Brown </a> <a title="2020 JM Family Corporate Impact Report page 10" href="http://viewer.zmags.com/publication/9c50c62a?page=10">southeast.buyatoyota.com Southeast Toyota Dis</a> <a title="2020 JM Family Corporate Impact Report page 11" href="http://viewer.zmags.com/publication/9c50c62a?page=11"> 177 independent Toyota dealers retailed 339</a> <a title="2020 JM Family Corporate Impact Report page 12" href="http://viewer.zmags.com/publication/9c50c62a?page=12">southeasttoyotafinance.com Southeast Toyota</a> <a title="2020 JM Family Corporate Impact Report page 13" href="http://viewer.zmags.com/publication/9c50c62a?page=13">In the southeast, nearly 66% of all new Toyota v</a> <a title="2020 JM Family Corporate Impact Report page 14" href="http://viewer.zmags.com/publication/9c50c62a?page=14">jmagroup.com JM&A Group is one of the largest</a> <a title="2020 JM Family Corporate Impact Report page 15" href="http://viewer.zmags.com/publication/9c50c62a?page=15">Customer Service Team answered more tha</a> <a title="2020 JM Family Corporate Impact Report page 16" href="http://viewer.zmags.com/publication/9c50c62a?page=16">onedatascan.com DataScan provides clarity t</a> <a title="2020 JM Family Corporate Impact Report page 17" href="http://viewer.zmags.com/publication/9c50c62a?page=17">Solutions provided to 60 clients across North Am</a> <a title="2020 JM Family Corporate Impact Report page 18" href="http://viewer.zmags.com/publication/9c50c62a?page=18">jmlexus.com JM Lexus is No. 2 in the nation in </a> <a title="2020 JM Family Corporate Impact Report page 19" href="http://viewer.zmags.com/publication/9c50c62a?page=19"> </a> <a title="2020 JM Family Corporate Impact Report page 20" href="http://viewer.zmags.com/publication/9c50c62a?page=20">homefranchiseconcepts.com Home Franchise Co</a> <a title="2020 JM Family Corporate Impact Report page 21" href="http://viewer.zmags.com/publication/9c50c62a?page=21"> • Innovation</a> <a title="2020 JM Family Corporate Impact Report page 22" href="http://viewer.zmags.com/publication/9c50c62a?page=22">ECONOMIC IMPACT BY STATE WITH MAJOR BUSINESS OPER</a> <a title="2020 JM Family Corporate Impact Report page 23" href="http://viewer.zmags.com/publication/9c50c62a?page=23"> Georgia Southeast Toyota Distributors DataScan </a> <a title="2020 JM Family Corporate Impact Report page 24" href="http://viewer.zmags.com/publication/9c50c62a?page=24">DIVERSITY, EQUITY & INCLUSION At JM Family</a> <a title="2020 JM Family Corporate Impact Report page 25" href="http://viewer.zmags.com/publication/9c50c62a?page=25">RANKED #72 on the FORTUNE Best Workplaces </a> <a title="2020 JM Family Corporate Impact Report page 26" href="http://viewer.zmags.com/publication/9c50c62a?page=26">DIVERSITY, EQUITY & INCLUSION Workplace Repres</a> <a title="2020 JM Family Corporate Impact Report page 27" href="http://viewer.zmags.com/publication/9c50c62a?page=27">AfricanAmericanAchievers.com Our founder Jim Mo</a> <a title="2020 JM Family Corporate Impact Report page 28" href="http://viewer.zmags.com/publication/9c50c62a?page=28">COVID-19 RESPONSE Working Together in a Time </a> <a title="2020 JM Family Corporate Impact Report page 29" href="http://viewer.zmags.com/publication/9c50c62a?page=29"> Plexiglass Partitions W</a> <a title="2020 JM Family Corporate Impact Report page 30" href="http://viewer.zmags.com/publication/9c50c62a?page=30">CORPORATE COMMUNITY IMPACT JM Family focuses </a> <a title="2020 JM Family Corporate Impact Report page 31" href="http://viewer.zmags.com/publication/9c50c62a?page=31">4,070 hours volunteered by more th</a> <a title="2020 JM Family Corporate Impact Report page 32" href="http://viewer.zmags.com/publication/9c50c62a?page=32"> Ed’s Hair Color Challenge </a> <a title="2020 JM Family Corporate Impact Report page 33" href="http://viewer.zmags.com/publication/9c50c62a?page=33">Our Associates Helping Associates program provided</a> <a title="2020 JM Family Corporate Impact Report page 34" href="http://viewer.zmags.com/publication/9c50c62a?page=34">ENVIRONMENTAL ACTION We believe that givin</a> <a title="2020 JM Family Corporate Impact Report page 35" href="http://viewer.zmags.com/publication/9c50c62a?page=35">Vehicle Processing Center in Commerce, Georgia </a> <a title="2020 JM Family Corporate Impact Report page 36" href="http://viewer.zmags.com/publication/9c50c62a?page=36">ENERGY CONSERVATION Reduced our carbon f</a> <a title="2020 JM Family Corporate Impact Report page 37" href="http://viewer.zmags.com/publication/9c50c62a?page=37">WATER CONSERVATION Irrigation 3</a> <a title="2020 JM Family Corporate Impact Report page 38" href="http://viewer.zmags.com/publication/9c50c62a?page=38"> 38 Our Family of Companies: ⍗eAre䩍䙡mily A</a>