<br />
TMC<br />
A\k?? lij '/iUs ??*i!i2??<br />
??? 44 Tips To Effective Hiring<br />
Mobile CRM for Customers and Staff<br />
How SIP IP Improves Productivity<br />
<br />
If you value your customers...<br />
...why do you<br />
keep them<br />
ON HOLD?<br />
With InfoCision, they won't be.<br />
With InfoCision, they won't be.<br />
We answer your calls quickly and<br />
We answer your calls quickly and<br />
develop a lasting relationship with<br />
develop a lasting relationship with<br />
your customers. A few minutes on<br />
your customers. A few minutes on<br />
the phone with InfoCision means a<br />
the phone with InfoCision means a<br />
lifetime of customer loyalty for you.<br />
lifetime of customer loyalty for you.<br />
9sAveragce tiomento adnswser inbound calls.<br />
92pAveeragertcimetonanswter inbound calls.<br />
Percent of inbound calls answered in 20 seconds or less.<br />
<a title="CIS May 2009 page 1" href="http://viewer.zmags.com/publication/ccc2f33c?page=1"> TMC A\k?? lij '/iUs ??*i!i2?? ??? 44 Tips To </a>
<a title="CIS May 2009 page 2" href="http://viewer.zmags.com/publication/ccc2f33c?page=2"> If you value your customers... ...why do you </a>
<a title="CIS May 2009 page 3" href="http://viewer.zmags.com/publication/ccc2f33c?page=3"> >Publisher’s Outlook Nadji Tehrani, CEO, Technol</a>
<a title="CIS May 2009 page 4" href="http://viewer.zmags.com/publication/ccc2f33c?page=4"> > CONTENTS may 2009 Vo</a>
<a title="CIS May 2009 page 5" href="http://viewer.zmags.com/publication/ccc2f33c?page=5"> Introducing the Outbound Call Center Online Commu</a>
<a title="CIS May 2009 page 6" href="http://viewer.zmags.com/publication/ccc2f33c?page=6"> >High Priority Rich Tehrani, Group Publisher, Tec</a>
<a title="CIS May 2009 page 7" href="http://viewer.zmags.com/publication/ccc2f33c?page=7"> Contact Center Solutions Gi.okai. Online Communit</a>
<a title="CIS May 2009 page 8" href="http://viewer.zmags.com/publication/ccc2f33c?page=8"> >Headset Keith Dawson, Senior AnAlySt, FroSt & Su</a>
<a title="CIS May 2009 page 9" href="http://viewer.zmags.com/publication/ccc2f33c?page=9"> nCuSTOeMERWINTER@CsTION • Envision Telephony (w</a>
<a title="CIS May 2009 page 10" href="http://viewer.zmags.com/publication/ccc2f33c?page=10"> nCuSTOeMERWINTER@CsTION ShoreTel’s ShoreWare C</a>
<a title="CIS May 2009 page 11" href="http://viewer.zmags.com/publication/ccc2f33c?page=11"> nCuSTOeMERWINTER@CsTION CosmoCom’s CosmoCall U</a>
<a title="CIS May 2009 page 12" href="http://viewer.zmags.com/publication/ccc2f33c?page=12"> >Compliance Desk </a>
<a title="CIS May 2009 page 13" href="http://viewer.zmags.com/publication/ccc2f33c?page=13"> >EAXskPEthReTS A Special Editorial Series Spons</a>
<a title="CIS May 2009 page 14" href="http://viewer.zmags.com/publication/ccc2f33c?page=14"> >WOpotimRiKzaFtoionRCe </a>
<a title="CIS May 2009 page 15" href="http://viewer.zmags.com/publication/ccc2f33c?page=15"> WoRKFoRCe Optimization > more quickly.</a>
<a title="CIS May 2009 page 16" href="http://viewer.zmags.com/publication/ccc2f33c?page=16"> http://www.tmcnet.com/webinar/protus-myfax May21</a>
<a title="CIS May 2009 page 17" href="http://viewer.zmags.com/publication/ccc2f33c?page=17"> June16,2009 • 2:00pmET/11:00amPT Sponsoredb</a>
<a title="CIS May 2009 page 18" href="http://viewer.zmags.com/publication/ccc2f33c?page=18"> SFPECoIAL Cus Leveraging Your Communications Sy</a>
<a title="CIS May 2009 page 19" href="http://viewer.zmags.com/publication/ccc2f33c?page=19"> SFPECoIAL Cus were capable of intimately involv</a>
<a title="CIS May 2009 page 20" href="http://viewer.zmags.com/publication/ccc2f33c?page=20"> SFPECOIAL CUS Interaction Process Automation – </a>
<a title="CIS May 2009 page 21" href="http://viewer.zmags.com/publication/ccc2f33c?page=21"> Do Not Call AmeX unless You Want a Call Back In h</a>
<a title="CIS May 2009 page 22" href="http://viewer.zmags.com/publication/ccc2f33c?page=22"> >On The Line By Tim Searcy What Is In Our Bes</a>
<a title="CIS May 2009 page 23" href="http://viewer.zmags.com/publication/ccc2f33c?page=23"> \fs.- ??? w ??? Sponsored by: POLYCOM' Polycom's </a>
<a title="CIS May 2009 page 24" href="http://viewer.zmags.com/publication/ccc2f33c?page=24"> >CTeRlemse,rvBicPeso & </a>
<a title="CIS May 2009 page 25" href="http://viewer.zmags.com/publication/ccc2f33c?page=25"> CRm, BPo & Teleservices > down the wal</a>
<a title="CIS May 2009 page 26" href="http://viewer.zmags.com/publication/ccc2f33c?page=26"> SFPECoIAL Cus Supplier Survey: Headsets T </a>
<a title="CIS May 2009 page 27" href="http://viewer.zmags.com/publication/ccc2f33c?page=27"> SFPECoIAL Cus options to maximize comfort, and </a>
<a title="CIS May 2009 page 28" href="http://viewer.zmags.com/publication/ccc2f33c?page=28"> SFPECoIAL Cus The mobile staff scenario, with a</a>
<a title="CIS May 2009 page 29" href="http://viewer.zmags.com/publication/ccc2f33c?page=29"> AWARDs & Recognition > Customer Interacti</a>
<a title="CIS May 2009 page 30" href="http://viewer.zmags.com/publication/ccc2f33c?page=30"> >CTeAchlnloCloegyNTeR </a>
<a title="CIS May 2009 page 31" href="http://viewer.zmags.com/publication/ccc2f33c?page=31"> CAll CeNTeR Technology > SIP has </a>
<a title="CIS May 2009 page 32" href="http://viewer.zmags.com/publication/ccc2f33c?page=32"> >CTeAchlnloCloegyNTeR network. For example A</a>
<a title="CIS May 2009 page 33" href="http://viewer.zmags.com/publication/ccc2f33c?page=33"> > a D I N D E X Co htt Co Co htt eP ww H htt </a>
<a title="CIS May 2009 page 34" href="http://viewer.zmags.com/publication/ccc2f33c?page=34"> >Logout Brendan B. Read, SEnIOr COnTrIBUTInG EDIT</a>
<a title="CIS May 2009 page 35" href="http://viewer.zmags.com/publication/ccc2f33c?page=35"> VoIP ??? Video ??? Unified Co ations ??? Wireles</a>
<a title="CIS May 2009 page 36" href="http://viewer.zmags.com/publication/ccc2f33c?page=36"> CALL OUR SALES REPS TOLL FREE 1-800-553-8159 five</a>