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<br /> The Reverse Logistics of Beer:<br /> Part 2: Exploring the Legal,<br /> Educational and Tech Solutions<br /> Page 16<br /> Boosting Service Quality and Customer<br /> Satisfaction through Warranty Analytics<br /> Page 33<br /> Opposites Attract: A Happy<br /> Marriage of Forward and Reverse<br /> Supply Chain - Part 2<br /> Page 19<br /> magazine<br /> W<br /> Don’t miss the largest<br /> Reverse Logistics event<br /> in the orld!<br /> today.<br /> Register at www.RLAShows.com<br /> Edition 18<br /> Use yourVoucher Code (worth $600)<br /> for the RLA Conference & Expo in<br /> LasVegas on February 8-10, 2010<br /> Competing and Reversing<br /> Revenue Loss with<br /> Aftermarket Services<br /> Page 12<br /> Just because we make<br /> you look like<a title="Edition 18 - Reverse Logistics page 1" href="http://viewer.zmags.com/publication/e14aa7ae?page=1"> The Reverse Logistics of Beer: Part 2:</a> <a title="Edition 18 - Reverse Logistics page 2" href="http://viewer.zmags.com/publication/e14aa7ae?page=2"> Just because we make you look like a hero d</a> <a title="Edition 18 - Reverse Logistics page 3" href="http://viewer.zmags.com/publication/e14aa7ae?page=3"> 7th Annual RLA Conference and Expo Las Vegas 2010</a> <a title="Edition 18 - Reverse Logistics page 4" href="http://viewer.zmags.com/publication/e14aa7ae?page=4"> Issue 4 Volume 4 CONTENTS On the Cover </a> <a title="Edition 18 - Reverse Logistics page 5" href="http://viewer.zmags.com/publication/e14aa7ae?page=5"> /œÊ-ÕLÃVÀˆLi\ Go to www.RLmagazine. Vœ“°Ê˜`ˆÛˆ`Õ</a> <a title="Edition 18 - Reverse Logistics page 6" href="http://viewer.zmags.com/publication/e14aa7ae?page=6"> REVERSE LOGISTICS ASSOCIATION To Our Readers O </a> <a title="Edition 18 - Reverse Logistics page 7" href="http://viewer.zmags.com/publication/e14aa7ae?page=7"> MEETING NEEDS. EXCEEDING (;3(&7$7,216 </a> <a title="Edition 18 - Reverse Logistics page 8" href="http://viewer.zmags.com/publication/e14aa7ae?page=8"> REVERSE LOGISTICS ASSOCIATION Message from th</a> <a title="Edition 18 - Reverse Logistics page 9" href="http://viewer.zmags.com/publication/e14aa7ae?page=9"> REVERSE LOGISTICS ASSOCIATION ̅iÊ,iÛiÀÃiÊ œ}ˆÃÌ</a> <a title="Edition 18 - Reverse Logistics page 10" href="http://viewer.zmags.com/publication/e14aa7ae?page=10"> Reverse Logistics Association 10 Ê,iÛiÀÃiÊ </a> <a title="Edition 18 - Reverse Logistics page 11" href="http://viewer.zmags.com/publication/e14aa7ae?page=11"> Focus & Industry Committees Sporting Goods RLA A</a> <a title="Edition 18 - Reverse Logistics page 12" href="http://viewer.zmags.com/publication/e14aa7ae?page=12"> REVERSE LOGISTICS ASSOCIATION E CL 12 Ê,iÛiÀÃ</a> <a title="Edition 18 - Reverse Logistics page 13" href="http://viewer.zmags.com/publication/e14aa7ae?page=13"> REVERSE LOGISTICS ASSOCIATION MANAGING REVERSE LO</a> <a title="Edition 18 - Reverse Logistics page 14" href="http://viewer.zmags.com/publication/e14aa7ae?page=14"> STREAMLINE REVERSE LOGISTICS OPERATIONS Companie</a> <a title="Edition 18 - Reverse Logistics page 15" href="http://viewer.zmags.com/publication/e14aa7ae?page=15"> different facilities enables companies to have</a> <a title="Edition 18 - Reverse Logistics page 16" href="http://viewer.zmags.com/publication/e14aa7ae?page=16"> The Reverse Logistics of Beer: Combating Keg The</a> <a title="Edition 18 - Reverse Logistics page 17" href="http://viewer.zmags.com/publication/e14aa7ae?page=17"> beginning to take action on the p</a> <a title="Edition 18 - Reverse Logistics page 18" href="http://viewer.zmags.com/publication/e14aa7ae?page=18"> " " " K </a> <a title="Edition 18 - Reverse Logistics page 19" href="http://viewer.zmags.com/publication/e14aa7ae?page=19"> ARTICLE Opposites Attract: A Happy Marriage of F</a> <a title="Edition 18 - Reverse Logistics page 20" href="http://viewer.zmags.com/publication/e14aa7ae?page=20"> up in the product are reclaimed, but this reclaim</a> <a title="Edition 18 - Reverse Logistics page 21" href="http://viewer.zmags.com/publication/e14aa7ae?page=21"> cal but not good for the environment. ( </a> <a title="Edition 18 - Reverse Logistics page 22" href="http://viewer.zmags.com/publication/e14aa7ae?page=22"> reduced liability risk regain value of materials</a> <a title="Edition 18 - Reverse Logistics page 23" href="http://viewer.zmags.com/publication/e14aa7ae?page=23"> IT-SOFTWARE VENDORS ! 0 E </a> <a title="Edition 18 - Reverse Logistics page 24" href="http://viewer.zmags.com/publication/e14aa7ae?page=24"> With the current trend to outsource m " </a> <a title="Edition 18 - Reverse Logistics page 25" href="http://viewer.zmags.com/publication/e14aa7ae?page=25"> REVERSE LOGISTICS ASSOCIATION CONFERENCE & EXPO 7</a> <a title="Edition 18 - Reverse Logistics page 26" href="http://viewer.zmags.com/publication/e14aa7ae?page=26"> REVERSE LOGISTICS ASSOCIATION CONFERENCE & EXPO 2</a> <a title="Edition 18 - Reverse Logistics page 27" href="http://viewer.zmags.com/publication/e14aa7ae?page=27"> REVERSE LOGISTICS ASSOCIATION CONFERENCE & EXPO T</a> <a title="Edition 18 - Reverse Logistics page 28" href="http://viewer.zmags.com/publication/e14aa7ae?page=28"> REVERSE LOGISTICS ASSOCIATION CONFERENCE & EXPO </a> <a title="Edition 18 - Reverse Logistics page 29" href="http://viewer.zmags.com/publication/e14aa7ae?page=29"> REVERSE LOGISTICS ASSOCIATION CONFERENCE & EXPO E</a> <a title="Edition 18 - Reverse Logistics page 30" href="http://viewer.zmags.com/publication/e14aa7ae?page=30"> CASE STUDY Enterprise Reverse Logistics Adds Up </a> <a title="Edition 18 - Reverse Logistics page 31" href="http://viewer.zmags.com/publication/e14aa7ae?page=31"> of stores and staff, updating paper </a> <a title="Edition 18 - Reverse Logistics page 32" href="http://viewer.zmags.com/publication/e14aa7ae?page=32"> front of a screen rather than with a " </a> <a title="Edition 18 - Reverse Logistics page 33" href="http://viewer.zmags.com/publication/e14aa7ae?page=33"> ARTICLE Boosting Service Quality and Customer Sa</a> <a title="Edition 18 - Reverse Logistics page 34" href="http://viewer.zmags.com/publication/e14aa7ae?page=34"> keep looking for inconsistent pat</a> <a title="Edition 18 - Reverse Logistics page 35" href="http://viewer.zmags.com/publication/e14aa7ae?page=35"> on auditing the </a> <a title="Edition 18 - Reverse Logistics page 36" href="http://viewer.zmags.com/publication/e14aa7ae?page=36"> 7th Annual RLA Conference & Expo Over 500 RL </a> <a title="Edition 18 - Reverse Logistics page 37" href="http://viewer.zmags.com/publication/e14aa7ae?page=37"> ARTICLE Reduce Capital Costs by Performance-base</a> <a title="Edition 18 - Reverse Logistics page 38" href="http://viewer.zmags.com/publication/e14aa7ae?page=38"> Opportunity for Life Cycle Cost Savings 100% C</a> <a title="Edition 18 - Reverse Logistics page 39" href="http://viewer.zmags.com/publication/e14aa7ae?page=39"> RL Connect – We help YOU connect to . . . · RL</a> <a title="Edition 18 - Reverse Logistics page 40" href="http://viewer.zmags.com/publication/e14aa7ae?page=40"> ARTICLE LET GO! Your organizational and ins</a> <a title="Edition 18 - Reverse Logistics page 41" href="http://viewer.zmags.com/publication/e14aa7ae?page=41"> Figure 1 </a> <a title="Edition 18 - Reverse Logistics page 42" href="http://viewer.zmags.com/publication/e14aa7ae?page=42"> ARTICLE Avoiding the Pitfalls of International R</a> <a title="Edition 18 - Reverse Logistics page 43" href="http://viewer.zmags.com/publication/e14aa7ae?page=43"> narcotics and arrests people engaged in smu</a> <a title="Edition 18 - Reverse Logistics page 44" href="http://viewer.zmags.com/publication/e14aa7ae?page=44"> RLA teams up with MGH Consulting to create a ser</a> <a title="Edition 18 - Reverse Logistics page 45" href="http://viewer.zmags.com/publication/e14aa7ae?page=45"> Reverse Logistics Conference & Expo in Brazil AP</a> <a title="Edition 18 - Reverse Logistics page 46" href="http://viewer.zmags.com/publication/e14aa7ae?page=46"> TECHNICAL TRENDS L. Bryant Underwood Change Vec</a> <a title="Edition 18 - Reverse Logistics page 47" href="http://viewer.zmags.com/publication/e14aa7ae?page=47"> impetus alone will drive us to all ac- </a> <a title="Edition 18 - Reverse Logistics page 48" href="http://viewer.zmags.com/publication/e14aa7ae?page=48"> tributes occur because of the manner </a> <a title="Edition 18 - Reverse Logistics page 49" href="http://viewer.zmags.com/publication/e14aa7ae?page=49"> Flextronics AD</a> <a title="Edition 18 - Reverse Logistics page 50" href="http://viewer.zmags.com/publication/e14aa7ae?page=50"> Returning Thoughts Reverse Logistics Wiki, a Gro</a> <a title="Edition 18 - Reverse Logistics page 51" href="http://viewer.zmags.com/publication/e14aa7ae?page=51"> RLA Membership DidYou Know? With an RLA Membershi</a> <a title="Edition 18 - Reverse Logistics page 52" href="http://viewer.zmags.com/publication/e14aa7ae?page=52"> UTAH’S RESUME IS </a>